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Mandarin Oriental Al Faisaliah, Riyadh

5.0 star property

Choose dates to view prices

Photo gallery for Mandarin Oriental Al Faisaliah, Riyadh

2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Exterior
Royal Suite | Premium bedding, minibar, in-room safe, individually decorated
Point of interest

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Spa
  • Room service
  • Parking included

Explore the area

Map
King Fahad road, Olaya, Riyadh, 11491
  • Al Faisaliyah Tower
    ‪2 min walk‬
  • Kingdom Centre
    ‪2 min drive‬
  • Al Batha Market
    ‪6 min drive‬
  • Riyadh (RUH-King Khaled Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite (Penthouse)

Suite (Penthouse) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Penthouse)

  • Sleeps 7
  • 2 King Beds and 2 Queen Beds

View all photos for Suite (Landmark)

Suite (Landmark) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Landmark)

  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms

  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Diamond)

Suite (Diamond) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Diamond)

  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Oasis)

Suite (Oasis) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Oasis)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Mobility Accessible

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, Mobility Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Al Faisaliah)

Suite (Al Faisaliah) | Living room | 46-inch flat-screen TV with satellite channels, Smart TV, iPad

Suite (Al Faisaliah)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Premier)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Premier)

  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom (Twin)

  • 67 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, Corner

Executive Suite, Corner | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Twin)

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Twin Room

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Royal Suite

Royal Suite | Premium bedding, minibar, in-room safe, individually decorated

Royal Suite

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Premium Room, 1 King Bed, Mobility Accessible

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Mobility Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Shared kitchen | Espresso maker, coffee/tea maker, electric kettle, dining tables

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • 66 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom (Twin)

  • 67 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Twin)

  • 77 sq m
  • Sleeps 3
  • 2 Single Beds

Premium Twin Room

  • Sleeps 2
  • 2 Single Beds

Penthouse Suite

  • Sleeps 7
  • 2 King Beds and 2 Queen Beds

Premier One-Bedroom Suite

  • Sleeps 3
  • 1 King Bed

Executive Corner Suite

  • Sleeps 3
  • 1 King Bed

Premier Deluxe King Suite

  • Sleeps 3
  • 1 King Bed

Two-Bedroom Suite

  • Sleeps 5
  • 2 King Beds

Royal Suite

  • Sleeps 5
  • 2 Single Beds and 1 King Bed

Oasis Suite

  • Sleeps 3
  • 1 King Bed

Executive Suite

  • Sleeps 3
  • 1 King Bed

Diamond Suite

  • Sleeps 5
  • 2 King Beds

Al Faisaliah Suite

  • Sleeps 3
  • 1 King Bed

Superior Suite

  • Sleeps 3
  • 1 King Bed

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Junior Twin Suite

  • Sleeps 3
  • 2 Single Beds

Deluxe King Suite Non smoking

  • Sleeps 3
  • 1 King Bed

Deluxe Twin Suite Non smoking

  • Sleeps 3
  • 2 Single Beds

Superior King Room Non smoking

  • Sleeps 2
  • 1 King Bed

Junior King Suite

  • Sleeps 3
  • 1 King Bed

Landmark Suite

  • Sleeps 5
  • 2 King Beds

Presidential Suite

  • Sleeps 3
  • 1 King Bed

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Premier Suite Twin

Bathroom | Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

One Bedroom Premier Suite Twin

  • Sleeps 3
  • 2 Single Beds

Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Mandarin Oriental Al Faisaliah, Riyadh

Luxury hotel connected to a shopping centre in Riyadh with 2 restaurants
This hotel features 2 restaurants, 2 indoor pools and a full-service spa. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request
Mandarin Oriental Al Faisaliah, Riyadh offers 325 air-conditioned accommodations with iPads and DVD players. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Riyadh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 indoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
With your stay at Mandarin Oriental Al Faisaliah, Riyadh, you'll be connected to a shopping centre and close to National Museum of Saudi Arabia. Enjoy features like free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with garden views at La Brasserie, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 indoor pools or soak in the 2 hot tubs
  • Indulge with facials, body scrubs or massages at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 7 minutes by car from National Museum of Saudi Arabia and 8 minutes from Al Batha Market
  • Airport shuttle service available for a fee
Mandarin Oriental Al Faisaliah, Riyadh offers its guests a full-service spa, 2 indoor swimming pools, and 2 hot tubs along with a health club and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A 24-hour business centre, 9 meeting rooms, and limo/town car service are available. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Mandarin Oriental Al Faisaliah, Riyadh. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Riyadh hotel.

The hotel hosts a free manager's reception daily.
La Brasserie – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Reservations are required.
Joud Lounge – This café specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
The Globe – This restaurant specialises in international cuisine and serves dinner and light fare. Reservations are required. Open daily.
24-hour room service is available.

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Ukranian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: SAR 190 for adults and SAR 98 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Joud Lounge
  • La Brasserie
  • The Globe

Things to do

  • 2 hot tubs
  • 2 indoor pools
  • Art gallery
  • Designer stores
  • Full-service spa
  • Health club
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 2 indoor pools
  • Dining table
  • DVD player
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable/satellite channels
  • DVD player
  • IPad

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental Al Faisaliah, Riyadh

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 300.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SAR 1500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 190 for adults and from SAR 98 for children
  • Airport shuttle fee: SAR 460 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: SAR 300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mandarin Oriental Al Faisaliah, Riyadh offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002523

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Faisaliah
Al Faisaliah Hotel
Al Faisaliah Hotel Rosewood Hotel Riyadh
Al Faisaliah Rosewood Hotel
Al Faisaliah Rosewood Riyadh
Faisaliah
Faisaliah Hotel
Hotel Al Faisaliah
Al Faisaliah Hotel Riyadh
Al Faisaliah Riyadh
Al Faisaliah a Rosewood Hotel
Al Faisaliah Hotel A Rosewood Hotel
Al Faisaliah Hotel
Al Faisaliah Hotel Riyadh
Mandarin Oriental Al Faisaliah Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel
Mandarin Oriental Al Faisaliah, Riyadh Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel Riyadh

Mandarin Oriental Al Faisaliah, Riyadh Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 146 reviews
Rating 8 - Good. 31 out of 146 reviews
Rating 6 - Okay. 24 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 8 out of 146 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Very comfortable bed, room felt a bit tired - stained bath & general older condition of facilities. Stayed in the four seasons in Riyadh last week, the rooms were much nicer.
Stayed 1 night in Apr 2025

10/10 Excellent

Naif

Stayed 2 nights in Apr 2025

10/10 Excellent

faisal, PLATTEVILLE

Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Maitha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Samir, New York

Stayed 5 nights in Jan 2025

6/10 Okay

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing….

Hotel feels tired particularly some of the bedrooms and the gym. The WiFi was very poor and the check in staff were unbelievably slow…they created queues from nothing….the a/c was malfunctioning such that the bedroom was freezing no matter what temperature you set the a/c to!
Stayed 3 nights in Nov 2024

10/10 Excellent

Adnan

Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Stayed 1 night in Oct 2024

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

6/10 Okay

Karl

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

CEO

Dated hotel. Spa and gym not updated in recent years
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious hotel with friendly staff and great service
Stayed 1 night in Aug 2024

6/10 Okay

Faisal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management
Stayed 2 nights in Jul 2023

10/10 Excellent

NUHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glad i choose them

overall it's was fabulous ,they were generous enough to fulfill my request:).
Stayed 1 night in Jun 2023

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to enhance the concierge services
Stayed 2 nights in Mar 2023

10/10 Excellent

MASHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect getaway

The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

khaled

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was perfect and the staff was friendly.
Stayed 2 nights in Nov 2021

6/10 Okay

Ziyad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.
Stayed 10 nights in Jun 2021

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed 1 night in Dec 2020

6/10 Okay

Khaledalmulhim, Alkhobar - saudi arabia

Travelled with family
Liked: Cleanliness
Not easy to reached... bad location because of that ... costed me 250 SAR ... as the reception says it’s not his fault neither I But unfortunately that makes me pay 250 sar for late check out . That means it’s not perfect Choice next time
Stayed 1 night in Dec 2020

4/10 Poor

Ahmed

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020