"Overall it was ok. The first night when we arrived was very cold, probably they have problems with insulation, but I slept for the first time with a h ... " More
7 Aug 2023 by Resort Manager
Dear Gabi,Thank you for rating us.Best regards
7 Aug 2023 by Resort Manager
Dear Bilcho,Thank you for rating us!Best regards
7 Aug 2023 by Resort Manager
Dear Bilcho,Thank you for your comment.Best regards
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. The Balkan Jewel Resort, Trademark Collection by Wyndham helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site, as well as a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool and a children's pool. Smoking is allowed in designated areas at this 4-star Razlog hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Balkan Jewel Resort, Trademark Collection by Wyndham offers 160 accommodations with DVD players and a safe. Beds feature premium bedding. Accommodation at this 4-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, kitchenware and utensils and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Razlog hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
The Balkan Jewel Resort, Trademark Collection by Wyndham has a restaurant on site.
Room service is available.
An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
Special check-in instructions:
The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
A printed booking confirmation must be presented at check-in.
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
