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Hotel Crystal Reims Centre

3.0 star property

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Photo gallery for Hotel Crystal Reims Centre

Exterior
Premium bedding, memory-foam beds, minibar, individually decorated
Exterior
Interior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
86 Place Drouet D Erlon, Reims, Marne, 51100
  • Place, Mars Gate
    ‪6 min walk‬
  • Place, Notre-Dame de Reims
    ‪9 min walk‬
  • Place, Reims Arena
    ‪11 min walk‬

Room options

View all photos for Single Room

Premium bedding, memory-foam beds, minibar, individually decorated

Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Premium bedding, memory-foam beds, minibar, individually decorated

Double Room

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Premium bedding, memory-foam beds, minibar, individually decorated

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Premium bedding, memory-foam beds, minibar, individually decorated

Comfort Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Premium bedding, memory-foam beds, minibar, individually decorated

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

Premium bedding, memory-foam beds, minibar, individually decorated

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Crystal Reims Centre

Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a meeting room, free use of bicycles and concierge services.
Hotel Crystal Reims Centre offers 30 accommodations with minibars and a hairdryer. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Crystal Reims Centre, you're just a quick walk from Colbert Square. Free WiFi in public areas, a bar and a coffee shop/cafe are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes complimentary bicycles
  • Steps from Colbert Square and Subé Fountain
  • Local-area shuttle service available for a fee
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Crystal Reims Centre.

This 3-star Reims hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 14 per day)
  • Street parking available
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals

Family friendly

  • Changing table
  • High chair
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6.50 for children
  • Nearby parking fee: EUR 14 per day(66 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Crystal Reims
Hotel Crystal Reims
Hotel Crystal
Crystal Reims Centre Reims
Hotel Crystal Reims Centre Hotel
Hotel Crystal Reims Centre Reims
Hotel Crystal Reims Centre Hotel Reims

Hotel Crystal Reims Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 154 out of 634 reviews
Rating 8 - Good. 285 out of 634 reviews
Rating 6 - Okay. 133 out of 634 reviews
Rating 4 - Poor. 43 out of 634 reviews
Rating 2 - Terrible. 19 out of 634 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities
Nice small hotel. Good bed and good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for the centre of Reims. Perfect one night stop over en route to the Euro tunnel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parking very safe -no where to park when you arrive to book in -breakfast good -
Stayed 3 nights in Sep 2025
Verified

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was sufficient for our stay. Cute boutique hotel with a good breakfast. Rooms were clean, although a little tired and in need of an update.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Zeinab

Liked: Cleanliness, staff & service, room comfort

Great staff

Very friendly and helpful staff . Great access to view points
Stayed 1 night in Aug 2025
Verified

8/10 Good

Sophia

Liked: Cleanliness, staff & service, room comfort
Nice hotel in the city Center. Quiet and a very nice, small, clean room. Amazing that it was so calm and quiet in the Center!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service

Satisfactory

Visiting family, ideal location, small pleasant hotel.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Niki

Gorgeous period building in Reims centre- hidden gem. Visited for over 30yrs
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel in a perfect location for everything. Our room was cleaned daily and although not the biggest we have stayed in was fine, only downside would be no air conditioning but a powerful fan was supplied. Staff were helpful and friendly.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Sherrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Crystal is a quiet haven only five minutes walk from the train station. The property is very clean and I love the terrace in front. The staff is wonderful, and I recommend the breakfast! Thanks for a great stay in Reims!
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Not expensive so don't expect frills or a big room or air conditioning - but it is good value for money. Great central location yet set behind the main drag in Reims so quieter as a result. Very friendly staff.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Nancy

Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. The photo online was deceptive! The room was totally unacceptable. The hotel was set back between 2 buildings. The desk clerk referred us to a sister hotel when we refused the room. It was BAD!
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

mold

super moldy rooms
Stayed 8 nights in Apr 2025
Verified

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has historic charm--like the quaint lift. It is in a great location in Reims on a lively pedestrian street close to sights and connections. It is across the street from an underground city parking service. There are a variety of restaurants for all budgets in the area (but make reservations for the better ones). The breakfast is good if you want something substantial, otherwise there are a couple coffee shops down the block. We stayed in November and it was quiet. Some may find the old hotel a bit cramped a worn here and there, but the TV and plumbing worked well and the beds were comfortable.
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Epaminondas

Disliked: Cleanliness, property conditions & facilities, room comfort

Reims Hotel Crystal

The price was not value. A triple room, which could hardly fit two persons. Sticky and very hot atmosphere with no air conditioning or air circulation system. No extractor in the bath either. One had to open the window giving straight access from the roof to the room - very risky, but no chance to get some fresh air. Service was helpful with a dehydrator, bur room overall very disappointing for that price range. OK 3-star, but that room is not suitable for 3 persons.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très agréable, hôtel bien confortable avec toute option (chauffage pour l’hiver et clim pour l’été), salle de bain très propre. Petit déjeuner buffet très varié. Rien à redire. Séjour très agréable. Merci à toute l’équipe. Je recommande
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities
Chambre petite et les lit grincent au niveaux des pieds. De plus pour un trois étoiles il manque un plateau de bienvenus, bouilloire thé café sucré et bouteille d'eau. Sinon tres bien placé proche du marché de Noël et centre ville restaurants
Stayed 1 night in Dec 2025
Verified

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities
Chambre petite mais impeccable
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Kaloyan

Disliked: Cleanliness, amenities
Il y avait de la moisissure dans toute la salle de bain. Sur le site c’est indiqué des chambres insonorisée, or on entend tout.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Protection du matelas du lit trop petite et s’enlève toute la nuit, douchette de la douche défectueuse et support non stable qui ne la maintien pas. Très déçu.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Cécile

Disliked: Cleanliness, amenities, property conditions & facilities
Chambre très petite, surtout avec un troisième lit pas nécessaire vu que nous étions 2…salle de bain vétuste et pas très nette, plafond en décomposition, serviettes de bain minuscules et très fines.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities, room comfort
Frokost var dårlig. Trist bufet uspiselig eggerøre
Stayed 5 nights in Sep 2025
Verified

4/10 Poor

Lars-Peter

Disliked: Property conditions & facilities, room comfort
Kallt dåligt rum
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir !

Chambre deguelasse avec des poîls dans les draps et une veille couverture comme couvre lit
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Barry

Disliked: Cleanliness, amenities, property conditions & facilities
De foto's van het Hotel lijken veelbelovend, tot je de kamers in het echt ziet. Onze kamer was extreem vuil, haar en kruimels overal. Ook in het bed was het nog vol met haar van andere mensen. Op de wc-bril waren ook nog schaamharen terug te vinden. Toen we het personeel aanspraken, hadden ze beloofd onze kamer te kuisen, maar hebben enkel de lakens gedaan zoals ze voor elke kamer doen. Nadien zijn we nog eens gaan klagen en werd er wederom niets gedaan. Het personeel bleef gewoon 'het spijt me' zeggen. Alsof ze het gewoon zijn en zelfs niet meer luisteren. Ook zag ik de vrouw van de receptie, die zich ook bezig hield met het opruimen van het ontbijt, een stukje stokbrood van een gebruikt bord terug tussen het "verse" stokbrood leggen... Echt geen aanrader, en zeker niet voor de prijs die ik betaald heb... Vermijd dit hotel als je toch een minimum aan netheid/hygiëne wenst.
Stayed 2 nights in Sep 2025