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Moxy Richmond Downtown

2.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Moxy Richmond Downtown

Lobby
Bar (on property)
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
501 EAST FRANKLIN STREET, Richmond, VA, 23219
  • Broad Street
    ‪2 min walk‬
  • Greater Richmond Convention Center
    ‪6 min walk‬
  • Virginia Commonwealth University
    ‪8 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed, View (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, View (Hearing Accessible)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, View (Mobility Accessible, Roll-in Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, View (Mobility Accessible, Roll-in Shower)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, No View (Mobility Accessible, Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, No View (Mobility Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Loft (Hearing Accessible)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Room, 2 Queen Beds, View (Mobility/Hearing Accessible, Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, View (Mobility/Hearing Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Room (Hearing Accessible)

  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Room, 2 Queen Beds, View (Mobility Accessible, Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, View (Mobility Accessible, Tub)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View (Hearing Accessible)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, View (Hearing Accessible)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Single Beds, View

Room, 2 Single Beds | 1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Single Beds, View

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, View

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, View

9.0 out of 10
Wonderful
(24 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft

1 bedroom, desk, laptop workspace, blackout curtains

Loft

10.0 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Room, 1 Queen Bed, No View

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, No View

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, No View

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, No View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, View

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

1 bedroom, desk, laptop workspace, blackout curtains

Room

  • 14 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Property entrance

The Commonwealth

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1249)
The price is CHF 183
for 1 room
includes taxes & fees
24 Jul - 25 Jul
The Commonwealth

About this property

Moxy Richmond Downtown

Family-friendly hotel with 24-hour fitness centre and 24-hour front desk
Along with a 24-hour fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area and a 24-hour front desk are on-site. Housekeeping is available on request.
Moxy Richmond Downtown offers 100 accommodations with a hairdryer and free toiletries. 55-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Moxy Richmond Downtown. During your stay, you're just a quick walk from Broad Street. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Broad Street and 5 minutes on foot from Greater Richmond Convention Center
  • Pets welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The family-friendly Moxy Richmond Downtown also features a 24-hour fitness centre, coffee/tea in common area, and a fireplace in the lobby. Parking is available for a fee.

This Colonial Richmond hotel is smoke free.

Bar Moxy – On-site bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 32 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Moxy

Things to do

  • 24-hour gym
  • Foosball table
  • Games
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 32 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Moxy Richmond Downtown Hotel
Moxy Richmond Downtown Richmond
Moxy Richmond Downtown Hotel Richmond
Moxy Richmond Downtown a Marriott Hotel

Moxy Richmond Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 228 out of 352 reviews
Rating 8 - Good. 60 out of 352 reviews
Rating 6 - Okay. 25 out of 352 reviews
Rating 4 - Poor. 18 out of 352 reviews
Rating 2 - Terrible. 21 out of 352 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Kelsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got over charged for room charged me for 2 night when I was only staying one been trying to get in contact with them for days to get a refund one of the other days was booked through Expedia they are trying to process a refund and can’t because they can’t get the hotel to comply. When we got there all the door were locked had to walk around the entire block twice and call to get someone to let us in when we check in he doesn’t tell me the Expedia booking is for another day he just charged me for another night when I thought I was checking in to my booking then realize it’s for a whole different day then I needed he never even said anything then we get in the room the tv doesn’t work we got moved 4 times just for them to say oh yeah all out tvs are broke so we just sat in complete silence the entire time couldn’t sleep without a tv then the next morning I go to get a charger out my card my key doesn’t work for the room I have when I get back they were trying to tell me I was staying in a diff room and that’s the room my name is under I had to go back up to the floor and back down the front desk 3 diff times and for 3 diff key cards before they gave me one for the right room not to mention one of the cards they gave me had a whole person in it that I just barged in on and was literally trying to tell me well that’s your room I said my boyfriend and my stuff isn’t there idk who’s in that room!! Now I’ve been trying to get a refund a manager hasn’t been there in days to speak to
Stayed 1 night in Mar 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Rooms very clean. Only downside was no microwave or mini fridge in the room
Stayed 2 nights in Mar 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great
Stayed 1 night in Mar 2025

8/10 Good

Thressa

Liked: Cleanliness, property conditions & facilities
Check in was not very good..staff did not seemed pleased that we used
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the coolest, most inclusive hotels I have ever stayed at. The staff was welcoming and accommodating, and I loved that I could get a room with no windows (to sleep in easily). We will definitely be using Moxy again for our Richmond trips!
Stayed 1 night in Mar 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

John

Stayed 1 night in Mar 2025

8/10 Good

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very aesthetically pleasing. The room was a bit hot and we could not get the thermostat to turn down. Other than that, super cool hotel with lots to do and near a bunch of places.
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Stayed 1 night in Mar 2025

8/10 Good

Bonita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maritza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was just what I expected.
Stayed 2 nights in Mar 2025

8/10 Good

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, comfortable, and lots nearby in walking distance. Would stay there again.
Stayed 1 night in Mar 2025

8/10 Good

Haeun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud around the restaurant but beautiful and safe. Good location.
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.
Stayed 1 night in Jan 2025

6/10 Okay

Angelique

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and accommodating staff.

Second time staying at this location. Staff is very friendly and approachable. The modern amenities and activities make this a one stop shop. No need to even leave the facility. Their signature drinks are delicious. I also love that there are areas in the hotel where guest may obtain needed items like additional blankets, and toiletries.
Stayed 1 night in Mar 2025

4/10 Poor

Haytham

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

10/10 Excellent

Estelle

Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot very fun parking is expensive
Stayed 2 nights in Jan 2025

8/10 Good

Kenneth

Stayed 1 night in Feb 2025

8/10 Good

Peter

Stayed 2 nights in Jan 2025

4/10 Poor

Damian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Check in and parking was horrific!
Stayed 3 nights in Jan 2025