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Hotel Casa Once

3.5 star property

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Exterior
Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, in-room safe, individually decorated
Luxury Room, 1 King Bed | Bathroom | Free toiletries, hair dryer, bathrobes, towels
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Room service

Explore the area

View in a map
Doctor Leopoldo Río de la Loza, 11 Norte, Querétaro, QUE, 76000
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View

Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Luxury Room, 1 King Bed | Premium bedding, down duvets, in-room safe, individually decorated

Luxury Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Casa Once

An outdoor pool, spa services and express check-out are available at this hotel. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site.
Hotel Casa Once offers 13 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. Smart televisions come with cable channels and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the free breakfast at Hotel Casa Once. During your stay, you're just a quick walk from Ignacio Mena Rosales House of Culture. Free WiFi in public areas, an outdoor pool and spa services are available.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a terrace
  • Guests have great things to say about the helpful staff and the location
  • Steps from Ignacio Mena Rosales House of Culture and Church of the Congregation of Our Lady of Guadeloupe
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at Hotel Casa Once.

Smoking is allowed in designated areas at this Colonial Querétaro hotel.

Guests are served a free local cuisine breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Colonial architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • 14 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Casa Once Queretaro
Casa Once Queretaro
Casa Once
Hotel Hotel Casa Once Queretaro
Queretaro Hotel Casa Once Hotel
Hotel Hotel Casa Once
Hotel Casa Once Hotel
Hotel Casa Once Querétaro
Hotel Casa Once Hotel Querétaro

Hotel Casa Once Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 254 out of 295 reviews
Rating 8 - Good. 27 out of 295 reviews
Rating 6 - Okay. 6 out of 295 reviews
Rating 4 - Poor. 5 out of 295 reviews
Rating 2 - Terrible. 3 out of 295 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

danielle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, including the staff! 💞 Thank you for a wonderful stay! The room was incredibly comfortable, featuring filtered water, a cozy bed, air conditioning, and breakfast included, which I didn't realize at first. The place is beautifully decorated and well-managed. This is definitely the place to book. Trust me, I'm very particular, and I have nothing to complain about. book. Trust me, I'm very particular, and I have nothing to complain about.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian, PALM SPRINGS

Liked: Cleanliness, property conditions & facilities
Hotel Casa Once's unassuming entrance leads to a charming and comfortable hotel with a very pleasant staff. The location is steps away from the flow of the district. A peaceful stay in a lovely city.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lorelle M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, great location, perfect amenities.
Stayed 1 night in Oct 2025

10/10 Excellent

yarong

Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable, the courtyard was clean and charming, and there was no noise.
Stayed 1 night in Oct 2025

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo lugar, el personal muy amable y las camas super cómodas Lo único que les falta es tener convenio con algún estacionamiento cercano porque nos salió carísimo y en la calle no hay lugar
Stayed 1 night in Oct 2025

8/10 Good

Joe and Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in historic district
Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Javier

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent at Casa Once!
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Sep 2025

10/10 Excellent

Geoffrey, Issaquah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Private. Beautiful.
Stayed 2 nights in Jun 2025

8/10 Good

Ana Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Nuestra segunda vez en Este Hotel. Siempre es un plaver hospedarme ahi. Camas super comodas el staff super amigable. Muy cerca de todo el centro historico
Stayed 3 nights in Jun 2025

8/10 Good

Marcela, SAN JOSE

Stayed 1 night in Jun 2025

10/10 Excellent

oscar

Stayed 7 nights in Jun 2025

10/10 Excellent

Chamain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So many things made this property wonderful. Helpful friendly owner, terrific room, comfy bed, great amenities, purified water for drinking, right in center of historic district. Nice breakfast help. Safe area!
Stayed 1 night in Jun 2025

10/10 Excellent

Davis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was super nice and communicated with me prior to arrival. Breakfast staff was so helpful and friendly! The room was spacious and had everything we could want. It was about half the price that I would have expected for such excellent accommodations. A real gem.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked everything about this small boutique hotel in the Centro Historico of Queretaro. The included breakfast was very nice and there are lots of options if you like eggs, bacon, ham, cheese, beans and tortillas. Our luxury room had a Nespresso machine and a 55" flat screen TV. The King bed was large and comfortable. A very large shower in the functional bathroom. The property is centered in the midpoint between the aqueduct and the Zenea Garden. It's only 2 blocks from the Plaza De Armas. Lots of great food options within a half kilometer. I guess the only thing missing is an indoor lobby and breakfast area. There is a nice outdoor patio with awning. Service staff was very responsive and helpful.
Stayed 7 nights in May 2025

8/10 Good

Sarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful property - very hospitable host. They made every effort to provide a vegetarian breakfast- for which we are so grateful. The manager drove to get us from the airport!
Stayed 2 nights in Mar 2025

4/10 Poor

VERONICA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me gustó lo limpio y bonito,no me gusto que no hubo muy biena comunicacion con el encargado desde el principio que yo trataba de comunicarme antes que llegara,y luego hubo un mal entendido sobre las fotos que ponen en expedia y luego ko es verdad.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Casa Once. The courtyard & room were charming & well kept. Christina was attentive, kind & an excellent hostess & cook!
Stayed 2 nights in Mar 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, quiet rooms located in a convenient location to walk everywhere and explore the historic quarter. The staff was so friendly and helpful. Breakfast was delicious! I wish we could have stayed longer!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location
Stayed 4 nights in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JORGE

Liked: Cleanliness, property conditions & facilities
While the property is well maintained and comfortable, it lacks permanent hospitality staff and more breakfast choices for the price. Amenity instructions were not as complete for those of us not familiar with their Sky TV controls. There was an offer to call in case of questions, but for the price a resident hospitality person is needed as with other similar proprties.
Stayed 4 nights in Feb 2025