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Holiday Inn Club Vacations Grand Residences by IHG

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Premium bedding, minibar, in-room safe, desk
3 outdoor pools, pool umbrellas, pool loungers
3 restaurants; breakfast, lunch, dinner and brunch served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪7 min drive‬
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Place, Ojo de Agua Beach
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Signature Suite, 1 Bedroom

  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 1 Bedroom, Beachfront

  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 2 Bedrooms

  • Sleeps 8
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 2 Bedrooms, Beachfront

  • Sleeps 8
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 2 Bedrooms, Private Pool

  • Sleeps 8
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 1 Single Bed (Junior)

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Junior Suite, 1 Single Bed, Beachfront (Junior)

  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 1 Single Bed, Mobility Accessible (Junior)

  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

Signature Suite, 1 Single Bed (Junior)

  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

Premium Suite

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Standard Suite

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Junior Suite Jacuzzi

  • Sleeps 2
  • Free Wi-Fi

Junior Suite King Bed

  • Sleeps 3
  • Free Wi-Fi

View all photos for Master Suite 1 Bedroom And King Bed

A hotel room with a large bed, a bench, a desk, and a painting on the wall.

Master Suite 1 Bedroom And King Bed

  • Sleeps 5
  • Free Wi-Fi

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About this property

Holiday Inn Club Vacations Grand Residences by IHG

Catch some rays at the beach or spend the day relaxing at Holiday Inn Club Vacations Grand Residences by IHG's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Holiday Inn Club Vacations Grand Residences by IHG offers 144 accommodations with indoor private hot tubs and DVD players. Rooms open to furnished balconies. Beds feature premium bedding. 47-inch plasma televisions come with cable channels. Microwaves, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of Holiday Inn Club Vacations Grand Residences by IHG's great beach location. During your stay, you'll be close to Puerto Morelos Beach. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at El Faro Grill, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, body treatments or facials at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a playground
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Puerto Morelos Town Square and 15 minutes from Puerto Morelos Beach
  • Free airport shuttle service
Holiday Inn Club Vacations Grand Residences by IHG is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Holiday Inn Club Vacations Grand Residences by IHG, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

El Faro Grill – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar – This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar – This beach bar specialises in international cuisine and only serves lunch. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Flor de Canela – This restaurant specialises in Mexican cuisine.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Club Vacations Grand Residences by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Holiday Inn Club Vacations Grand Residences by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 756 out of 1007 reviews
Rating 8 - Good. 139 out of 1007 reviews
Rating 6 - Okay. 54 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and facilities.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

William Brendan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing rooms, phenomenal food and service.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible and the all -inclusive was for real! The food and drinks were amazing. The perfect way to unwind in luxury
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

patrice

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beautifull resort
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Zheqing

Liked: Cleanliness, staff & service, amenities
Very nice resort, clean room, food is delicious!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing and the resort is very well maintained. Every aspect of our stay was wonderful!
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Louis S

Liked: Cleanliness, staff & service, amenities
Nice room and great staff.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. The staff were all very friendly and genuinely seemed happy to be there. The food was delicious.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, attentive and kind staff. Spotless, spacious suite, great food, quiet and relaxing area. Amazing trip, will be back.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kimby

Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing! Friendly, helpful staff - pristine lodgings - fantastic food - couldn't ask for a nicer place!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Fernando Flores

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and resort, responsive staff, great food, awesome room services, nice view and beach, fun and organized activities, pretty birds and wildlife in the area
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay! The staff were extremely friendly and anticipated our every need, as well as that of the other guests. The room was phenomenal, and the facilities were modern and newly furnished. The food was excellent.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Love the place!
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Mohsen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

simona

Liked: Cleanliness, property conditions & facilities
Staff is the prompt, attentive and genuinely nice. Rooms and shared spaces always clean and tidy. Food fresh and varied in choices.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Customer service, great food, clean spacious rooms
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Mark Stanford

Liked: Cleanliness, amenities, property conditions & facilities
We could not have asked for a better experience! The service was outstanding, the room was wonderful, and the food and beverages were plentiful. We had a fantastic time!! We would definitely return here again!!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and great staff.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Diane Phuong

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and quiet, nice view, superb service.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Jamielynn

Liked: Property conditions & facilities
Super nice! Super clean! Great service! This resort is perfect for relaxing… mostly old people zero partying
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with spacious rooms. Beautiful pool area. Friendly staff. Very clean. One downside was the beach area. There was too much seaweed in the ocean to swim and the beach was very small.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Second time visiting. Very high-end. Everything is exceptional.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Extremely friendly and accommodating. The resort is kept spotless. Beautiful area.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, amenities, property conditions & facilities
All grand employees are super nice
Morning sky
Stayed 14 nights in Jan 2026