8/10 Bien
Stephanie
18 nov. 2025
Les points forts : Propreté, personnel et service, équipements
My stay at the Sanctity Hotel Rancho Cucamonga, Tapestry Collection by Hilton was a mix of positives and frustrations. The room itself was okayânothing exceptional, but comfortable enough, with a helpful white noise feature and really nice lotions and body washes. What truly stood out was the help we received from Aracelis, who went above and beyond to get our room cooled to at least 68 degrees each night. That level of care made a huge difference and was genuinely appreciated.
The propertyâs location is very convenientâclose to the highwayâand the on-site laundry facilities are a great amenity. We didnât get a chance to try Durango, but we heard wonderful things about it.
The major issue during our stay, however, was with package handling. A very important medical package for my son was refused by a team member because the name didnât exactly match the reservation, even though it included two of our names. This refusal caused significant delays, and another package that was signed for on October 31st wasnât given to me until Monday. These packages contained time-sensitive genetic samples related to my sonâs diagnosis, so the situation caused tremendous stress.
I called back after discovering what happened, very upset. The front desk supervisor was kind and genuinely tried to help, but at that point there wasnât much anyone could doânot even FedEx. I asked to speak with the GM but never received a call back. While I understand that package handling is considered an additional
Stephanie
Séjour de 5 nuits en octobre 2025
