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Chez Waffle Hotel

3.0 star property

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Photo gallery for Chez Waffle Hotel

Exterior
Front of property – evening/night
Exterior
Property amenity
1 bedroom, minibar, in-room safe, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Punta Matzoma ##33, Puerto Aventuras, QROO, 77733
  • Puerto Aventuras Marina
    ‪8 min walk‬
  • Dolphin Discovery
    ‪11 min walk‬
  • Puerto Aventuras Golf Club
    ‪16 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Suite

1 bedroom, minibar, in-room safe, iron/ironing board

Standard Suite

7.8 out of 10
Good
(13 reviews)
  • 20 sq m
  • Water view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, iron/ironing board

Junior Suite

  • 20 sq m
  • Water view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, iron/ironing board

Suite Junior

  • 20 sq m
  • Sleeps 4

View all photos for Room

1 bedroom, minibar, in-room safe, iron/ironing board

Room

  • 20 sq m
  • Sleeps 4

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About this property

Chez Waffle Hotel

Boardwalk/promenade inn with free breakfast and outdoor pool
Along with an outdoor pool, this smoke-free inn has a restaurant and free use of bicycles. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-in, tour/ticket assistance and a garden are on-site.
Chez Waffle Hotel offers 6 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and minibars. 42-inch LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puerto Aventuras inn provides complimentary wireless Internet access. Business-friendly amenities include safes along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the inn include an outdoor pool and complimentary bicycles.
During your stay at Chez Waffle Hotel , you're just a quick walk from Xpu-ha Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes complimentary bicycles
  • Steps from Xpu-ha Beach and Oasis Beach
Chez Waffle Hotel offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Chez Waffle Hotel . Free self parking is available.

This 3-star Puerto Aventuras inn is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
Chez Waffle Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • 9-hole adjacent golf course
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 18

Special check-in instructions

The front desk is open daily from 7:00 AM - 4:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets and service animals are not allowed at Chez Waffle Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 18 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 4:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the inn before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

LM Boutique
LM Boutique Hotel
LM Boutique Puerto Aventuras
LM Hotel
LM Inmense Inn Solidaridad
LM Hotel Boutique Puerto Aventuras
LM Hotel Boutique Riviera Maya/Puerto Aventuras, Mexico
LM Inmense Inn
LM Inmense
LM Inmense Inn Puerto Aventuras
LM Inmense Puerto Aventuras
LM by Inmense
Chez Waffle Hotel
Chez Waffle Hotel Inn
Chez Waffle by Inmense
Chez Waffle Hotel Puerto Aventuras
Chez Waffle Hotel Inn Puerto Aventuras

Chez Waffle Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 216 reviews
Rating 8 - Good. 66 out of 216 reviews
Rating 6 - Okay. 21 out of 216 reviews
Rating 4 - Poor. 9 out of 216 reviews
Rating 2 - Terrible. 21 out of 216 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value

Overall very good value for the money. Just needs attention to basic needs. No hot water. Remotes need batteries no light in bathroom. Very friendly staff and great breakfast. Very nice location.
Stayed 5 nights in Apr 2025

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel did not provide me service/room . I was not able to check in . No messages, emails was answered. I can’t get refunded!! Terrible experience
Stayed 1 night in Apr 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Unfortunately, we experienced an electricity outage one night and had no water another night. Other than that, the staff was very nice, the breakfast was good, and the location was perfect for my needs.
Stayed 4 nights in Feb 2025

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute hotel, clean

Stayed 1 night in Feb 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and natural water oil could use some cleaning, especially the natural pool, too much algae to get in the steps, but can view some tropical fish. The included breakfast was good.
Stayed 4 nights in Feb 2025

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pond full of sea creatures
Stayed 3 nights in Jan 2025

4/10 Poor

Blair

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Carvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was excellent, and the property was charming. Also, the room was nice and clean.
Stayed 2 nights in Dec 2024

2/10 Terrible

Michael

We reached out to the property both the day before our check-in and again on the day of, but unfortunately received no response. Due to unforeseen delays, we arrived in Cancun much later than planned—around 8 p.m. instead of our original 7 a.m. arrival time. We attempted to communicate our delayed arrival to request check-in instructions, especially since we learned that the office closes at 4 p.m. Despite our efforts, we received no guidance, and upon arriving at the hotel, we were unable to check in. This situation caused significant inconvenience, as we had to scramble to find alternative accommodations late at night. With more responsive communication, we believe this could have been avoided, allowing us to better prepare for our delayed arrival and avoid last-minute changes.
Stayed 1 night in Nov 2024

4/10 Poor

Caio

Travelled with family and small children
Disliked: Amenities
I thought this would be a hidden gem, but it's not really well maintained, there was no actual hotel staff to talk to, no desk besides the waffle shop, there was mold in some areas of the room and no hot water to be found on the showers.
Stayed 4 nights in Oct 2024

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Chez Waffle Hotel had its charm, including a cute pond right outside our bedroom it was cute with fishes and it was connected to the lakefront. However there were two lounge chairs nearby but they were unfortunately dirty, making the outside patio less appealing as a place to relax. Despite these drawbacks, the location was convenient for our plans, just a short walk to a beautiful beach. The on-site coffee shop adds a nice touch, and the chilaquiles are a must-try. We stayed for one night, and it served as a decent, affordable option for a short stay, but the outdoor cleanliness could definitely be improved.
Stayed 1 night in Aug 2024

8/10 Good

Adam

Travelled with family
Liked: Staff & service
Nice little hotel in a very quiet neighborhood. Rooms are nice and clean. Comfortable beds. The back yard needs a little love. It's the primary reason we booked, and the common area lounge chairs looked like they hadn't been cleaned in a long time, and the wooden swings over the cove and bar looks less than structurally sound. That said. The plunge pool was very nice and overall, for what we paid, was a great place to stay in Puerto Aventuras. We would stay again, but hopefully the back yard is given a little more love.
Stayed 2 nights in Jul 2024

4/10 Poor

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

2/10 Terrible

Toti

Stayed 1 night in Jun 2024

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I have stayed in many places in PA. This is by far the worst. I dont say that lightly. We checked out 4 nights early. Our room was never cleaned. The grounds were never cleaned. Trash in the lagoon, snake skins by the front door, our room looked nothing like the pictures. There is NO beach 300 ft from the room that you can access unless you trespass. No where in the booking did it say the air conditioner turns off during the day until 7:15 pm. The filtered water comes out of a filthy dispenser. For the money you can stay in a way nicer place. Will not return.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the canal view from my room. There is a swimming pool and a "pool" was created with ocean water and tropical fish, that has water flowing in from the boat canal. It was early May, low season, when I stayed and I felt like I had the place to myself. The room was nice and had everything I needed. You might want to rent a bike or a golf cart to get around. I loved Puerto Adventuras. The ocean water was calm and clear to swim/snorkel in because of the artificial reef. Very safe and quiet. Good to get away from the chaos of Playa del Carmen. I had a rental car (note, there is no parking lot at this hotel) so it was easy to drive to restaurants and the beach. I wonder if the hotel serves food at dinner time in the high season?
Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Brian

Disliked: Staff & service, amenities, property conditions & facilities
shelves falling off the walls empty cups outside cannot bill food to room food was average at best poorly installed bath taps and the list goes on
Stayed 4 nights in Apr 2024

8/10 Good

Dustin

Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service

Hotel cerrado para check in late dormirme en la calle.

Nuestro vuelo se retraso varias horas, avisamos a tiempo que nos esperaran para hacer un late check in. Cuando llegamos tarde en la noche, nadie nos esperó, dormimos literalmente en la calle! Por la mañana buscamos otro hotel. Fue la peor experiencia de mi vida.
Stayed 1 night in Mar 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was nice and staff was amazing but TV was broken
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great hideaway
Stayed 5 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel located on a gorgeous, quiet street. My family and I had a wonderful stay here. It's a perfect location, with the restaurant right on site for breakfast & lunch. We loved all the restaurants & shops just down the road and of course watching the dolphins.
Stayed 1 night in Dec 2023