House was great. Communication with a third party Grand Welcome was horrible experience. Also i wanted early entrance to decorate for Christmas and i was charged 30 an hour even though the home was vacant for several days prior. I paid the day before for early entrance and did not get a code. Emailed from them next day was told i couldnt get in til 4. Called and got someone in California he had to call someone else. Finally got code to get in. Bad customer service
Property management was not available to let us in as the code provided did not work. Luckily the garage door was not locked. Did not receive any response from Grand Welcome Bend 5 days we were there. Not sure what we would have done if all locked up. It would have been a Disaster and wedding fail for entire family. Otherwise the stay was awesome, house is awesome and EC is awesome!
this property has a beautiful view. The kitchen is very well furnished with pans, cooking utensils, knives, leftover dishes, all the things that are sometimes lacking in rentals. It had an abundance of toys for the kids. Bedrooms and family room downstairs kept the upstairs living room and bedroom quieter. BIG plus for us is the clubhouse with the pool, hot tub, kiddie pool, splash pad, and work out room with a good supply of machines and weights.Totally recommend this to anyone looking looking for a larger house for family or friends.
Wonderful house for our group of 6 all wanting their own bedroom. Well stocked and nice location.We all agreed that we would love to stay there again.Wi-Fi password could be made made easier. We never got connected.
House is beautiful. Property management geoup not so much.
The house is beautiful and has everything you need, is in a great location within Eagle Crest and easily accessible to everything. The communication from the property management group was terrible. They didnât communicate. I reached out for check in details the morning of our stay as I realized I hadnât heard anything from them. They then said a form had to be filled out first. I filled it out and then asked for checkin details. Hours later when they hadnât responded, and we were about an hour from check in time, I called them. Was put on hold for over 10 minutes and then had to call back only to be told there was yet another form that had to be filled out. I asked why this wasnât sent to me ahead of time as would be customary. I got nothing but attitude. Finally we got it taken care of and I was able to check in. The house is great but stay on top of the property management group.
Beautiful home beautiful area. 5 bedroom very big and spacious 2 level house 3 bedroom up stairs 2 down with shared bathroom jack and Jill stile. Nice big living room and nice big family room downstairs. Hot tub outside of family room seats about 6 people. Big kitchen with and island in middle of the kitchen. Well stocked kitchen. Nice deck with deck chairs / table which would be great for summertime. Our only complaint was dishes were not clean every time we took something out we had to wash it. Towels we all damp in all bathrooms. Towels for the hot tub that were in a basket on a table down stairs were all damp. High chairs was in the kitchen pantry was just nasty not clean at all. The top of the high chair was out by the trash can in the garage. Other than this, the house was very nice. You just donât expect to pay the kind of money for these houses and show up and have this kind of stuff going on. We stayed in Eaglecrest back at Thanksgiving time and stayed one street over. It is a very beautiful place..
Our family of 8 stayed at this home over Christmas. The home is well appointed and they willingly put up a Christmas tree for us to enjoy. The large kitchen, dining and living room made it easy for all of us - kids included! - to hang out together. There is also a large bonus room downstairs for additional space to move about. It was comfortable and we loved the location. We had a bit of a snafu on our end and the property manager was extremely gracious and kind in working with us to solve it. We would definitely stay here again!
We absolutely loved this house. So much space for everyone and so many places to gather whether it be for a meal or a quick game of cards. The house was well stocked and had everything we needed! We would love to come back again!!
More than enough space. Very well stocked kitchen. Room for everyone at the dining room table! Convenient second refrigerator. Appreciated ironing board, coffee pot and Keurig.
Weâve stayed at this location several years now. The home is great for multiple people with various relaxing areas. It is very clean, well supplied and well maintained. Katie the property manager is great to work with!
Outstanding. Tastefully decorated, well supplied in all areas, attentive/responsive manager, beautiful home in great area with high desert hillside views.
Great house in a great location. Plenty of room for our multi-generational family to gather as a group to watch TV, play games, etc... or retreat to quiet areas of the house. Although it was extremely hot during our stay, we enjoyed relaxing on the large deck and enjoying the view in the mornings and evenings when it was much cooler. The large open kitchen area was nice. Unfortunately, while we had planned to cook a number of our meals, we were disappointed to find that all the pots and pans (non-stick surfaces) were severely scratched and in need of replacement. Katie was wonderful, easy to work with and quick to respond to questions. I highly recommend this house and will not hesitate staying here again.