I planned a nice, quiet, romantic getaway along the river for hubby and I. The place is absolutely gorgeous! It was clean (except for webs in the corners and dead flies in the window sill). We were completely happy with everything. It was neat and either very well kept or brand new…including the carpet. The carpet on the stairs was pretty slippery. My husband slipped the first morning we were there. I slipped the second morning, but I broke my toe.I communicated via the app as instructed to, first, inform them of the need for a first aid kit earlier that day, and then to share that if fallen and I believe I broke my toe. I still have never received a response. Other than that, we had an amazing time.