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Hotel Riu Jalisco - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Jalisco - All Inclusive

Relax on the beach with a thatched-roof structure nearby, surrounded by palm trees.
Relax by the central pool or one of the smaller pools, surrounded by lounge chairs and palm trees.
Stunning resort with a central water feature surrounded by lush gardens and palm trees.
Experience the sleek lobby with a geometric-patterned wall, reception desk, and lush greenery.
Guests can dine al fresco in this outdoor patio area, surrounded by palm trees and comfortable seating.

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪2 min drive‬
  • Playa Bucerías
    ‪6 min drive‬
  • Nayar Vidanta Golf
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

8.2 out of 10
Very good
(30 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

  • 67 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-US)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Family Room (Kids Free | C)

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (L)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (M)

10.0 out of 10
Exceptional
(1 review)
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (M)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (L)

  • 32 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (U)

7.6 out of 10
Good
(17 reviews)
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Family Room, 3 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Family Room, Partial Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Room, Garden View

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

Family Room, Garden View

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

Family Room, Partial Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Room, 3 Bedrooms, Garden View

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Garden View

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Garden View

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

Double Room, Garden View

  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

View all photos for Family Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (U)

7.6 out of 10
Good
(32 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

8.0 out of 10
Very good
(98 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Room, 2 Bedrooms (U)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (C)

8.6 out of 10
Excellent
(37 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Jetted Tub, Ocean View (C)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 4 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite, 2 Bedrooms (C)

8.0 out of 10
Very good
(1 review)
  • 67 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (C)

9.2 out of 10
Wonderful
(9 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room (M)

7.8 out of 10
Good
(16 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Quadruple Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 2
  • 1 King Bed and 1 Single Bed

View all photos for Family Room -6 Guests- Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Family Room -6 Guests- Standard

  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • All-inclusive
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4.1 out of 5, Very good, (1568)
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for 1 room
includes taxes & fees
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About this property

Hotel Riu Jalisco - All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Jalisco - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Jalisco - All Inclusive offers 700 accommodations with minibars and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Asian Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
Our customers tell us that they can't get enough of the pool at Hotel Riu Jalisco - All Inclusive. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools
  • Indulge with Swedish massages, facials or aromatherapy at Asian Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by foot from Bay of Banderas and a 2-minute drive from Nuevo Vallarta Beach
Hotel Riu Jalisco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Jalisco - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and spa services are also featured at the family-friendly Hotel Riu Jalisco - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

Guests are served a free buffet breakfast daily from 7 AM to noon.
Hotel Riu Jalisco - All Inclusive has 5 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to noon
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Jalisco
Riu Jalisco All Inclusive
Riu Jalisco All Inclusive Nuevo Vallarta
Riu Jalisco Nuevo Vallarta
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
Riu Jalisco All Inclusive All-inclusive property
Riu Jalisco Inclusive Nuevo V
Riu Jalisco All Inclusive
Hotel Riu Jalisco - All Inclusive Nuevo Vallarta
Hotel Riu Jalisco - All Inclusive All-inclusive property

Hotel Riu Jalisco - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 630 out of 1480 reviews
Rating 8 - Good. 418 out of 1480 reviews
Rating 6 - Okay. 228 out of 1480 reviews
Rating 4 - Poor. 104 out of 1480 reviews
Rating 2 - Terrible. 100 out of 1480 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
My family had a wonderful time there
Stayed 7 nights in Apr 2025

8/10 Good

Maria del Rosario

Stayed 3 nights in Apr 2025

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good food wasn’t the best
Stayed 6 nights in Apr 2025

6/10 Okay

Arshia

Travelled with family
Disliked: Property conditions & facilities
Overall, Ill give a 6.5/10 There were good things about the place. Its big and has a lot of amenities, but the main problem is that its super old and aged. The rooms, furniture, elevators, etc. Food selection is huge, however, the quality is not the best specially with the meat. The cutleries can definitely be renewed as they are all full of scratches and dirty in some cases
Stayed 3 nights in Apr 2025

8/10 Good

JD Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

PEDRO

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Didn’t like this hotel, smelly rooms, sheets and very poor beverage selection.
Stayed 4 nights in Apr 2025

10/10 Excellent

Krizzhia Mariedette

Stayed 4 nights in Apr 2025

10/10 Excellent

Emilio Di

Travelled with family
Liked: Cleanliness, staff & service, amenities
The whole experience was wonderful, the hotel/resort, the staff, the food, the rooms and the entertainment. The only knock was that the resort was showing its age, other than that it was a wonderful experience. Well done Jalisco staff!
Stayed 5 nights in Apr 2025

10/10 Excellent

Abbey Juliaannajune

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay! Found our floors in room just didn’t get cleaned that often. But the food at all the restaurants was amazing! Loved the entertainment and beach access was incredible! Staff was always so friendly and bartenders were amazing!
Stayed 14 nights in Mar 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the palm trees on the beach. There were always enough loungers. The food was very good, lots to choose from but sometimes buffet items were not hot. We liked eating outside. The property is very compact so very walkable. However, especially in the pool areas, this means that it can get very crowded. The room was comfortable, however, we were on the top floor and there was a repetitive noise (from a water pump?). Check-in and out was fast. I would definitely recommend this hotel.
Stayed 8 nights in Apr 2025

8/10 Good

Emaya

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

10/10 Excellent

Gloriann

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Reece W

Stayed 7 nights in Apr 2025

10/10 Excellent

MARIA

Stayed 3 nights in Mar 2025

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 3 nights in Apr 2025

6/10 Okay

Lais Jabneel Santana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is an outdated property BUT talking to one employee before leaving the property confirmed that they are about to do some upgrades to the entire property mid this year (2024) by December is expected to be fully renewed. The service, cleanliness and coordination between the staff is impecable. I was only disappointed about the property conditions for the amount we paid for it. It is a family resort to enjoy for all ages and the evening shows were impecable.
Stayed 3 nights in Apr 2025

8/10 Good

Jinaea Shae-Lee Michelle

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was very good
Stayed 4 nights in Apr 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi familia y yo quedamos muy satisfechos con el servicio del personal. Muy atentos y amables. Definitivamente lo recomiendo a grupos con niños y familias.
Stayed 4 nights in Apr 2025

2/10 Terrible

Jaime

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Rude staff !
Stayed 3 nights in Apr 2025

2/10 Terrible

miguel

Stayed 4 nights in Apr 2025

4/10 Poor

Yadira

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed at RIU Jalisco for 3 nights we got 3 rooms, at the moment I reserved I requested all the 3 rooms be together and easy access to the elevator for elderly members of my family they didn’t care about it, we got 5 floor almost at the end of the building, from the room to the beach 20 minutes walk which is a lot for elderly people, but the real reason I’m giving a 1 start it is because the whole experience for me was terrible starting for the check in to our room was very late, and the room key cards didn’t work, the toilet didn’t work properly, the shower overflowed all the time, but other then having trips to the reception an making calls to explain all the problems the worst came when I find roaches in the room, again I went to the reception to make a complaint they just offer me another room and they told me that I have to go to costumer service, I went but the whole conversation with the guy was useless, I ask for a refund for one room one night for all the inconveniences that I had but he refused to do it, I got tired of hearing him just apologizing and I left, the room was 5137 and they just changed us to 5138 which it is the room next door. Later that day I got a call from reception telling me that the next day they need the room cleared for some maintenance work that would take 4 hours from 10-2pm; I don’t know what kind of work they did. Although the beach and other services in the hotel were good the overall experience was awful. A shout out to Omar best wait
Stayed 3 nights in Apr 2025

10/10 Excellent

Reycel

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed it si much that I want to come back.
Stayed 5 nights in Apr 2025

8/10 Good

Romene Chance

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved its a family friendly resort. Just looking for more cuisine options. Less American, more mexican and Caribbean
Stayed 5 nights in Apr 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was medicore at best
Stayed 4 nights in Apr 2025