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Comfort Suites Innsbrook - Short Pump

Property class: 2.5

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Photo gallery for Comfort Suites Innsbrook - Short Pump

A spacious lobby with a curved staircase, a reception desk, and a view into the dining area.
A hotel room with two beds, a desk, a chair, and a large window.
A lobby with a curved staircase, a flag, a refrigerator, and seating area.
An indoor swimming pool with clear glass walls, blue lounge chairs, and a brick wall with windows.
A modern hotel kitchen with a central island, microwave, coffee machines, and a buffet setup.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a television, a red armchair, and a small table with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a kitchenette, a dining area with a red sofa, and a patterned carpet.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Comfort Suites Innsbrook - Short Pump

Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary newspapers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

5.8
Rating 10 - Excellent. 227 out of 1015 reviews
Rating 8 - Good. 159 out of 1015 reviews
Rating 6 - Okay. 183 out of 1015 reviews
Rating 4 - Poor. 169 out of 1015 reviews
Rating 2 - Terrible. 277 out of 1015 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

DREW

Awesome property
Stayed 4 nights in Jan 2026
Verified review

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful the bed comforter had cigarettes holes on the comforter, it smell and it was not a good stay.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Dale

Disliked: Property conditions & facilities
The bed was clean.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
Room was excellent
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Keith

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Need repair
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Angel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms terrible condition
Verified review

6/10 Okay

Jermel

Liked: Cleanliness
Rooms could’ve been updated but and ok stay overall
Stayed 2 nights in Feb 2026
Verified review

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave part way through the stay due to bedbugs and SO many other deficiencies. NEVER STAY HERE!
The carpet isn’t even fully installed.
Not even the door hardware is installed correctly.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Shakura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel stay was horrible door locking issue water leak, stained tub, and they didn't refund my stay the room was dirty. The blinds the bed sheets literally bought blankets to lay on. Terrible experience then we went for the pool and it was closed down just ridiculous.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Richmond
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
We got to our room, bed wasn’t made, toiletries used in bathroom, toilet paper hanging on the floor. we went to front desk and they said “oh the person said they cleaned it and checked it off. We got another room and it was okay. elevator had trash in it when we arrived, when we woke up the next morning, same trash in same spot. The Hotel was NOT busy at all. The people at the front desk were very nice.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Donna

Disliked: Amenities
My room when I checked in at 6:30 pm. The bathroom sink was dirty the bathroom toilet had pee all over it. They don't clean your room. The elevator was really dirty, trash on the floor. I used to stay there a long time ago and it was so much better. I will never stay there again.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirry room, misleading amenities,
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room a few days prior to arrival. When we arrived for check in, they didn’t have a room available for us. Said they were fully booked. We had to frantically look for another hotel to accommodate my group of 6. Very disappointed with the lack of planning and communication!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, floor was nasty. Pool was closed. Hotel smelled like mildew.
Nasty
So nasty I couldn’t use it
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was horrible and Sunday there was no coffee or many choices for breakfast. No one mentioned the pool was under renovations and the hallways and outside the building ( beer cans everywhere) were filthy. The staff at night seemed very lackadaisical, I’m not sure if this review really matters, but I feel like I deserve a partial refund.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We wound up not staying here and I would advise against booking this hotel. The reception staff was not helpful and actually nasty. After checking in, we discovered one room door already opened and another kicked in. The staff told us they were undergoing renovations, however it appeared someone broke into a room to get access to the adjoining room. The staff was uncooperative in helping find us another hotel. We felt unsafe. Hotels.com did help me recover the fees after some back and forth. If this location is available to book, that is a shame.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brenda J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025