The unit needs a refresh. Especially the bathroom and kitchen. Bathroom was dated with older tile (mold and dark spots) the fan wasnât clean. The oven door was broken in the kitchen and the refrigerator was visibly rusty. No dressers in the unit, actually there was one upstairs but it was full of blankets and sheets. I would not recommend this place. However the view and Hanelia Resort are magical.
Very nice unit. Fully stocked with anything you need during your stay. Please note: it is a 3rd floor unit and there's no elevator. Aside from that its perfect. Beautiful views of the mountains and overlooking the pool.
Check in process was terrible and had to talk to someone at Vacasa for 40 minutes for the front desk to retrieve our reservation info.
Great resort, but their process is terrible.
Hanalei Bay Resort is an outstanding resort
Staff is helpful, personable & friendly
Many wonderful amenities, including the beach
Condo was only ok/C+
Many things need upgrading like, shower/tub, carpeting upstairs, balcony furniture, refrigerator & TV
Would stay at resort again but would not recommend this particular condo to anyone
Hanalei Bay Resort is beautiful and is in a great location. However, most of the units there are individually owned and operated, so certain units are nicer than others. This unit was definitely outdated and was in need of a thorough deep clean.
There were stains on the walls, the curtains were dirty, shower grout and curtains were disgusting, the mattress was the most uncomfortable Iâve ever slept on, and there was a cockroach in the bed to greet us.
Communication with the host was a nightmare, as they ask you to download their third party app instead of communicating through Vrbo. I was very frustrated throughout the process.
I would NOT recommend this property, but would suggest finding another unit at Hanalei Bay Resort.
Too many minor inconvenices for us to want to stay in this unit again
Let me start off with Hanalei Bay Resort is amazingand we would stay again, just likely not in this unit. From the front desk to the transporters, everyone was very friendly. The resort amenities are wonderful. With a short walk or golf cart ride down to Puu Poa beach, we felt so fortunate to be able to enjoy Hanalei Bay so close. We stayed 3 nights and the extra resort fees were appx $220.
We drove in from Lihue around 10PM. Tired from the full day of traveling, we were excited to arrive and relax. Unfortunately, we were greeted by over 20+ beetle bugs. It was unnerving as they were in the loft area where we sleep. We started squashing them immediately, but then would find a couple more pop up. We ended up busting out the vacuum to suck them up whenever we saw them pop up. We get it, Garden Island, bugs are going to be around.They seemed harmless, but it just did not feel right to have to be on high alert, bug control the moment we got in. The bugs appeared daily, averaging 3-5 during our 3 night stay. We did reach out to Vacasa night one and they asked if I wanted them to send someone, but did not provide clarfication as to what would be done, so we declined. Washer/dryer was not optimal as it leaks if you load too much. The TV did not work, stating insufficient power. Our local rep did reach out and offer to come out, but we declined as TV was not priority. No closet/hangers, very inconvenient!
Biggest pros: Comfy bed, well stocked kitchen and the lanai view!
The pool and hot tub are fabulous! We loved this resort. The condo had a great view, but the layout was a bit funky. However, it suited our needs. (The loft bedroom had a low beam on one side.). The beach was terrific and the pathway was so tropical. We enjoyed the walk, but if you donât like steep climbs, take the shuttle. The staff here are very welcoming and respond quickly to any requests. We would definitely stay at Hanalei Bay Resort again.
The property is very nice with amenities to keep a couple busy. The room itself could use some updating. The view over the pool to the mountains was awesome.
This was a nice resort. The grounds were clean. Beach was nice. But not for anyone with mobility issues. Beautiful view from this unit. Bathroom a bit old.
This unit has an absolutely awesome view from the large lanai!! It was so welcoming to have a card and gifts of chocolates, cookies with several leis when we arrived from our host! This resort advertised as being a premier resort, but for the hefty nightly rate staying at this property, I feel most people coming to this condo unit would expect it to be very clean and have certain things like a modern TV allowing Netflix and Hulu options! The lanai needed to be swept even though there was a broom left out on it. There is no dining furniture to eat out on the lanai, like I saw in adjacent units. The unit could use a new paint job! The king size bed was wonderful and we slept very comfortable however since the bed was in the loft, a portion of the ceiling was too low over the bed and was a problem to be under when getting in and out of the bed, and we hit our heads a couple of times until we got used to ducking low enough! The curtains were dusty/dirty and coming down in certain areas! The railing coming down the stairwell was a bit shaky! The kitchen refrigerator had dirty looking areas on the outside of it and was old and looked filthy underneath it on the floor! I find it very insulting to a guest to have a place be deceiving from photos making a place look better then it actually is when you check into the unit! Iâm sure that we are not the only guest who has complained about these things, yet each guest has to experience the same thing when an owner doesnât make sure that everything is up to par! Another note about this unit is the shower pressure is very low and shower knob is difficult to adjust! The clothes dryer was a challenge to operate! There is no clothes closet, and no racks to hang clothes on so we had to put everything in drawers or operate out of our luggage! The main overhead kitchen light was burned out when we arrived, so we had to cook our food in low light from light of the bathroom for 2 days until maintenance came in to replace the bulbs which inconvenienced us to be at the condo for them to come and look into the matter! Of course since Kauai has a lot of chickens, there were many roosters crowing very early in the morning, so be sure and bring your ear plugs like we knew to do! I talked with someone who works at the Hanalei Bay Resort and they shared with me that Vacasa doesn't really have a good reputation there with the properties that they represent at the Hanalei Bay Resort! We will not stay here again!