Hilton's system was down WORLDWIDE, and I could not check into my room for over three hours. The room wasn't properly cleaned. There was a greasy foreign substance on one of the nightstands, and a ring from a glass/cup on the other. Clearly the surfaces had not been wiped down. The breakfast wasn't worth what I had to pay for it...and it was free. This the second and last time I will stay at a Tru by Hilton. I stayed at one in Lafayette, LA and had a similarly miserable experience. The one positive is that the staff was friendly, at least.