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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Plasma TV
Spa
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Place, Laurier Quebec
    ‪4 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(84 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(263 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Reviews

Hotel Universel Reviews

7.4

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 720 out of 2427 reviews
Rating 8 - Good. 722 out of 2427 reviews
Rating 6 - Okay. 528 out of 2427 reviews
Rating 4 - Poor. 272 out of 2427 reviews
Rating 2 - Terrible. 185 out of 2427 reviews

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait, sauf peut-être la télévision qui allait mal. Sinon, rien de négatif à dire de cet hôtel.
Stayed 1 night in Aug 2025

2/10 Terrible

Dave

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Geneviève

Stayed 1 night in Jul 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
We only stayed one night but it was good. The room was big, it had a kitchen table with fridge and microwave. A couch and a bed. It is dated but fine. The pool was busy and looked fun.
Stayed 1 night in Jul 2025

4/10 Poor

BOPHA

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked for a double Queen and the size looks like double. Rooms didn't look clean to me
Stayed 2 nights in Jul 2025

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rahul, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nicely maintained
Stayed 3 nights in Jul 2025

8/10 Good

Nancy Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 2 nights in Jul 2025

4/10 Poor

Ilda

Stayed 1 night in Jul 2025

6/10 Okay

Mahima

Liked: Staff & service, amenities
Stayed 2 nights in Jul 2025

6/10 Okay

Nathan

Okay Hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

Wayne

Stayed 2 nights in Jul 2025

6/10 Okay

clémentine

Travelled with family
Disliked: Room comfort
I've never seen such comfortable
Stayed 2 nights in Jul 2025

6/10 Okay

Suzana

Stayed 3 nights in Jul 2025

8/10 Good

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location! Rooms were very dated.
Stayed 2 nights in Jul 2025

2/10 Terrible

KOUDWAONGO

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever 1. Hotel dirty 2. Bed sheet was full of women hairs, i had to make change right away 3. Bathroom door not closing 4. Restaurant call pizzapizza service : found hair in the tea, and the cup was dirty. They had to retun and change the water. Not sure about the girl waitress but our was a man and we have to consistently call, . Waited for the bill and found out that dude was eating in kitchen even though we ask them to comback with that bill l’ 6. Look at all the FAKE rating 7. I paid $280 per room for 2 night 2 rooms mid july, i meant not cheap for this type Advice: renovate or lowery the price. This carpet is dirty also Pool smell Whatever i request in the hotel i got it, so hotel staff is cool though
Stayed 2 nights in Jul 2025

10/10 Excellent

Neel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Universel was one of the cheapest and convenient options I had found.
Stayed 1 night in Jul 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Dominique Lorraine

Stayed 2 nights in Jul 2025

4/10 Poor

Keven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Alexandre

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Anemeties look nice with the water park, hall is very nice. Front staff was good, cleaning staff was dressed to play basketball. Once you enter the hallways it smell moth balls across the hall and in our room. We cancelled and moved out.
Stayed 1 night in Jul 2025

8/10 Good

indika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2025

6/10 Okay

Marie-Pier

Disliked: Cleanliness, room comfort
Lots of hair in the bath / on the walls
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service
always sort of dated, but room excellent
Stayed 1 night in Jul 2025

4/10 Poor

Melissa

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This properly is falling apart and not worth $200+ a night especially with 0 quality amenities. Pool falling apart, room floor coming apart, walls stained, carpet stained, there was a wedding that was rattling walls, hand wash as shampoo/ conditioner, beds having pieces of wood to keep mattress from saging. Because the pool is open to all floors whole hotel has a very high humidity making everything damp
Stayed 2 nights in Jul 2025