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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Lobby
Reception
Lobby
Exterior
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Virginia Hospital & Health
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for King

Flat-screen TV, pay films

King

8.6 out of 10
Excellent
(72 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay films

Room, 2 Queen Beds

8.0 out of 10
Very good
(18 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay films

Room, 2 Queen Beds, Hearing Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite

Flat-screen TV, pay films

Studio Suite

8.0 out of 10
Very good
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay films

Room, 1 King Bed, Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior King Suite With Sofabed

  • Sleeps 4

King Room

  • Sleeps 3

King Room With Bathtub-Mobility/Hearing Accessible

  • Sleeps 2

King Room - Hearing Accessible

  • Sleeps 3

2 Queen Beds Room

  • Sleeps 4

Mobility/hearing Access King Junior Suite with Tub

  • Sleeps 3

Mobility/hearing Access King Junior Suite with 3x3 Shower

  • Sleeps 3

Mobility/hearing Access King Room with 3x3 Shower

  • Sleeps 3

Hearing Accessible Two Queen Room

  • Sleeps 4

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About this property

Hilton Garden Inn Richmond Innsbrook

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a hot tub are on-site.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Richmond Innsbrook. During your stay, you'll be close to Short Pump Town Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Great American Grill
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square metres) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults and USD 9 to 20 for children
  • Self-parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 498 out of 1007 reviews
Rating 8 - Good. 227 out of 1007 reviews
Rating 6 - Okay. 122 out of 1007 reviews
Rating 4 - Poor. 83 out of 1007 reviews
Rating 2 - Terrible. 77 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Jennifer

Stayed 2 nights in Jan 2026

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
One elevator was broken, didn’t even tell you at check in. The hot tub had wires exposed, there were signs that said it was broken, but when we got there it was working. So we assumed it was fixed. It was not, even had an employee walk in and brings towels and didn’t say anything. Our refrigerator was broken. Beds were comfy though
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room everything was comfortable and clean staff was nice ☺️
Stayed 2 nights in Jan 2026

10/10 Excellent

Sherry

Stayed 1 night in Jan 2026

10/10 Excellent

phil

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Desk was missing lamp and desk chair was sinking down. they replaced the chair and lamp within 20 minutes.
Stayed 1 night in Jan 2026

10/10 Excellent

David White

Stayed 1 night in Jan 2026

10/10 Excellent

Taevon

Stayed 1 night in Jan 2026

6/10 Okay

Locke

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room did not feel totally clean. There were no coffee cups and the toilet tissue roll in the bath was empty. None of the three treadmills in the fitness center worked. They all had error codes. When I inquired, I was told that they are leased from a third party provider who would have to be contacted the next day. The staff was nice and friendly, it was not their fault. This facility needs an update!
Stayed 1 night in Jan 2026

10/10 Excellent

Glenna

Stayed 2 nights in Jan 2026

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Location and pool
Stayed 1 night in Nov 2025

10/10 Excellent

Maria C

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I did not use the bar or hot tub.
Stayed 1 night in Jan 2026

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, amenities
They charged me more than what I was suppose to pay
Stayed 1 night in Jan 2026

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sink cracked & had to request hangers, as only 1 was in the closet. But the staff is kind & quickly brought us a handful more.
Stayed 2 nights in Jan 2026

8/10 Good

Chanda

Stayed 1 night in Jan 2026

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Stayed 1 night in Dec 2025

10/10 Excellent

Shiloh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and tub. Concierge was friendly. Continental breakfast was not included in stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Stayed 1 night in Dec 2025

10/10 Excellent

Chintan

Stayed 2 nights in Dec 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I chose this hotel due to the hot tub and bar. Hot tub was shut down for maintenance and the bar & grill was closed for the holidays. Also pre- charged for “ incidentals”. I did receive my money back. However they should let people know there’s a $50 charge on a card Not used for booking room. And there’s a parking fee. All that said, it was clean and staff friendly was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Ciera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I enjoyed our stay there.
Stayed 1 night in Dec 2025

10/10 Excellent

Teriyana

Stayed 1 night in Dec 2025

6/10 Okay

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Gaspar

Liked: Cleanliness, amenities, property conditions & facilities
Exelent servicio
Stayed 1 night in Dec 2025

10/10 Excellent

Lysia

Stayed 6 nights in Dec 2025