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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Free daily buffet breakfast
Games room
Exterior
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Crossroads Art Center
    ‪1 min walk‬
  • Place, Shops at Willow Lawn
    ‪9 min walk‬
  • Place, Monument Avenue
    ‪4 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(74 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(81 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with 24-hour fitness centre and seasonal outdoor pool
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and dry cleaning are on-site.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at Holiday Inn Express Richmond - Midtown by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Shops at Willow Lawn. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Virginia Commonwealth University and 7 minutes from University of Richmond
Holiday Inn Express Richmond - Midtown by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Holiday Inn Express Richmond - Midtown by IHG. Free self parking is available.

This 3.5-star Richmond hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 22 May and close on 05 September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1005 reviews
Rating 8 - Good. 247 out of 1005 reviews
Rating 6 - Okay. 113 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 62 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

eva

Business traveller
Liked: Staff & service
staff was courteous, room looked clean (no carpet, which is a great plus!), but floor had spills, bathroom sink hair from shaving
Stayed 2 nights in Nov 2025

10/10 Excellent

Terrance

Stayed 1 night in Nov 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Room clean & comfortable. Sink area tiny when needing space for toiletries, skincare, makeup, hair - no additional mirror or nigh light in there. Parking lot had an area for charging electric vehicles and there was a rather large group of males hanging out there, smoking and chatting. Not sure if they were guests but didn’t feel comfortable parking there at night so I opted to take a points reserved parking spot because safety trumped points IMO. Breakfast was good, plenty of options which was nice. Overall 4 stars.
Stayed 1 night in Nov 2025

10/10 Excellent

Donnell

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room with amenities and pleasant staff. Lots of options in the area for shopping and other needs
Stayed 2 nights in Nov 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Clean, comfortable room, courteous staff.
Stayed 3 nights in Nov 2025

6/10 Okay

William

Stayed 2 nights in Nov 2025

10/10 Excellent

deena

Stayed 1 night in Nov 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Nov 2025

2/10 Terrible

Brian

Liked: Cleanliness
The hotel had cancelled our reservation that day and no one told us. They had 1 room left so rebooked us but charged $250 instead of the $170 we paid with you.
Stayed 1 night in Nov 2025

10/10 Excellent

Neriya

Stayed 1 night in Nov 2025

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, amenities
Very clean hotel, fantastic breakfast, quiet and easy to find. Front desk staff was very accommodating and friendly.
Stayed 1 night in Nov 2025

6/10 Okay

Tom

Travelled with partner
Disliked: Amenities
Old & dingy… front staff were wonderful
Stayed 1 night in Nov 2025

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, ease of checkin
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

4/10 Poor

Noah

Travelled with family and small children
Disliked: Cleanliness
Staff was courteous and professional but the room was very dirty. The bath tub was full of pubic hair and the tub did not drain properly. The rest of the room's floor was also very dirty with hair, crumbs and dust everywhere. The most frustrating thing was the vent in the bathroom that connected directly to the neighboring bathroom. It did not have a switch and did not clear out steam from the shower however it did fill our room with a terrible smell every time the neighbors did their "business". It must have been connected to the other bathrooms above and below also because the smell did not stop coming through the vent for almost the whole duration of our stay. For almost $200 a night we expected much better.
Stayed 2 nights in Oct 2025

4/10 Poor

Tara

Stayed 1 night in Nov 2025

10/10 Excellent

Hubert

Stayed 2 nights in Oct 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
it was clean
Stayed 1 night in Oct 2025

2/10 Terrible

Brian

Business traveller
Disliked: Staff & service, room comfort
A party was going on in the room next to mine after midnight with loud music. When I went downstairs to say that I couldn’t sleep and would need to check out, the clerk became instantly confrontational and said that I should expect the noise because it was Friday night at a hotel. Quiet hours from 10pm-7am were posted throughout the hotel. The clerk was so confrontational that it was clear I was not welcome. I will never be staying at a holiday inn again.
Stayed 1 night in Oct 2025

8/10 Good

J Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

The run was very clean and spacious. We didn’t hear any noises from other rooms. The staff were very friendly. Lots of parking. Will start here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Stayed 1 night in Oct 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025