Loved the condo and the beautiful views. Check-in and check-out process was a breeze. Property manager was super friendly and helpful when check in code didnât work the first day. Later in the week I called to leave a message to request a few more towels and didnât get a return call or the towels. Not a huge deal, we just did more laundry than anticipated. The only thing about the actual condo itself is there was no access to the pantry so all of our food had to be stored on the counter top and table. Other than that, we loved the property, the location, the wrap around balcony and again- those beautiful views. Will be keeping this location in mind as a possibility for future stays. Thank you!
When we checked out, I reported that there was no hot water in the kitchen. Due to time constraints, I did not give a helpful suggestion. It would greatly help if there were instructions for the TV. ie: which remote to use, what channels are available, etc. All in all, it was a delightful four nights and perhaps we could have stayed longer if the rates were not so high!
Our overall experience was wonderful and Iâll share more after I get the bad part out of the way.
Weâd been checked in for 1.5 days- enjoying all the good things about Mexico Beach. My daughter and I were startled to find a man just leaving our condoâ he mentioned he was there to fix some things and asked what else needed done. Once he left I texted the property manager (because they DO NOT answer their phone), this was her exact response to my concern:
â I apologize that you were startled by Brandon our maintenance guy but he was just doing his job. We don't normally notify our guests when there is a work order in place. Yes, I can assure you no one else from our office will come during your stay without your permission.â
What sheâs communicating is that it is normal and appropriate for them to allow contractors in the condo while youâre there without giving you any notice or a heads up. To us, it felt intrusive and disconcerting. Also, the property managers donât communicate through VRBO- so no one answered any of the questions we asked through vrboâs messaging site. They donât answer the phone or return messages. But they did respond to my text. Last few negatives- our 11 year old found weed under the bed and the construction noise pounding pilings in the ground started at 6am. Anyone staying in Mexico Beach right now needs to understand there will be a lot of construction going on- to us, we are just thankful to know itâs getting rebuilt after the hurricane.
Thatâs the bad part. The good parts were wonderful! The condo was clean, the view was EVERYTHING!!! The kitchen was well stocked with cooking tools etc., the tvs worked great. We truly love MB. We can tell the homeowners care love it and we thank them for opening it up to our family.
We would love to stay there again because of the view and it felt clean- but walking in on a contractor without notice and being told itâs not standard practice to alert a renter in advance felt quite disconcerting so weâll know next time to insist they let us know. It would also be nice if the property manager would use the vrbo site to communicate so we donât have to navigate two websites.