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Hotel & Spa La Mansión del Burro Azul

3.5 star property

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Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sun deck
Children’s activities
Classic Room, 2 Double Beds | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player
Standard Room, 1 King Bed | Courtyard view
Standard Room, 1 King Bed | Room amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Alameda Hidalgo Park
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪10 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Lobby

Classic Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 Double Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down duvets

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Large Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 Queen Bed

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel & Spa La Mansión del Burro Azul

A full-service spa, a sauna and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms and a microwave in a common area are on-site.
Hotel & Spa La Mansión del Burro Azul offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
With your stay at Hotel & Spa La Mansión del Burro Azul, you're connected to the convention centre and just a quick walk from Plaza de Los Fundadores. Features include free WiFi in public areas, plus a full-service spa and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Treat yourself to reflexology, body scrubs or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Within a 15-minute walk of Theater of the Republic and Neptune Fountain
  • Airport, shopping centre and local-area shuttle service available for a fee
There's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. Hotel & Spa La Mansión del Burro Azul offers its guests a full-service spa and a sauna. An area shuttle within 33.00 kilometres and an airport shuttle (available 24 hours) are available for a fee. The family-friendly Hotel & Spa La Mansión del Burro Azul also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This 3.5-star Querétaro hotel is smoke free.

Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 kilometres
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Hob
  • Late-night room service
  • Oven

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:00 PM

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:30 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel & Spa La Mansión del Burro Azul

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 800 per vehicle (return)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel & Spa La Mansión del Burro Azul offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel & Spa La Mansión del Burro Azul.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro

Mansion Burro Azul Hotel

Mansion Burro Azul Hotel Queretaro

Moss Hotel Spa

& Mansion Burro Azul Queretaro

Hotel Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul Hotel

Hotel & Spa La Mansión del Burro Azul Querétaro

Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 450 reviews
Rating 8 - Good. 125 out of 450 reviews
Rating 6 - Okay. 72 out of 450 reviews
Rating 4 - Poor. 20 out of 450 reviews
Rating 2 - Terrible. 14 out of 450 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station
Verified

6/10 Okay

Carlos

Disliked: Staff & service, amenities
Location
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They need to update the pictures, we were expecting a spa restaurant, and more, the pictures don't match the actual hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

leticia

Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Es muy elevado el costo para no tener estacionamiento la verdad no me gustó mucho la atención cuando pedí información para la factura me dijeron que buscara en la página web no hubo mucha ayuda
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Abdiel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El spa estuvo muy bien. Nos gustó mucho. Lo que sí el colchón estaba muy duro y amanecimos adoloridos. Ya necesitan cambiarlos
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Monica Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joanna Carolina

Liked: Cleanliness, property conditions & facilities
Todo muy bien. Centrico y limpio
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Angélica

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias, por ayudarme con mis papas de la 3ra edad, fueron muy amables y pacientes con ellos. Mil veces lo recomiendo. Gracias!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Habitación limpia
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal antes, durante y después siempre es cálida y amable, se siente en casa estar en la mansión
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje Ideal para descansar, muy cerca del centro, servicio de 10
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo. Buena estancia
Stayed 2 nights in May 2025
Verified

8/10 Good

Dariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, un poco deteriorado en comparación con las fotos.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Christian mayela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comodidad y ame el servicio de spa
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Dog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonita y el personal es muy amable
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion, delicioso desayuno y bonitas vistas
Stayed 1 night in Dec 2024
Verified

8/10 Good

Verónica Raquel

Liked: Cleanliness, staff & service

Agradable

El hotel es céntrico y nos permitió acceder a diferentes zonas turísticas, la atención del personal fue muy amigable y atenta.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy tranquilo y la atención es relativamente eficiente, una excelente ubicación para pasear en el centro de Querétaro.
Stayed 2 nights in Dec 2024