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Hotel Diana

3.5 star property

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Photo gallery for Hotel Diana

Terrace/patio
Restaurant
Master Suite King | Bathroom | Free toiletries, hair dryer, towels, soap
Premium Room, 1 King Bed, City View | Premium bedding, down duvets, in-room safe, blackout curtains
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down duvets, in-room safe, blackout curtains

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down duvets, in-room safe, blackout curtains

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Hotel Diana

This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Other amenities include a snack bar/deli, massage/treatment rooms and laundry facilities.
Hotel Diana offers 27 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Diana. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with hot stone massages at the spa
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Just a 5-minute walk from Palafoxiana Library and 5 minutes on foot from Zócalo de Puebla
Hotel Diana offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Hotel Diana. Free self parking and valet parking are available.

This 3.5-star Puebla hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Diana has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Diana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 60.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 475 out of 734 reviews
Rating 8 - Good. 172 out of 734 reviews
Rating 6 - Okay. 41 out of 734 reviews
Rating 4 - Poor. 24 out of 734 reviews
Rating 2 - Terrible. 22 out of 734 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

8/10 Good

Claudia

Stayed 3 nights in Nov 2025

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025

10/10 Excellent

Amelia

Stayed 2 nights in Nov 2025

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian de la

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025

8/10 Good

Jorge

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal siempre estuvo atento y disponible, las habitaciones son tal como las imágenes, muy bonitas y cómodas al igual que el baño, el aire acondicionado hacía sentir muy agradable la habitación a pesar del frio exterior y siempre estuvo disponible el agua caliente, además la ubicación es excelente a unos pasos del zócalo con muchas cosas cerca caminando, una zona muy segura y tranquila
Stayed 4 nights in Oct 2025

10/10 Excellent

Marie-Eve

Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tony

Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities quality because the soap wasn't that good. However, its not a big deal. The hotel is great and location is a plus. I highly recommend it.
Stayed 3 nights in Oct 2025

8/10 Good

Eddie

Travelled with family
Stayed 1 night in Oct 2025

8/10 Good

Gloria

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion. Limpio
Stayed 1 night in Jun 2025

8/10 Good

Eduardo Cervantes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo, los trabajadores muy amables y serviciales. Almohadas duras y bañera con poca potencia
Stayed 4 nights in Sep 2025

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025

6/10 Okay

Esteban

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor cleaning So old towels No idea how to make a bed Uncomfortable pillows Complicated TV to handle Very close to historic center
Stayed 4 nights in Sep 2025

10/10 Excellent

Adriana

Stayed 1 night in Sep 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2025

6/10 Okay

Jayne

Disliked: Property conditions & facilities
It was noisy and there was no place to charge devices.
Stayed 7 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Josefina Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Diana was very pleasant. The rooms were impeccably clean, the staff was courteous and professional, and the dinner service exceeded expectations. The only challenge I encountered was locating the parking facility, which is situated on the next street over. Clearer signage indicating that it serves Hotel Diana would be beneficial for guests. Additionally, be prepared to leave your car in the parking structure for the duration of your stay, as the hotel does not permit vehicles to be taken out until checkout, and you will be required to leave your keys. Aside from these minor inconveniences, the overall experience was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Jonathan, Playa del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amenazaron con cancelar mi reserva si no llegaba antes de las 5pm, ¡UNA RESERVA PAGADA! Es la primera vez que leo que un hotel te "exige" hora de llegada.
Stayed 1 night in Aug 2025