The reception staff were very welcoming and helpful. Excellent location, although the carpark is very small and was fully occupied by the time I arrived. Customers using the hotel restaurant. Public parking is nearby at ÂŁ1 a night. The room was very clean and well presented, however some of the furniture is rather tired looking. There's a good choice of quality tea, coffee biscuits and bottled water in the room. I'm very happy with my stay. Sadly I had to leave early and missed the breakfast.
I have stayed many times and usually an excellent experience, however this time in the twin room (24) not so good. It is clearly the accessible room and has a door directly to the car park. However this seems to be an internal door and had a horrendous draft. That teamed with the two main radiators in the room either not working at all or barely working led to a rather uncomfortable stay. The staff kindly gave me an electric heater to use which did help. Perhaps not the best room for winter!
The hotel is lovely the majority of the staff were more than helpful and very accomodating... one member called the day after my stay and sounded on the phone a little like she didnt want to be there but all others were amazing.
The hotel is really quite nice and the steak was delicious. However they really need reception and restaurant staff to smile and be friendly and welcoming. It makes all the difference!
Boiling hot room with no aircon and just a really noisy fan.
Suggest they invest in good pedestal fans with a quiet night setting.
Excellent breakfast.
Stayed in room 11 and it there was so much banging and crashing from whatever was below me. This continued from 8pm until around 10:30ish. The room was dark with no ceiling lighting and one wall light broken and the other had the shade hanging off. The top of the rainfall shower had a thick layer of dust on and the bath was dirty. I wanted to complain when I checked out but there was no one at reception or any other staff to be seen when I checked out.