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Del Castillo Plaza Hotel Pucallpa

3.5 star property

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Photo gallery for Del Castillo Plaza Hotel Pucallpa

Lobby sitting area
In-room dining
Exterior
Junior Suite, 1 Queen Bed, Park View | Premium bedding, pillow-top beds, minibar, in-room safe
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jr. Independencia 550, Pucallpa, Frente a la Catedral, Plaza de Armas, Callería, Ucayali, 25001
  • Place, Catedral de Pucallpa
    ‪2 min walk‬
  • Place, Museo Agustin Rivas
    ‪5 min walk‬
  • Place, Plaza del Reloj
    ‪9 min walk‬
  • Airport, D. Abensur Rengifo Intl. Airport (PCL)
    ‪14 min drive‬

Room options

View all photos for Panoramic Room, 1 Queen Bed, Balcony, Park View

Panoramic Room, 1 Queen Bed, Balcony, Park View | Premium bedding, pillow-top beds, minibar, in-room safe

Panoramic Room, 1 Queen Bed, Balcony, Park View

9.0 out of 10
Wonderful
(2 reviews)
  • Park view
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Single Room, 1 Double Bed, City View

Executive Single Room, 1 Double Bed, City View | Premium bedding, pillow-top beds, minibar, in-room safe

Executive Single Room, 1 Double Bed, City View

  • City view
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Business Double Room, 2 Double Beds, City View

Business Double Room, 2 Double Beds, City View | Premium bedding, pillow-top beds, minibar, in-room safe

Business Double Room, 2 Double Beds, City View

  • City view
  • 45 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Triple Room, Mixed Dorm

Comfort Triple Room, Mixed Dorm | Premium bedding, pillow-top beds, minibar, in-room safe

Comfort Triple Room, Mixed Dorm

  • 65 sq m
  • Sleeps 3
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed, Park View

Junior Suite, 1 Queen Bed, Park View | Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 Queen Bed, Park View

  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Del Castillo Plaza Hotel Pucallpa

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free valet parking and a free airport shuttle. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site.
Del Castillo Plaza Hotel Pucallpa offers 20 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels, first-run films and Netflix. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.
With your stay at Del Castillo Plaza Hotel Pucallpa, you're connected to a shopping centre and just a quick walk from Catedral de Pucallpa. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Steps from Catedral de Pucallpa and 5 minutes on foot from Museo Agustin Rivas
  • Free airport shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 484 square feet (45 square metres) and includes a conference centre. Spa services, a terrace, and a vending machine are also featured at the business-friendly Del Castillo Plaza Hotel Pucallpa. A roundtrip airport shuttle is free (available 24 hours). Free self parking and valet parking are available.

This Art Deco Pucallpa hotel is smoke free.

Guests are served a free continental breakfast daily from 7 AM to 9 AM. The hotel hosts a free manager's reception daily.
Del Castillo Plaza Hotel Pucallpa has a restaurant on site.
A complimentary food shopping service is offered and 24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (484 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • In a provincial park
  • On the boardwalk/promenade
  • Terrace

Spa

  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Handrails in stairways
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Del Castillo Plaza Hotel Pucallpa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent
  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Del Castillo Plaza Hotel Pucallpa offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20393735059

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castillo Plaza Hotel Pucallpa
Castillo Plaza Hotel
Castillo Plaza Pucallpa
Del Castillo Plaza Pucallpa
Del Castillo Plaza Hotel Pucallpa Hotel
Del Castillo Plaza Hotel Pucallpa Callería
Del Castillo Plaza Hotel Pucallpa Hotel Callería

Del Castillo Plaza Hotel Pucallpa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 24 reviews
Rating 8 - Good. 7 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Excellent customer service, great location and great service.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Shinobu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and staff are very nice!
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Pucallpa. Staff is friendly, place was clean.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, although the structure is showing its age.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Claudia Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for what we needed
Stayed 1 night in Oct 2025
Verified

8/10 Good

Curda

Liked: Cleanliness, staff & service
Decent room, but horrible beds! Staff was pleasant. I wouldn't stay for more than a couple nights - beds killed our backs.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Marco

Disliked: Cleanliness, amenities, property conditions & facilities
For the price it wasn’t bad. Rooms not terribly clean and the property wasn’t in the best condition but it was comfortable when the AC ran for a few hours in the room.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort

A great stay

Been here several times before, always a good stay. This trip I had a bacterial infection from being in the jungle earlier which required medical attention and special accommodations from the hotel. They were exceptionally gracious and helpful. Always great staff here
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel recomendado

Personal muy amable, hotel bien ubicado a un paso de todo. Habitación confortable. Recomendado
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so kind / helpful and rooms clean. I stay here every time I come through pulculpa. Thank you
Stayed 2 nights in Feb 2021
Verified

8/10 Good

KATHERINE

Liked: Cleanliness, property conditions & facilities

Se ajusta al precio la calidad del servicio

Bien
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Brett

Stayed 1 night in Jan 2025
Verified

8/10 Good

Luis

Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Pilar

Stayed 1 night in Nov 2023
Verified

8/10 Good

Pilar

Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kathleen

Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Andreu Renato

Stayed 1 night in Feb 2022
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Falta de ascensor, me perjudicó.

Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Fhady

Stayed 1 night in Aug 2021