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4.0 out of 5

"Like location &did not like response of staff to problems " More

By a verified traveller on Mon 06 Jan 2020

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
CHF 197* Per night/room 24 May - 25 May

Royal Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at Hilton Riyadh Hotel & Residences, you're connected to a shopping centre and just a quick walk from Granada Business Park. Free WiFi in public areas, free self-parking and 2 indoor pools are available.

  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Indulge with massages, facials or body treatments at eforea
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Granada Mall and 14 minutes from Kingdom Tower
  • Airport shuttle service available for a fee

Hilton Riyadh Hotel & Residences ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Riyadh Hotel & Residences

Family (1)
4 out of 5
Like location &did not like response of staff to problems

Posted by on 6 Jan 2020

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Comment from Hotel Management

7 Apr 2020 by Hilton Riyadh

We would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests.

Property Features

As a guest of Hilton Riyadh Hotel & Residences, you'll find a full-service spa, 2 indoor swimming pools, a health club, and Access to hot tub. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and 11 meeting rooms are available. Event space at this hotel measures 13437 square feet (1248 square metres) and includes conference space. A sauna, spa services, and multilingual staff are also featured at the luxury Hilton Riyadh Hotel & Residences. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Riyadh hotel.

  • 866 guestrooms or units
  • 35 levels
  • 4 dining venues
  • 13437 sq ft of conference space
  • 1248 sq. m of conference space
  • Built in 2017
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • ATM
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Riyadh Hotel & Residences offers 866 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a safe. LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Separate bath and shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ambar – On-site lobby lounge.

Anar – This restaurant specialises in Turkish cuisine. Open daily.

Mayrig – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Lotus – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Teatro – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 indoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

Children aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

Eforea has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 8
  • Minimum age to access spa is 4
  • Thai massage
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Residence Building reception will be used by Apartment residents]. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Hilton Riyadh Hotel & Residences offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The check-in location differs from the property location. To check in, guests will need to go to Residence Building reception will be used by Apartment residents
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 184 for adults and from SAR 92 for children
  • Airport shuttle fee: SAR 225 per vehicle (one-way)
  • Valet parking fee: SAR 50 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Riyadh Hotel
  • Hilton Riyadh
  • Hilton Riyadh & Residences
  • Hilton Riyadh Hotel & Residences Hotel
  • Hilton Riyadh Hotel & Residences Riyadh
  • Hilton Riyadh Hotel & Residences Hotel Riyadh

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hilton Riyadh Hotel & Residences.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.