Primeiramente fui colocado em um quarto pior que quarto de motel. Solicitei alteracao. Demorou 1:30 para mudarem meu quarto. Equipe de recepcao pessima. Mal educados e pouco atenciosos. Preocupacao zero em resolver seu problema. Alem disso, o enxoval de banho estava terrivel. Velho e todo cheio de rasgos. Coisa porca que nao condiz com o preco cobrado.
El hotel es bueno. Un poco viejo y le harĂa bien una renovaciĂłn pero en general estĂĄ bien. Muy buen desayuno, las habitaciones con vista al mar estĂĄn bien pero hace falta una limpieza a los vidrios.
Lamentablemente no era lo que me vendieron compre un hotel 4 estrellas en una zona expectacular y resivi un hotel de categoria 3 estrellas en buena zona pero con carencias.
Por lo mismo conseguia un hotel tipo 4 a 5 estrellas en ipanema mucho mejores en todo sentido edificacion,zona piscina etc.
I rented 2 rooms for 2 nights with views to the ocean for a very special occasion. My bathroom, the toilet had been used and was not flushed with the seat up. The tub was either dirty or stained with what looked like nail polish and the paint was chipped on the actual tub. The soap holder part the paint was gone. The tiles on the wall were chocolate brown. I had to request several times for someone to come and clean the bathroom and bring a hair dryer, there was none. My son's room was worse. He had to call, the ceiling was leaking (11th floor possibly the a/c), the door to the room didn't lock and the shower head was leaking water on the side. What a terrible experience, not even an apology.
I also received an email charging me for things that we didn't consume, after the bill was finalized and paid.
What a horrible experience.