Customer service was great! We did have some issues with the wood burning stove being cracked, but the hosts do the best they could to accommodate. The only other thing I will mention is, while the do may it very clear in the listing that this is one of a cluster of 3 cabins together, that they’re “still very private” …I would say more like moderately private if you’re next to nice people. Our neighbors kitchen window faced directly toward our hot tub, which did not feel ver private AT ALL. They very courteously closed their blinds, which was definitely appreciated, though not something we thought could be a situation in the first place. Last thing to be aware of is that it was impossible for us to find it when we got there (in the daylight) because we lost service the second we turned of 26, and every time we left and came back (definitely worse in the dark) it was the same issue. Maybe it’s just because we have AT&T, IDK, but just something to be aware of. Otherwise, the setting is idyllic an all the furniture is very comfortable — my husband wanted me to make honorable mention that out of all the rentals we’ve stayed at over the years, this has been his favorite bed (the King) and living room couch, which is high praise coming from him!