14 Aug 2021 by Eleni Almpantaki | Crs Secretary
Dear guest, Thank you for choosing Aquila Porto Rethymno Hotel for your recent vacation and for taking the time to provide your review. We are extremely pleased to learn that overall your had a most enjoyable stay with us, and we appreciate you taking the time to provide your constructive feedback. We are however sorry that you were not entirely satisfied with the room that was allocated to you. We would like to assure you that if we had been made aware that you were not completely satisfied we would have done all we could to have resolved any issues. Thank you again for your time and we hope that you will consider staying with is again in the future.
26 Jul 2021 by Elina Sakaraki
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We look forward to welcoming you back.
All-inclusive room rates at Aquila Porto Rethymno are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Room service (during limited hours) is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Aquila Porto Rethymno offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The children's club is available June-September from 10 AM to noon and 4-6 PM.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
