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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Luxuriate Two Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace
Restaurant
Exterior
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Indulge 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Ultramar Ferry Puerto Juárez
    ‪7 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • Place, North Beach
    ‪44 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Delight King

Free minibar, in-room safe, desk, laptop workspace

Delight King

8.8 out of 10
Excellent
(12 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Ocean View Two Queen

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Indulge 1 Bedroom Suite

Indulge 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Indulge 1 Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Delight Two Queen

Free minibar, in-room safe, desk, laptop workspace

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Family Style Two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Delight Family Style Two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

View all photos for SLS Elite Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Two Queen

  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop Two Queen

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Ocean View Rooftop Two Queen

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Luxuriate Two Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out Two Queen

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Euphoria Suite King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Suite King

  • 71 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Captivate Swim-Out King

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out King

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Specialty Suite

Free minibar, in-room safe, desk, laptop workspace

SLS Elite Specialty Suite

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Free minibar, in-room safe, desk, laptop workspace

Captivate Swim-Out Family Style two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Euphoria Corner Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Ocean View King

  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Delight Ocean View King

9.6 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Free minibar, in-room safe, desk, laptop workspace

Euphoria Corner Suite Marina View King

  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,439 reviews
The price is CHF 299
includes taxes & fees
30 Sept - 1 Oct
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and a swim-up bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to Swedish massages, aromatherapy or hydrotherapy at Ciel SPA
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • 9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
  • Cats and dogs welcome free of charge
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Reviews

SLS Playa Mujeres – ALL Inclusive Collection Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 470 out of 661 reviews
Rating 8 - Good. 94 out of 661 reviews
Rating 6 - Okay. 55 out of 661 reviews
Rating 4 - Poor. 17 out of 661 reviews
Rating 2 - Terrible. 25 out of 661 reviews

Reviews

10/10 Excellent

Stephanie Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
hotel itself is beautiful, you can walk the entire resort which is very nice, no need for golf carts like at the bigger resorts. It's a very quiet resort, if you are a couple looking for a party, there is none. Wish it was adults only. But the adults only pool And two restaurants are very nice. The food and premium cocktails were top-notch. The service was impeccable. The decor was aesthetically beautiful. The beach is quite small, but does the trick. I have nothing negative to say about this resort, it was great. I would definitely recommend.
Stayed 6 nights in Jun 2025

8/10 Good

Maria Elena, Naples

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was delicious and the rooms great
Stayed 4 nights in Jun 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Sinisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Zeina

Liked: Cleanliness, amenities
my cousin and i stayed here for 6 nights pros: - most of the workers are very nice and accommodating - very aesthetically pleasing and a cute resort for pictures and stuff - calm and not too loud or overwhelming - twiggy adults only pool cons: - very oriented for kids - no entertainment or night life for adults. they do a kids dj party thing every night and have movies in the cinema solely for kids. everything is dead by 10pm absolutely no night life unless you want to leave the resort and go to the hotel zone - food is bad everywhere besides the dinner restaurants - even though this is a new resort (7 months old) there are foundational issues within the building. our room had multiple leaks and issues with the AC and overall temperature of the room. the issue was not addressed until days later when they offered us a new room. at that point it was too much of a hassle for us to move all of our stuff so we stayed. must make reservations for dinner each night 1. Cleo is a mediterranean restaurant rlly good get the grilled shrimp and tabbuleh. they’re also open for lunch as well 2. union steak house it was alright and the manager was extremely rude the service sucked 3. lotus- asian restaurant gave us stomach pain 4. caracol if a mexican restaurant and it was amazing we went more than once overall we would not come to this resort again just because of the lack of entertainment but this is a great place for families or married couples! we enjoyed our time ☺️
balcony
twiggy the only restaurant open for lunch other than bungalow which sucks. twiggy is a lot better
Stayed 6 nights in Jun 2025

4/10 Poor

Kreshnik

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Honestly to say I’m disappointed is an understatement. I’ve stayed at the SLS is baha mar multiple times so I thought I’d give this location a try. BIG MISTAKE. I have two toddlers (ages 3 and 2) there isn’t much for this age group aside from the small “water park.” The dining options are SUPER limited and honestly terrible. I’ve stayed at a number of all inclusive hotels in Mexico and this is sub par to most 4 star hotels! I cannot believe this is a 5 star hotel. The service was just okay. But, I will say that with our elite room we were given two butlers, Isaac and Daniel. They made sure we were always taken care of. It was my 2 year old’s birthday and they made sure to decorate the room and have a small cake for her. At check-in, the woman at the front desk tried to upsell a “room upgrade.” I told her I was Expedia gold and she then gave me this upgrade for free. The joke was on us though. When I asked for the original room, it was way better than our “upgrade.” There are far better options in Cancun! Do not waste your money!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Dennis Dung, Bristow

Liked: Cleanliness, amenities
Nice place. There are some safety concerns relating to the glass rails, steps, pool floors. Other than that, this place is the best place I had ever been
Stayed 5 nights in Jun 2025

10/10 Excellent

Evan

Stayed 4 nights in Jun 2025

10/10 Excellent

Amneet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Marcos was our server for ur our 4 night stay and was extremely helpful with our needs and was checking on us constantly. This resort has a great employee.
Stayed 4 nights in Jun 2025

10/10 Excellent

Nerisleidy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service at restaurants is slow but the food is very good and the place is beautiful
Stayed 4 nights in Jun 2025

6/10 Okay

Rolando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean property, staff was not customer friendly. Didn't enjoy my experience.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hassan Haji

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Jun 2025

10/10 Excellent

Ana Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 3 nights in Jun 2025

6/10 Okay

Mahnoosh, west new york

Travelled with family
Liked: Cleanliness, property conditions & facilities
Modern and clean resort but it is more for adults not people with kids. They have very small pool for the families and also there is no buffet.
Stayed 7 nights in Jun 2025

8/10 Good

Jared

Stayed 3 nights in Jun 2025

10/10 Excellent

Aisling

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, excellent staff and amenities. Did not love having to make reservations in person ahead of time from 9-5 at the front desk for dinner, it was inconvenient and would prefer they offer online reservations. However everything was perfect; Will absolutely be back.
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniella Mia

Stayed 4 nights in May 2025

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Wonderful Experience for the Whole Family – SLS Playa Mujeres We had such an amazing time at SLS Playa Mujeres! This place is perfect for bringing family and friends—relaxing, welcoming, and filled with truly exceptional service. Ramiro and Dayana at Verde (the juice bar) were absolutely wonderful. They treated us like family and made us feel so at home. The protein smoothies were delicious, and the fruit was fresh and full of flavor. Their kindness and attention to detail made every visit special. Alejandra gave us the most wonderful service. She was amazing—so professional, attentive, and warm. We truly appreciated the way she went above and beyond to make our experience smooth and enjoyable. We also want to thank Jahir at The Press (coffee shop), who prepared our coffee each morning just the way we liked it. His friendly attitude and consistency added such a lovely touch to our mornings. We can’t forget to mention the Sculpt fitness area—it was spotless, beautifully maintained, and the staff there were incredibly kind and attentive. It made it so easy and enjoyable to stay active during our stay. From start to finish, we felt completely spoiled—in the best way! Thank you to everyone at SLS Playa Mujeres for making our stay so memorable. We can’t wait to return!
Stayed 4 nights in Jun 2025

4/10 Poor

Kaila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was nice but the water wasn’t as blue as it showed! Only can get drinks from 10 am - 6 pm , and the activities they said that were included , were not. Towards the first buildings and kid area it smells like sewer. Food is okay, I was sick for a few days in the beginning of trip
Stayed 7 nights in May 2025

8/10 Good

Sari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesone
Stayed 6 nights in Jun 2025

10/10 Excellent

Mai phuong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very friendly and their foods is great and their service is above and beyond
Stayed 7 nights in Jun 2025

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is new and very modern. Their food, drinks, service were amazing. We loved our stay here!
Stayed 7 nights in Jun 2025

8/10 Good

Elsa Juana Jimenez

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is good but for the time it has been open it seems very destroyed. rooms no clean
Stayed 5 nights in May 2025