Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

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Interior detail
Property preview
Lobby
Signature Room, 1 Queen bed and Sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Breakfast available

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Grande Allée
    ‪7 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(152 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(77 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(67 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(20 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(39 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(31 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(31 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(49 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite with Panoramic City View, 1 King bed

8.4 out of 10
Very good
(6 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(57 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(68 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(63 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About this property

Hôtel Palace Royal Centre-Ville par JARO

Hotel with a sauna, 7-minute walk to Grande Allée
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Wired Internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Weekly housekeeping is available.
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The sightseeing around Hôtel Palace Royal Centre-Ville par JARO gets high marks from our customers. During your stay, you're just a quick walk from Grande Allée. Enjoy features like free wired Internet, plus an indoor pool and a restaurant.
  • Free wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Quebec City Convention Center and 12 minutes on foot from Château Frontenac
As a guest of Hôtel Palace Royal Centre-Ville par JARO, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal Centre-Ville par JARO. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 17 November 2025 to 21 November 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
  • Self-parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Reviews

Hôtel Palace Royal Centre-Ville par JARO Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1857 out of 3508 reviews
Rating 8 - Good. 1019 out of 3508 reviews
Rating 6 - Okay. 375 out of 3508 reviews
Rating 4 - Poor. 151 out of 3508 reviews
Rating 2 - Terrible. 106 out of 3508 reviews

Reviews

10/10 Excellent

Diane

Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideally located. Immediately outside the walls from Old Quebec city and on primary road to travel to other sites. 2 minute walk to the walls. Convenient parking and friendly helpful staff. Rooms are cleans and accommodating. Would stay again! It definitely beats those small old hotels inside the walls with no parking, elevators and tiny rooms!
Stayed 3 nights in Aug 2025

6/10 Okay

Sam

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Average stay

Room was very noisy, constant droning sound with vibrations, which sounded 24/7. The bath and toilet were very low, room quite dusty. Room did have a fridge and microwave and a good view from the 10th floor.
Stayed 4 nights in Aug 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option steps away from the old town
Stayed 2 nights in Aug 2025

8/10 Good

Lee Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chosen for conveniences and ease of accessibility

We chose this hotel mainly for conveniences as this time we were a group of 13, had one person in a wheelchair, and planned day trip outside of city so easy accessibility to car was needed and on site parking needed. The pool was appreciated by our youngest member of 8 years old. The hotel has restaurant which our group of 13 enjoyed one evening. The service was excellent. The bar in the hotel was okay - no ambiance and slow service. This hotel has many rooms with suites so our solo travelers could pair with others and there is some privacy with door on the main bedroom. There are also many rooms with balconies where a person can close the door and enjoy the view. My son and I were in a suite. The fridge was not plugged and had to be pulled out to plug in and did not seem to get cold enough. The outlets in the bedroom were behind the night stands and had to be pulled away from wall to plug in work laptop. Not a huge deal but in an age of technology, you come to expect a little more ease of access. This interieur suite was also kind of dark—even in the bathroom. Only one outlet at the bathroom counter. The toilet was running upon arrival. The pull out sofa was quite old and warn. Carpet in the hallway was stained. Check in took a VERY long time. There were two people at service desk. A third finally was added when I made it to the front of the line. Check in is at 5pm and 11am.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Zachary

Zachary, who met us outside, the bellman , was a perfect gentleman. I/we really appreciated his help. This guy deserves a 15% raise !
Stayed 1 night in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Kelly

Travelled with family
Disliked: Cleanliness
The location of the property was ideal and the rooms were spacious. The chlorine scent was evident as you entered the hotel and it was not practical to utilize the pool or pool area as a result of this.
Stayed 2 nights in Aug 2025

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
No parking for big pick up trucks. Had to park off site. Staff not overly helpful. Waitress in bar not very attentive.
Stayed 1 night in Aug 2025

8/10 Good

Nongnapa

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient location, room is spacious and clean
Stayed 3 nights in Aug 2025

8/10 Good

Michel

Stayed 1 night in Aug 2025

10/10 Excellent

LEAH

Liked: Property conditions & facilities
Perfect location
Stayed 2 nights in Aug 2025

6/10 Okay

Vim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
You definitely stay here for the location. The rooms are pretty rundown. The a/c doesn’t work. It’s humid and very chlorine-y in the air due to the open air pool. Great walking distance to everything Old Quebec though. Parking is $25 a day, underground garage max 6’4”. Lovely staff.
Stayed 2 nights in Aug 2025

8/10 Good

Andria

Stayed 3 nights in Aug 2025

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable sleep. Very close and convenient to local restaurants and attractions
Stayed 2 nights in Aug 2025

6/10 Okay

Judy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Liked everything except for the cleanliness. Drinking glasses were so disgustingly dirty , bedspread and the bathroom walls were dirty.
Stayed 4 nights in Aug 2025

10/10 Excellent

marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is at the centre of the Old Quebec City with couple minutes walk. My family did enjoy 2 nights at the hotel.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jasminka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Disappointing Experience That Highlights the Importance of Service Integrity We booked a family suite for 3 adults and 2 children, four months in advance, expecting a comfortable and enjoyable two-night stay. Unfortunately, the experience did not meet even the most basic expectations. The room was extremely small, lacked essential amenities including a closet and the fifth bed was a sofa that was unsuitable for both sitting and sleeping. After raising our concerns, we encountered inconsistent communication and shifting explanations from staff. A mattress was eventually provided, but it was dirty, damaged, and clearly intended for floor use. Cleanliness throughout the hotel was poor, and customer service failed to offer meaningful solutions. A toilet water spill was dismissed with an inappropriate explanation and a condescending lecture on how to flush properly. When we requested a room change, we were told the hotel was overbooked and offered a partial refund if we chose to leave. We ultimately cut our trip short. What was meant to be a relaxing family weekend turned into a stressful and disappointing experience. I’m sharing this not just as a dissatisfied guest, but as someone who values transparency and accountability in service. Businesses should not prioritize revenue over responsibility. This hotel should not be listed on platforms like Expedia until it meets basic hospitality standards.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique hotel! We LOVED the pool area and balconies, and the rooms were also so unique and cozy. We would highly recommend staying here!
Stayed 4 nights in Aug 2025

8/10 Good

ERIKO, Princeton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Travelled with family
The room suite was very large and had many windows.
Stayed 3 nights in Aug 2025