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Casa Dona Susana

3.5 star property
VIP Access

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Photo gallery for Casa Dona Susana

Enjoy al fresco dining amidst lush greenery and a serene pool view.
Experience serene coastal scenery with lush greenery and majestic rock formations.
Enter a grand lobby with a high ceiling, decorative chandelier, and elegant column structure.
Enjoy expansive views from the multi-level balconies and relax in the spacious outdoor seating area.
Enjoy a restful stay in this serene room featuring a comfortable bed, a nightstand with a telephone, and a dresser with a mirror.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Room service
  • 24/7 front desk

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(62 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Casa Dona Susana's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Playa de los Muertos and a 3-minute drive from Malecon
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1002 reviews
Rating 8 - Good. 265 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 54 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rodrigo De La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Jeanette Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the absolute best time at Casa Dona Susana! We wanted a week away with no kiddos so chose this location due to its adult only and it was wonderful. We did all inclusive which was perfect and everything that was included was well worth the price. Staff were so friendly and the entire location was clean and safe. We WILL BE BACK! Excited to bring our kids to the sister resort where they have suites for families. We LOVED the location and it made this trip magical.
Stayed 5 nights in Apr 2025

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Casa Dona Susana! Would definitely stay again. Loved the access to Los Arcos all inclusive and the ability to walk almost everywhere we wanted to go. Staff were kind, attentive and went above and beyond. Felt safe and comfortable for our entire stay. There’s some construction going on around the area and near the pool but it didn’t intrude on our peaceful vacation at all!
Stayed 7 nights in Apr 2025

10/10 Excellent

Holly, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value on a budget. Friendly staff. Nice rooftop quiet pool area with comfy loungers.
Stayed 7 nights in Mar 2025

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location. Close to many little good restaurants and bars! And only a block away from the beach. The hotel is an older but very nice and super clean one. The pool area is also great and very relaxing. Some rooms are a bit on the smaller side so just make sure you book the correct one! Overall great place to stay at with a super friendly staff!!
Stayed 2 nights in Apr 2025

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 9 nights in Mar 2025

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Disliked: Staff & service
Location was great however the “all inclusive” option was quite strange, you needed to walk to its sister hotel down the street for meals. Room was also small and dark. Best part was the very quiet rooftop pool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Grigore

Stayed 5 nights in Mar 2025

6/10 Okay

Marlene

Liked: Cleanliness, staff & service
Construction around property noisy
Stayed 1 night in Apr 2025

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Economical

Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Pool deck view
Inside hotel courtyard
Variety of carved room doors
Hotel’s street
Stayed 6 nights in Mar 2025

2/10 Terrible

Toya

Stayed 4 nights in Mar 2025

10/10 Excellent

WCurtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience & very helpful staff
Stayed 4 nights in Mar 2025

6/10 Okay

Todd

Liked: Staff & service
Great central location in the romantic zone close to dining and shopping. The pool area was quiet and beautifully maintained with ample lounge chairs. The pool lounge was open during the day to order drinks and food. My room was very basic with no real windows to see outside unless you opened the curtained window to the courtyard which allowed everyone to see directly into the room. The courtyard seemed to amplify sound into the room, so it got noisy at times. There was only a table with two wood chairs for seating. I would definitely get an upgraded room if I were to stay again.
Stayed 8 nights in Mar 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and convenient and loved the roof top deck with the delicious food offerings. Would stay there again
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael, Land O' Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Well located. Good breakfast. Helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love casa Dona Susana as it is quiet and part of the Los Arcos complex with all the amenities, pools and beach.
Stayed 3 nights in Mar 2025

2/10 Terrible

Mathew

Stayed 5 nights in Mar 2025

10/10 Excellent

Brian Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being here. Will stay here again in the future.
Stayed 7 nights in Mar 2025

10/10 Excellent

Florencio

Stayed 5 nights in Mar 2025

10/10 Excellent

Janice, Grand Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this hotel. Have gone there many many times
Stayed 14 nights in Mar 2025

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

11 out of 10 loved. Great value + excellent staff. Much better than the Almar down the road 👏👏.
Rooftop pool
King style bedroom. Look at the towel swans 🦢. Kinky.
Stayed 1 night in Mar 2025

6/10 Okay

Lillian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower had no pressure, the All inclusive is located in another facility, rooms are damp, not as advertised
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
All staff welcoming friendly and reliable . I will definitely be back ! Thanks so much
Stayed 3 nights in Mar 2025