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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
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Exterior
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪8 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪8 min walk‬
  • Place, Mujeres Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬
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Similar properties

Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 1,596 reviews
The price is CHF 342
includes taxes & fees
27 Apr - 28 Apr
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and a swim-up bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, hot stone massages or manicures and pedicures at Ciel SPA
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • 9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
  • Cats and dogs welcome free of charge
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 0123005f27c81

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 864 reviews
Rating 8 - Good. 128 out of 864 reviews
Rating 6 - Okay. 71 out of 864 reviews
Rating 4 - Poor. 32 out of 864 reviews
Rating 2 - Terrible. 36 out of 864 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family getaway. I can’t remember the last time we were able to relax this much on a family vacation. SLS Playa Mujeres really delivered. The kids club and teens club were fantastic.
Stayed 6 nights in Dec 2025

8/10 Good

Subrahmanya Mohan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Room was of a good design and clean. The first day, the room floor collected a lot of moisture, but the rest of the stay was moisture-free. Kids club was good with many activities including Cinema. Water park and pools were very nice, some were warm pools. Room Service was very good and timely. Spa massages were very good. Staff was generally good. Check-in process was excellent and they gave the room pretty early. Negatives - The butler service is overrated. Butler did not give full information at the start of the stay and left us to discover all the 'all-inclusive' services ourselves giving the feeling that they wanted us to lose valuable resort time and ultimately not use some of these services at all. Our butler botched a dinner reservation and we ended up getting room service. He also failed to inform us about the included Hydrotherapy for our Elite stay and we ended up buying a massage that included Hydrotherapy. Though the beach was long, it was not very broad, and Sargassum collected in large quantities. The Staff at The Market restaurant did not let us in for dinner buffet even though there was 45 minutes left until closing time.
Stayed 3 nights in Dec 2025

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, amenities
The reason I’m not putting 5 stars , it’s hard for us to make a reservation at the restaurant they don’t have space for everyone.everyday they have 1 of the restaurant closed . Also the pool water is very cold in the pools so be ware. Cocunt are 14 dollars I think it’s overpriced.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mengfei

Travelled with family
Liked: Cleanliness, property conditions & facilities
Food is delicious, service is good, resort is new and clean.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jaynish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with clean modern facilities, spacious rooms, great location, right off the beach, and most importantly, the friendliest, most helpful support staff
Stayed 4 nights in Dec 2025

8/10 Good

Lev

Stayed 9 nights in Dec 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with delicious restaurants, amazing staff especially at the adult pool and very spacious rooms (we stayed at the swim out 2 bedroom).
Stayed 7 nights in Dec 2025

10/10 Excellent

Sudhir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food in Cancun . Everything perfect. Only suggestion- change bath products to bit more subtle.
Stayed 1 night in Dec 2025

6/10 Okay

Natalija, Strongsville

Stayed 6 nights in Dec 2025

10/10 Excellent

Alexandra, Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. 2nd visit since opening and I will definitely return.,
Stayed 3 nights in Dec 2025

4/10 Poor

Alex

Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the resort and staff were excellent. The variety of activities, food, and ability to just relax if necessary are all a reality at the resort. Travelling with two young kids, there was plenty of options for them to stay busy and overall we enjoyed our experience very much, and would recommend the result to anybody looking for a similar experience.
Stayed 7 nights in Dec 2025

10/10 Excellent

Manish

Stayed 1 night in Dec 2025

8/10 Good

Kaleb

Stayed 5 nights in Dec 2025

8/10 Good

Lisa Marie

Liked: Cleanliness
Stayed 4 nights in Dec 2025

8/10 Good

Dragan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Building itself and new amenities. Staff is trying
Stayed 3 nights in Dec 2025

10/10 Excellent

Seung-Cheol, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Ljiljana

Stayed 4 nights in Dec 2025

8/10 Good

Natalie

Stayed 6 nights in Dec 2025

10/10 Excellent

Alex Lynette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 5 nights in Oct 2025

10/10 Excellent

Sobana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful resort. Some upkeep of the property is required, esp by the family pool area. Food was excellent! Great place for families and adults. Bathrooms could use some ventilation.
Stayed 5 nights in Dec 2025

10/10 Excellent

kourtney

service and kindness from staff was amazing. loved the food too
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica, Burlington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful resort! This is the cleanest place on earth. I swear there’s someone with a broom behind you as you walk down the walkway. It’s absolutely esthetically stunning. My family had a wonderful stay
Stayed 5 nights in Dec 2025

6/10 Okay

Sameer

Travelled with group
Liked: Cleanliness
The hotel is good, clean, and the staff were also great, but the management really did not help we booked the room paid extra for the ocean view, but what we got was buildings in front and trees and only a little portion was visible from the balcony. We complained to the management and they said that they were full and they cannot do anything and did not offer much of us credit to compensate the payment that we did for the room. Has worked in hospitality industry. I think the management could've done a better job at taking care of us and making sure that what was advertised on their website and on Expedia and what we paid extra for we should've gotten, but that didn't happen. And from the looks, the hotel wasn't really as busy as they had claimed it to be. All and all the food was OK in some restaurants, but the desserts were amazing. If you are going there, be careful of the steps, too many uneven surfaces, and too many steps that seem hidden.
Stayed 3 nights in Dec 2025

10/10 Excellent

Oyindamola

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and friendly
Stayed 3 nights in Dec 2025