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Zel Punta Cana – All Inclusive

4.5 star property
VIP Access

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Photo gallery for Zel Punta Cana – All Inclusive

Exterior
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Designer store
3 bars/lounges, swim-up bar, poolside bar
2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Room service
  • Gym

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Bavaro Beach
    ‪10 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Zel Suite

Zel Suite | 1 bedroom, premium bedding, minibar, in-room safe

Zel Suite

8.0 out of 10
Very good
(66 reviews)
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

8.6 out of 10
Excellent
(26 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | 1 bedroom, premium bedding, minibar, in-room safe

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Room Standard with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Double Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

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About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools
4 restaurants, 2 outdoor pools and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle and a free manager's reception. Additionally, a golf course, 3 bars/lounges and a fitness centre are on-site. Change of towels is available on request
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Zel Punta Cana – All Inclusive. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with reflexology, aromatherapy or manicures and pedicures at AUA Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a golf course, 5 outdoor tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All Inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

The property hosts a free manager's reception daily.
Volcan – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Parda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana – All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 218 out of 333 reviews
Rating 8 - Good. 63 out of 333 reviews
Rating 6 - Okay. 29 out of 333 reviews
Rating 4 - Poor. 12 out of 333 reviews
Rating 2 - Terrible. 11 out of 333 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro Orlando Zayas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo es A1 desde el staff, las instalaciones, la paz que hay en el hotel, la amabilidad y disposición. Giovana, Rosa, Rafa y Erickson en el área de checkin y checkout son un amor! Anthony en la cocina y Francesco que nos trataron como reinas en los desayunos. Eddy que nos atendía en el beach club y sobre todo Giovanny con sus clases de artesanías que fue todo un éxito, nos encantó! Sin duda nos volveríamos a hospedar en ese hotel sin pensarlo.
Stayed 4 nights in Jun 2025

10/10 Excellent

China

Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! I came for a birthday trip and had such an amazing time. The service, and especially Raphy, made my trip so accommodating and relaxing. Only feedback I have is to work on the food selection and food overall.
Stayed 4 nights in Jun 2025

10/10 Excellent

Markell

Stayed 4 nights in Jun 2025

10/10 Excellent

Tzahi

Stayed 3 nights in Jun 2025

8/10 Good

nicole Nashane

While the people were very friendly during my stay there are several things I fysjuhed
Stayed 6 nights in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jun 2025

10/10 Excellent

Rita

Very good hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet place if you're looking to be at peace and relax for a few days this is the place for that.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maira Patricia

Stayed 2 nights in Jun 2025

10/10 Excellent

Katia Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the best best best, most relaxing resort ever! food was amazing and vibes were impeccable!
Stayed 3 nights in Jun 2025

10/10 Excellent

Pablo Fabian Rojas, Ozone Park

Stayed 2 nights in Jun 2025

10/10 Excellent

Domenica, Ozone Park

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Múltiples actividades, la comida deliciosa y el lugar muy bello. Creo que la mejor parte de nuestra estancia fue el servicio al cliente. Andrés que es parte del staff nos ayudó en todo y estaba muy pendiente de nosotros. Sin duda volveremos 😊
Stayed 3 nights in Jun 2025

10/10 Excellent

Audrianna Monique, Athens

Liked: Cleanliness, amenities
Best property in punta Cana, friendly staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Dolores

Stayed 4 nights in Jun 2025

10/10 Excellent

Reina

Stayed 4 nights in Jun 2025

10/10 Excellent

Annette

Stayed 4 nights in Jun 2025

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Zel Punta Cana was an incredible resort. The rooms were truly five-star—clean, modern, and beautifully designed. The service was just as good. While not all staff speak English, they’re kind, patient, and happy to let you practice Spanish. It was fun to brush up on mine! Service-wise, everything was top-notch. We loved the beach club, the hibachi restaurant, and every bar. Activities were fun and easy to join, with a quick ride to a gorgeous beach. We actually preferred the pool, but the beach club was a great option. Chairs were always available, and staff helped with excursions and kept vendors away. Everyone made us feel like family. The spa was beautiful, but my deep tissue massage included massage guns, which I didn’t love. Still, the space was relaxing and worth a visit. My biggest feedback is on the food. The buffet needs serious improvement—items weren’t always fresh or at the right temp. We stuck to the omelet bar for breakfast and mostly avoided the buffet otherwise. The restaurants were great but could use more variety and less upselling. Communication was a little inconsistent. It’d be helpful if concierges shared a daily activity list via WhatsApp along with dinner reservations. Still, we had a wonderful time overall! I would give it an eight out of 10
Stayed 6 nights in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Anita

Stayed 1 night in May 2025

6/10 Okay

Khai Xuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel is advertised to be a calming tranquil environment for relaxation. However, the DJs play music (explicit rap at times) loudly throughout the afternoon heard all around the resort. Speakers are all around the resort. Usually not oppose to loud music if confined to certain areas or certain times of the day during foam parties etc. It was loud the entire time to the point you can't concentrate or read by the pool. At one point it was difficult to have a conversation. There were other guests who complained as well. Management did speak to us but problem still persisted. It may not seem loud when you are walking around the resort but if you relax by the pool all day, it wears you out. Otherwise everything was A Ok.
Stayed 7 nights in May 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, amenities, property conditions & facilities
Nice staffs especially
Stayed 2 nights in Jun 2025

10/10 Excellent

Sophie Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Ronnier

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jun 2025