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Hotel Boutique Casareyna

4.5 star property
VIP Access

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Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Privada 2 Oriente 1007, Centro Historico, Puebla, PUE, 72000
  • Place, Puebla Convention Center
    ‪2 min walk‬
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Double Room, 2 Queen Beds

9.8 out of 10
Exceptional
(20 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, Bathtub

Superior Room, Bathtub | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Room, Bathtub

9.4 out of 10
Exceptional
(13 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Master suite

Master suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Master suite

9.4 out of 10
Exceptional
(13 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Boutique Casareyna

Luxury hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, 2 bars/lounges, valet parking and spa services are on-site.
Hotel Boutique Casareyna offers 46 air-conditioned accommodations with a safe and complimentary bathrobes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Puebla hotel provides complimentary wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Spa De La Reyna has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Boutique Casareyna. During your stay, you're just a quick walk from Zócalo de Puebla. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Mexican cuisine at Casareyna Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, aromatherapy or hot stone massages at Spa De La Reyna
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the comfortable guestrooms
  • Steps from Guardian Angel and 11 minutes on foot from Santo Domingo Church
  • Cats and dogs welcome for a fee
Hotel Boutique Casareyna offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Hotel Boutique Casareyna. For a fee, parking is available.

This 4.5-star Puebla hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 12:30 PM.
Hotel Boutique Casareyna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (MXN 100 per night)
  • Covered valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 12:30 PM for a fee: MXN 300 to 500 for adults and MXN 300 to 500 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Casareyna Restaurant

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's games
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 300 to 500 for adults and MXN 300 to 500 for children
  • Covered self-parking fee: MXN 100 per night
  • Valet parking fee: MXN 100 per night
  • Pet fee: MXN 500 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Boutique Casareyna
Boutique Casareyna Puebla
Casareyna
Casareyna Hotel
Casareyna Hotel Boutique
Hotel Boutique Casareyna
Hotel Boutique Casareyna Puebla
Hotel Casareyna
Hotel Boutique Casareyna Hotel
Hotel Boutique Casareyna Puebla
Hotel Boutique Casareyna Hotel Puebla

Hotel Boutique Casareyna Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 834 out of 1011 reviews
Rating 8 - Good. 120 out of 1011 reviews
Rating 6 - Okay. 32 out of 1011 reviews
Rating 4 - Poor. 16 out of 1011 reviews
Rating 2 - Terrible. 9 out of 1011 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with quality
Stayed 1 night in Aug 2025

10/10 Excellent

Radomir

Stayed 2 nights in Aug 2025

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great staff. Great service. Excellent food.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Jul 2025

8/10 Good

Ana Leticia, CDMX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have the room ready by 3pm Staff's amazingly friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Oswald

Stayed 1 night in Aug 2025

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Iremos nuevamente pronto.

Increíble, siempre volvemos. El hospedaje, el restaurante todo excelente.
Stayed 1 night in Jul 2025

10/10 Excellent

Emilio

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. My favorite hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Diego, El Marqués

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t receive any perks.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronnie

Stayed 1 night in Jun 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Douglas

Stayed 2 nights in Jun 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Cristina

Stayed 2 nights in Jun 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

My go-to when I’m in Puebla. I only wish they still offered the free breakfast. Pool is lovely. Staff is friendly and supportive
Stayed 3 nights in Jun 2025

10/10 Excellent

Alejandro

Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good option to stay near downtown
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel when visiting Puebla. We had a wonderful stay. The staff are attentive and always available. Just a short walk to the city central. The onsite restaurant is one of the best in the city. Would definitely stay here again.
Stayed 2 nights in Jun 2025

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a good experience at Casareyna, however there are a few things I want to point out. -We stayed in the "older" part of the hotel. One thing that I wish could have been better were the beds, they were very firm/hard. -Also, for all those foreigners, the hotel does exchange American dollars and Euros at a very good rate (better than at the centro) However, the staff limited our exchange to $100 dollars a day. Sometimes staff members looked bothered when we would ask to exchange money. - The WiFi connection/service can definitely be better. I had a lot of connection issues. However, besides what I previously mentioned we really enjoyed our stay and would return but will likely ask to have a room in the "newer" part of the hotel hoping that the beds are more comfortable. I also liked that across the street there are a few places to eat and a theater which came in handy during this rainy season. Although there's always a lot of movement within the hotel, we were surprised at the minimal noise that was heard throughout the day. A big shoutout to Lorena who took care of cleaning our room, she's amazing. Additionally, you have to eat at their restaurant. The food is really good. I recommend their hot chocolate and their mole poblano.
Stayed 7 nights in Jun 2025

10/10 Excellent

Avelino, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Robert, Moreno Valley

Stayed 6 nights in May 2025

4/10 Poor

Maria

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We have used it multiple times. Well located and excellent food. Unfortunately we had a bad experience with our bed. It had a yellow stain (urine like);we asked gor that to be fixed and while they replaced the sheets, the under cover was also stained and we had to call again minutes later. They said they will/had report it to the manager but… never heard from him/her.
Stayed 2 nights in May 2025