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Neptune, an Ash Hotel

Property class: 3.5
VIP Access

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Photo gallery for Neptune, an Ash Hotel

A hotel exterior with a large glass window, a visible staircase, and a sign reading "HOVSE".
A bedroom with a bed, a sofa, a coffee table, wicker chairs, and a vase with flowers.
A modern hallway with a neon sign reading "La Casa de la Luna" and a carpeted floor.
A modern living room with a blue sofa, a coffee table with books and flowers, and a bookshelf filled with books.
A restaurant interior with tables set for dining, a bar area, and a decorative plant arrangement.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Johnson and Wales University
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Patron Double Room, 1 Double Bed

A modern hotel room with a large bed, a desk, a chair, a small table, a potted plant, and a mirror.

The Patron Double Room, 1 Double Bed

8.4 out of 10
Very good
(32 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Two Bunk Beds (The Kin Room)

A dormitory room with bunk beds, a desk, a chair, and a window with blinds.

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Four Bunk Beds (The Classmates Room)

A bunk bed room with a wooden floor, a patterned rug, and a window with blinds.

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for The Mates Room, One Queen Bed

Premium bedding, pillow-top beds, minibar, desk

The Mates Room, One Queen Bed

7.0 out of 10
Good
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Gang Room, Two Queen Beds

A hotel room with two beds, a wooden chair, a small table, and a large mirror.

The Gang Room, Two Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for The King Room, One King Bed

A bedroom with a large bed, a chair, a mirror, and a window with blinds.

The King Room, One King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Guardian Suite, One King Bed

A bedroom with a bed, a sofa, a coffee table, wicker chairs, and a vase with flowers.

The Guardian Suite, One King Bed

8.0 out of 10
Very good
(9 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for The King Room, One King Bed

Premium bedding, pillow-top beds, minibar, desk

The King Room, One King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Neptune, an Ash Hotel

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a conference centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a business centre, 4 meeting rooms and a conference centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Amica Mutual Pavilion and Rhode Island Convention Center
  • Dogs welcome free of charge
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre, 4 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 3500 square feet (325 square metres) and includes a conference centre. The business-friendly Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:30 AM to 12:30 PM.
Neptune Bar – On-site cocktail bar. Open daily.
The Boombox – On-site karaoke bar. Open selected days.
Memere's – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Lobby café – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Uncovered parking on site (USD 38.75 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 12:30 PM for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby café
  • Memere's
  • Neptune Bar
  • The Boombox

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (3,500 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Uncovered self-parking fee: USD 38.75 per day (in/out privileges)
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1008 reviews
Rating 8 - Good. 243 out of 1008 reviews
Rating 6 - Okay. 139 out of 1008 reviews
Rating 4 - Poor. 82 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service
The room was nice..small but efficient bathroom
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The overall atmosphere and history is awesome!!! I am looking forward to my next stay nest week!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Great boutique hotel- lots of charm. Super location- it’s an older building so the elevator is tiny but fun! The room was large and the bathroom was well appointed and modern. Staff was super friendly and helpful- overall, great stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Anda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, the room pleasant and clean and staff was courteous and very helpful. Would certainly stay here agaiin
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really tidy cute very sparse but comfortable hotel and room. Staff is very friendly. Location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool part of town. A speakeasy and French restaurant in the hotel and a fun karaoke bar in same building. Younger visitors would love it. As an older guest I loved it also.
Stayed 1 night in May 2026
Verified review

8/10 Good

Erin

Liked: Cleanliness, staff & service
Clean room, very friendly staff, great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky style, clean room and very nice staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Loved the location and the lobby coffee shop is wonderful!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Loved the bar in the hotel and the location.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was so lovely, she was always there! Most
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. Dylan was great! He was very welcoming and professional. It was our second time staying here and it was very clean and comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very nice boutique hote. Love the elevator.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Todd

Liked: Cleanliness
Disliked: Amenities
The location was ideal for my stay
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Xukie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicee
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💜
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Neptune is a retro renovation in a terrific location with a great vibe. Very comfortable, well-appointed room.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Ashley Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here multiple times ans always a nice place to stay. Unfortunately this time our shower did not have hot water and there used to be free bottles of water in the rooms which is no longer.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
the front desk person was outstanding
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Friendly front desk staff, cool room, and fun to have a karaoke bar on site! My only complaint is that the toiletries are very strongly scented. My hair smelled like the shampoo for a week after I washed with it one. It also had that scent all over the hotel so be mindful if you are sensitive to smells.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fair for the price I paid for it. The room was enough for one person, and the location was good. Fair price, fair stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nawal

Liked: Cleanliness, property conditions & facilities
nice room and very friendly and helpful staff
Stayed 3 nights in Nov 2025