4/10 Poor
Ghias U
29 Sept 2025
This is my seventh stay at a Riu property. I’ve previously stayed in Cancun, Riviera Maya, Cabo, and Jamaica, and now Punta Cana. I’ve always enjoyed Riu resorts in the past, but this trip was terrible.
At this resort, the restaurants closed by 8:30 p.m., which was very disappointing. Service at other Riu properties has always been excellent, but in Punta Cana it was the opposite. The staff overall came across as unfriendly—it wasn’t just one or two people, it felt like the entire resort culture.
I tried to dine at the steakhouse twice but could never get a reservation, even when I arrived as early as 6:30 and 6:45 p.m. The Japanese buffet served the exact same food every day, and the overall food quality was awful.
Communication was also a problem. Except for the reservation staff, hardly anyone else spoke or understood English, which made things even more frustrating.
Lastly, I upgraded my room at check-in to get a balcony with a view, but my balcony had no view at all—another disappointment.
Ghias U
Stayed 4 nights in Sep 2025

























