2/10 Terrible
Amarilis
Travelled with family
9 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The ocean view was impressive and the gardens were so beautiful.
Disappointed: I had communicated with the resort requesting adjoining rooms since we travelled with my mom who suffers from dementia. We arrived and are told they cannot accommodate the request. Interestingly enough, my brother checked in later the same day and had adjoining rooms that he did not request. My 2 rooms ended up being on opposite sides of the building (so much for adjoins rooms!). The room I shared with my mom looked like a cheap motel room; all the water from the shower always ended up on the floor though the shower door was closed. There were zero towels in our room and we noticed when we came from the pool, wet and wanting take showers. I had to dry my mother with her bathing suit cover up after her shower because we were still waiting for towels to be delivered.
The food: Besides of the buffet, there were 3 restaurants that require reservations. What they don’t tell you is that only one restaurant opens per night. We tried the Mexican restaurant and the food was horrendous (all of it). We tried the Mediterranean fusion and the food was very good. One night the buffet was closed unbeknownst to us and the Mexican and Italian restaurants were the only choices and only if reservations were made; they offered to split the family between the 2 restaurants. We had to take a taxi and have dinner in town. Ate at Coconuts and it was TERRIFIC.
Very nonchalant attitude from our all inclusive hotel. BAD!!!
Amarilis
Stayed 4 nights in Jun 2025
