Fire alarm went off around 930 pm, went down 13 flights of stairs, two staff were at desk acting like nothing is going on. No guidance, no communication, stood on the side of the street with other guests, no staff or management ever came to tell us anything. About 20 minutes after, the alarm was still going off, no fire truck came to clear the building a staff member came out and motioned us to come in, no words, just waved us in. Two minor issues, a big hole in the bath towel and the pump with the conditioner in it in the shower was broken. The guy doing valet was great in explaining to me how the parking on the street worked, I was able to park for free 1/2 a block away. Very limited selections for breakfast, but guy working was accommodating and made my son a "chocolate" flavored coffee. Checkout was easy.