6/10 Okay
Zoila
Travelled with family and small children
19 May 2025
Liked: Cleanliness, amenities
The property is pretty and rooms are big. The ocean view from the rooms is spectacular,
Breakfast was different every day and enough to start our days.
The day front desk gentleman was always very kind and respectful.
Easy walk to the main avenue where there are plenty of shops and restaurants and also tour agencies.
Reasons why I only gave 3 stars:
- In my room, the screen door didn’t work properly the first night but they fixed it next day.
- The last day there was no water in the toilet or sink and only hot water in the shower but no fresh water to combine in one of the rooms of my party.
- The front desk person in the evenings made a mistake with a drink order and then blamed me instead of apologizing and still charged me for it.
- Another night, to the same front desk woman, we requested dishes to serve cake we had bought to celebrate my dad’s birthday and she didn’t want to give us the dishes until we offered to wash them ourselves. Then, after we started washing them, we were told there was no need and that she would do it.
- Finally, we all wished the pool hours were longer, opening earlier than 10 am and staying open also at night.
Zoila
Stayed 4 nights in May 2025
