Great location , stunning views , friendly place , nice food
Room 3 , did not spoil trip but mattresses felt a bit basic and oddly whilst hot water to basin taps , could not get the shower hot . So evening and morning tepid quick shower . Maybe my error or problem with shower
Really enjoyed our stay while visiting Richmond, breakfast was great too!
Only one small gripe that the shower was'nt good, the dials were back to front, to get it warm it had to be on cold and when it was warm it was a trickle.
Booked for bed & breakfast with normal property details on hotels.com. Had cancellation to 24 hours before. On arrival, I was told by staff that the kitchen had been totally removed for âmaintenanceâ purposes so there was no food available & breakfast would cereal only. I stated I wouldnât be getting the service I expected so she went for her manager. When I asked why I hadnât been informed of the this prior to my cancellation period expiring, I was told the kitchen issue was an âemergency that dayâ & therefore unforeseen. I just donât believe this because how were they able to identify a fault, get tradesmen in & totally strip out a kitchen in one day? Also, if the fault related to plumbing, why take out the kitchen cupboards & carpentry? This is only done when re-fitting a kitchen & this type of work should be communicated to booked guests. I was told this shouldnât be an issue as my breakfast was âfreeâ The price was advertised as bed & full breakfast which now wasnât available but they also told me breakfast isnât served before 9am which isnât advertised anywhere on their property details. I started work at 8.30am so I would never book a room with breakfast after 9am so this was misleading but she stated âI should have called ahead to askâ Why would anyone think do this when a vast majority of hotels serve breakfast before this time? As a final insult, they refused a refund because the cancellation period had expired. Hotels.com were also totally ineffective in helping me
We finally got to The Holly Hill Inn, due to the weather (snow) we were contacted a couple of times by the staff, warning us about the weather, which was nice.
When we arrived the staff were so friendly and helpful and we arranged to have food in the restaurant, which was first class, and the breakfast in the morning was just as nice,, so highly recommended this placeâŠ. Definitely booking again thank you
Good breakfast with friendly service. But the room was tired and dirty; the bed was uncomfortable; and the room was freezing because no heating was provided in November.
Absolutely perfect from the start to finish.
Staff so friendly and welcome dogs, food was excellent, hotel room was fab.
Definitely will stay again, most comfortable stay I have ever had taking my dog with me and he is not a small dog ( Rhodesian Ridgeback) but they made us so welcome.
10 out of 10
It was fine. Staff friendly and helpful. Room ok and bed comfortable. Couldn't get shower warm enough to have a shower. Overall, so-so. But location was great and we enjoyed the short walk into Richmond and around the town.
Superb views over to Richmond Castle from the large garden. Dog friendly in all areas. Lovely breakfast. Walkable into Richmond town in about 15 mins although he Inn sits on the blind corner of a quite fast road so care needs to be taken.
Lovely staff. Ground floor room perfect for an older couple and with magnificent views. Very thoughtful basket of 'extras' in the bathroom. Fab breakfast.