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Bakour Punta Cana Suites

5.0 star property

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Photo gallery for Bakour Punta Cana Suites

Aerial view
Private beach, white sand, sun-loungers, beach umbrellas
Aerial view
Property entrance
Beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, 23000
  • Place, Bavaro Lagoon
    ‪3 min drive‬
  • Place, Catalonia Caribe Golf Club
    ‪4 min drive‬
  • Place, Coco Bongo Punta Cana
    ‪4 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite 2+1

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Suite 2+1

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite 1+0

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Suite 1+0

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite 3+0

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Suite 3+0

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite 2+0

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Suite 2+0

9.2 out of 10
Wonderful
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite 1+0

Hypo-allergenic bedding, free minibar, in-room safe, desk

Deluxe Suite 1+0

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite 2+0

Hypo-allergenic bedding, free minibar, in-room safe, desk

Deluxe Suite 2+0

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 3+0

Living area

Two Bedroom Suite 3+0

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 2+0

Living area

Two Bedroom Suite 2+0

  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 5+0

Living area

Two Bedroom Suite 5+0

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite Familiar (5 adultos)

Living area

Suite Familiar (5 adultos)

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 2+1

Living area

Two Bedroom Suite 2+1

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 2+2

Living area

Two Bedroom Suite 2+2

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 2+3

Living area

Two Bedroom Suite 2+3

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 3+2

Living area

Two Bedroom Suite 3+2

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 3+1

Living area

Two Bedroom Suite 3+1

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite 4+1

Living area

Two Bedroom Suite 4+1

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 2+0

Living area

Deluxe 2 Bedroom Suite 2+0

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 3+0

Living area

Deluxe 2 Bedroom Suite 3+0

10.0 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom 4+0

Living area

Deluxe 2 Bedroom 4+0

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 5+0

Living area

Deluxe 2 Bedroom Suite 5+0

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 2+1

Living area

Deluxe 2 Bedroom Suite 2+1

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 2+2

Living area

Deluxe 2 Bedroom Suite 2+2

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 2+3

Living area

Deluxe 2 Bedroom Suite 2+3

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 3+2

Living area

Deluxe 2 Bedroom Suite 3+2

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 3+1

Living area

Deluxe 2 Bedroom Suite 3+1

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe 2 Bedroom Suite 4+1

Living area

Deluxe 2 Bedroom Suite 4+1

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Three Bedroom Suite 3+0

Living area

Three Bedroom Suite 3+0

  • 3 bedrooms
  • Sleeps 3
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Three Bedroom Suite 4+0

Living area

Three Bedroom Suite 4+0

  • 3 bedrooms
  • Sleeps 4
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Three Bedroom Suite 5+0

Living area

Three Bedroom Suite 5+0

  • 3 bedrooms
  • Sleeps 5
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About this property

Bakour Punta Cana Suites

At Bakour Punta Cana Suites, hit the private white sand beach, dine on-site at Restaurante Asiático Kura or enjoy a drink at one of the hotel's 2 bars/lounges.
Bakour Punta Cana Suites offers 73 air-conditioned accommodations with free minibar items and a safe. Televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Punta Cana hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a private beach, an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms. Services include massages.
During your stay at Bakour Punta Cana Suites, you'll be close to Bavaro Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy Asian cuisine at Restaurante Asiático Kura, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a private beach and a gym
  • 5 minutes by car from Downtown Punta Cana and 5 minutes from Coco Bongo Punta Cana
Some rates at Bakour Punta Cana Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). After a day at the beach, enjoy amenities at Bakour Punta Cana Suites such as an outdoor pool and a fitness centre.

There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Self parking is free.

This 5-star Punta Cana hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurante Asiático Kura – This restaurant specialises in Asian cuisine and only serves dinner.
Sapore – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Koral Cocktail Bar – On-site cocktail bar. Open daily.
Koral Beach Bar – This bar specialises in American cuisine. Open daily.
Bakana Beach Club – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Bakour Punta Cana Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Bottled wine included

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 for adults and USD 15 for children
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Bakana Beach Club
  • Koral Beach Bar
  • Koral Cocktail Bar
  • Restaurante Asiático Kura
  • Sapore

Things to do

  • 18-hole adjacent golf course
  • Beach club
  • Evening entertainment
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach

Spa

  • 6 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between midnight and 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Late check-in fee: USD 50 for check-in between midnight and 2:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Bakour Punta Cana Suites Hotel
Bakour Punta Cana Suites Punta Cana
Bakour Punta Cana Suites Hotel Punta Cana

Bakour Punta Cana Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 352 reviews
Rating 8 - Good. 56 out of 352 reviews
Rating 6 - Okay. 41 out of 352 reviews
Rating 4 - Poor. 16 out of 352 reviews
Rating 2 - Terrible. 24 out of 352 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Due to a flight cancellation, we had to find another hotel. Three couples, they arranged us to have a three bedroom suite with common area and to give us meals. It was only one day, but it absolutely serviced our needs. Walk to the beach, kite surfers were entertaining. Dolphin Explorer is next door. Food was buffet, but fairly fresh and hot. Bar drinks were excellent Only downside is that our remote didn’t work, so struggled to get the olympics. But they sent someone up quickly (couldn’t easily fix). Not the end of the world though Good spot for a reasonable price
Stayed 1 night in Feb 2026

10/10 Excellent

Floiris, Brooklyn

Stayed 4 nights in Dec 2025

10/10 Excellent

Preston

Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms- the one-bed room was great. The 3 room suite smelled musty. They ended up moving us to a different room and it was much better. The service was great- they try their best to make your stay good. Food and bars were good. The beach does not have a great swimming area but the beach itself is nice. We did not leave the resort or buy any trips although there are plenty of people that want to sell you trips.
Stayed 5 nights in Feb 2026

8/10 Good

Taylor

Liked: Property conditions & facilities
The resort was beautiful! The food, pool, beach and staff was amazing!!we did have some issues with our room we didn’t had hot water during our stay despite notifying the front desk to have it repaired it never resolved and we had a broken toilet seat upon arrival. We didn’t spend much time in our room but that would be the only thing that would be better
Stayed 7 nights in Feb 2026

10/10 Excellent

Ali

Stayed 7 nights in Jan 2026

10/10 Excellent

Svitlana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was delicious and varied. The staff was very attentive. Reception also gave us a free room upgrade, which was great. The only downside was that we couldn't swim at our beach because there were ships moored there.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dorvanta

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Though our stay was short we had a good time.
Stayed 1 night in Feb 2026

8/10 Good

Louise

Clean rooms, great food and small resort so short walking distance to beach, pool, restaurants and rooms
Stayed 7 nights in Feb 2026

10/10 Excellent

deberah ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I normally don’t have staff clean my room… I did one day, but it is a very clean hotel lots of cleaning stuff very impressed
Stayed 7 nights in Feb 2026

4/10 Poor

Raúl

Liked: Cleanliness
Disliked: Staff & service
I don’t like This place Thea beach is bad . Food limited and no elevator for suite ..
Stayed 4 nights in Nov 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we were placed into a 3-bedroom suite which worked out great. The food was excellent and staff was very attentive. I was disappointed the resort didn't do any event for the Super Bowl. We had to watch the game in our room.
Stayed 4 nights in Feb 2026

2/10 Terrible

Verified traveller

Stayed 6 nights in Dec 2025

8/10 Good

Devin

Stayed 5 nights in Jan 2026

2/10 Terrible

Oksana, Brooklyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This trip was meant to be a vacation, but instead it turned into an extremely distressing and unacceptable experience due to severe service failures and unsafe conditions at the hotel. Despite booking one of the most expensive room categories, the hotel failed to provide even basic amenities and services as advertised. There was no safe in the room for the first two days, and when we complained, hotel staff responded rudely, stating that since the booking was made through Expedia, we should “complain to Expedia.” We were also told that if we did not leave the hotel immediately, no complaints would be considered, which felt like coercion. We were traveling with a sick elderly father, who required his own room and private bathroom for medical and personal reasons. Due to financial limitations, relocating to another hotel was not possible. The hotel management showed complete disregard for his condition, which resulted in severe humiliation and distress. Additional serious issues include: No hot water during the entire stay Extremely poor food quality, inconsistent with the hotel’s advertised rating Almost no entertainment or activities (only 2 shows during an entire week) Only 2 public toilets for the entire hotel On the beach, there was only one restroom cabin, causing my elderly father to suffer multiple humiliating accidents while trying to reach our room The “beach” was not a beach at all, but a rocky harbor area used for ships Alcohol service was limited to local alcohol o
Stayed 7 nights in Jan 2026

6/10 Okay

Destine Rayanne

Travelled with family
Liked: Cleanliness
Staff was excellent, hotel was clean so 10/10 on that. Price was good. Cons AC doesn’t work in the bedrooms, had to be moved rooms 3 times due to things not working, was a big leak ect. This is no reflection on the staff they did everything they could quickly to make it right. I would have to say this comes down on the owner of the resort. There is NO evening entertainment even tho we were told when we got there that there would be. So for someone looking for a very quiet resort experience this would be the place. I personally wouldn’t stay again, just want to emphasize that the staff were amazing and were very accommodating in trying to ensure people where taken care of, I hope the owner of the resort takes care of all the rooms that have no AC in the bedrooms, living rooms it always worked. As well ans seeing the value of adding daily/nightly entertainment .Also only being able to get some hot water in the showers usually only worked in 1 out of the 2 bathrooms in the unit.
Stayed 7 nights in Jan 2026

8/10 Good

Shona

Stayed 8 nights in Jan 2026

6/10 Okay

Tessa Elizabeth

Travelled with group
Liked: Cleanliness, amenities
Review from America - Tennessee Our stay at Bakour Resort in Punta Cana was mixed. The resort is beautiful and the food was good — we never went hungry. Breakfast was the best meal (especially American food), and the pasta bar at lunch was excellent. We went on two excursions. One was advertised as snorkeling but was not actually snorkeling; however, it ended up being our best experience because of the staff. Baby Monkey was amazing and made it fun — if you book an excursion, ask for him. The Saona Island excursion was disappointing. We spent about 6 hours in transportation, were only on the island for about 1 hour instead of the promised 2, the boat was overcrowded, and there was very little communication in English. We were also not told to bring money for drinks. The only positive was how beautiful the beach was once we arrived. The resort staff overall were very kind. Saimy was our go-to and was great. The snack bar bartender and the woman at the front desk were wonderful. One waiter at the Asian restaurant was rude and unpleasant. Unfortunately, several room and communication issues affected our stay. The hot tub didn’t work, our bedroom light switch was broken, some outlets didn’t work, our room wasn’t cleaned daily, there was no trash can, and room service didn’t include napkins. Information about activities and amenities existed but was not clearly communicated. With better communication, excursion management, and room maintenance, this resort could be much better.
Stayed 5 nights in Jan 2026

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of five spent a week at Bakour and had a truly wonderful time. Check-in was quick and easy offering drinks on arrival for us and our children. Our room, while not perfect (bathroom door would not shut, old food left in microwave, no pull-out couch despite being offered in listing) was large and spacious, comfortably fitting us all, a rare find for a larger family. Beds were comfortable, balcony was stunning, no noise from neighbours, and cleaning staff was excellent for our entire stay. We even had a sick child one evening and were given extra cleaning support, which we greatly appreciated. The resort grounds are beautiful and extremely clean. The pool was never dirty. The beach loungers show some wear and tear, but we always had plenty of spaces available to us by the pool or on the beach. The food was very fresh, flavourful, and we were consistently given new options every day. The drinks were also excellent, not syruppy like other resorts, but tasting of fresh ingredients. The coffee bar was such a treat, equipped with an espresso machine and truly talented barista. We ate at the Asian themed restaurant one evening but we preferred the buffet. The REAL winner at this resort is the service. The staff are just so incredible, capable, helpful, kind. I could go on and on. My youngest felt so comfortable here, she cried upon departure lol Perhaps not a 5 star resort, but defintiely a 5 star experience.
Stayed 7 nights in Jan 2026

2/10 Terrible

Sean

Stayed 1 night in Jan 2026

8/10 Good

Kayla Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was great the food was amazing! Kimberly would worked front helped with my every need. My only dislike was at the beach people are able to sale things to you and will not leave you alone. They remember your face and say I’ll be back tomorrow if you change your mind. I just wanted to relax and enjoy the weather and the beach be those people selling things will even wake you up it was extremely annoying made me not want to go to the beach. Also the shower temperature was inconsistent first and last night was the only time I had an hot shower. Also the theme restaurants had extremely slow service I almost left a few time and go to the buffet instead for food. Those were my biggest issues other than that I had a great experience the food was lovely the scenery was night a relaxing. It was a nice relaxing resort and I’ll definitely be back!
Stayed 5 nights in Jan 2026

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start this is not a 5* Don’t waste your money -so disappointing! the food is just about edible - you can get the basic drinks in all inclusive which are pretty good cocktails made well by the bar staff so can’t complain there. Very basic amenities and food apart from that - told they didn’t have simple things sometimes like water in the afternoon at the pool bar, no pina colado, no ice cream. Asian restaurant is the best but others not worth attending. The sea isn’t blue like other areas around although it is peaceful and less busy on the beach just not pretty or clean. Half of the staff are lovely and the other half are rude and terrible. We booked here for a Christmas trip and almost moved it was so underwhelming. It is passable but if your expecting 5 star all inclusive resort - don’t book here, I’ve stayed in better 3* and hostels. Had to ask for the room to be cleaned on numerous occasions after coming back after 5pm room still wasn’t clean. The coffee shop guy is amazing big up Wilma also Oliver and luis at the bar were very polite attentive and helpful. Leonardo also stood out so helpful lovely and hard working. Also big shoutout to LeBron and rafael - these people made our stay the best it could be but they could only work with what they had.
Stayed 8 nights in Dec 2025

10/10 Excellent

Luan

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel! Couldn’t ask for anything better during our short stay
Stayed 1 night in Jan 2026

4/10 Poor

Rudra, Mississauga

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The cleaning staff didn't come for the last 4 days of our trip, despite repeated requests. Also, the HVAC in our room froze and stopped working for 3 days. Another guest's room was burglarized by the cleaning staff, probably explaining why they weren't cleaning our room. We were promised compensation from the resort, which never materialized. Won't go back, despite it being an attractive resort.
Stayed 7 nights in Jan 2026

2/10 Terrible

Lesia

Travelled with family
We booked and paid for two rooms only to find out at 11:30 pm there was no rooms. We booked and paid around 1 hour earlier. Hotel staff would do nothing for us as we booked through Expedia .
Stayed 1 night in Jan 2026