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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
American cuisine
Exterior
Reception
Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

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1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.4 out of 10
Very good
(48 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,009 reviews
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includes taxes & fees
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About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, conference space and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free shopping centre and local-area shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A shopping centre shuttle are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 14 March 2025 to 1 September 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 479 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 122 out of 1001 reviews
Rating 4 - Poor. 92 out of 1001 reviews
Rating 2 - Terrible. 82 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karin, Sleepy Hollow

Stayed 2 nights in May 2025

10/10 Excellent

Adele

Liked: Staff & service, amenities
Traveled 6 hours up to Rochester for our son’s graduation. Booked this room 8 months prior. 10 minutes to arrival we get a call from the hotel saying they had an issue with the block of rooms on our floor. Not sure what but Jennifer M told us they got us a room in another Marriott hotel a little further away. At first disheartened I was pleasantly surprised that the room was a great alternative. Surprising since it was a graduation weekend for two colleges. So no, I didn’t stay at the Double Tree but Jennifer M deserves to be recognized for her exemplary service. We had a great graduation weekend in Rochester. Double Tree even comped the room. Thanks for saving our weekend for us,
Stayed 1 night in May 2025

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel several times and all of the experiences have been wonderful until this one. The day before ichecked the website as happy to see there was free shuttle service fromthe airport. So i called the hotel to confirm that there was shuttle service and how to access it. After going though the prompts on the phone i went for the operator. The phone rang for over 2 minutes and then i was disconnected. I called again, same thing rang for over 2 minutes and disconnected . I called a 3rd time and went to the resevation prompt. A woman answered, i told her i was flying in tonight and was inquiring about the shuttle. She asked if i wanted to make a reservation since I was arriving tonight. No i have one what about the shuttle. Her reply was i dont think we have one. Now having stayed there several times i know there is a shuttle. I informed the woman that on the Double Tree website it is advertised free shuttle service from the airport. Expedia also advertises shuttle servicen i booked the reservation through Expedia. So the woman agaun said no servuce but she would check. Thiughout the whole experience she was polite and seemed helpful. After being on hold for over 5 minutes she returned to the phone and apologized for having me wait so long. Then she said she checked with her manager and the was not shullte service. She then said something about another shuttle service and would i like to make a reservation and stated she had a phone number for me to call. This
Stayed 2 nights in May 2025

4/10 Poor

Robert

Stayed for one night for university graduation. The hotel itself needs updating. The rooms dingy, bathroom tub sketchy. Had to find someone when checking in. Staff was friendly. Didnt have breakfast so don't know about that. Gave us warm and fresh cookies at check in. Indoor pool looked clean. Folks using it were having a good time. If had to come back would find another hotel.
Stayed 1 night in May 2025

4/10 Poor

Scott

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Very disappointed...

Hotel is under renovation, so I did understand some issues, but some were unacceptable, especially for a Hilton properties. The rooms were ok, however ours was next to a stairwell and exit to the outside and construction workers were slamming the door all day rattling the wall, so make sure you insist on being away from exits/entrances. Here's where it was unacceptable: The hotel had no hot water on 5/11 (mother's day) and we could not even shower. Calling the front desk, I got an answer of " yea, well the place is under renovation - everything in this place sucks right now". This is a Hilton property for God's sake, not the motel 6 - make it right given the price per night. And Hilton - This is a college town - It is dead in June and July or even BEFORE in March! Why the hell would you schedule renovations for the entire month of May when you have the U of R and RIT have commencement as well as mothers day?!? The Gym was closed as well which my wife was looking forward to using. Also, I booked this back in November and was given NO update by the hotel (an e-mail would have been nice) that they were going to be doing renovations. What Hilton should have done is send and e-mail to notify and say something like due to the renovations, we will be giving you $25 off the cost of rooms, or free breakfast (which is not included normally)...Something - anything to compensate. Will not be staying here again.
Stayed 3 nights in May 2025

6/10 Okay

Camilla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
i liked the swim in the beautiful pool and the atrium is beautiful. Everyone works hard and is nice. It was not a relaxing stay because so many things were dysfunctional. I didn't like that in our room the fridge didnt work, the toilet overflowed, the tv was hooked up wrong, and housekeeping didnt restock the coffee/tea or get rid of the used cups, and did the most perfunctory job on making the bed. A broken glass was left in the hallway for the three days of our stay. I think the problems stem from higher up.
Stayed 3 nights in May 2025

6/10 Okay

Leonard

Travelled with family
Liked: Cleanliness, staff & service
Had to wait an hour for second room checkin
Stayed 2 nights in May 2025

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You had to be a linebacker to push open the door entering into a dark room with non-functioning lights where you could not see by the glow of the broken TV. Staff was super polite, but just looked at you and said yeah we’re under renovation when they couldn’t get you a fixed room or even let you into the gym.
Stayed 1 night in May 2025

6/10 Okay

Lindsey

Stayed 4 nights in Apr 2025

8/10 Good

Kati

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the small walk in shower to close to the bathroom floor
Stayed 1 night in May 2025

10/10 Excellent

Dominique, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often and are usually very happy. The bar/restaurant is always great and staff very nice.
Stayed 1 night in May 2025

8/10 Good

Tonya

Stayed 1 night in May 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

When we arrived we had to wait in line to check in, but there was no one at the front desk for 10 minutes. By the time an employee came there was a line of 5 families waiting to check in. The TV in our room did not work. They did send someone to look at it, but it was not fixable. Otherwise the room was clean and comfortable and the hotel was in a great location, lots of places to eat and shopping centers nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Shenneth

Stayed 1 night in May 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Shoutout to Lori from front desk who was very accommodating.
Stayed 1 night in Apr 2025

2/10 Terrible

Ismael

Disliked: Cleanliness, property conditions & facilities
Plumbing issues in shower, back up . Horrible experience. Major inconvenience. No other rooms available. Had to find another hotel. Awful time.
Stayed 3 nights in Apr 2025

6/10 Okay

Bernard

Travelled with family
Liked: Cleanliness
The fridge didn't work. every two hours push a button to keep stuff cold. didn't work. The other room we had the climate control didn't work. Would not change rooms. the door sticks on the bottom.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori, Pawtucket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable The fitness center was well kept Staff was very nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property for the Tattoo expo. Very comfortable room, excellent service!
Stayed 1 night in Apr 2025

4/10 Poor

Jeremy

Disliked: Staff & service, amenities, property conditions & facilities
The TV in the room was broken, the guy came three times and could not fix it. When I spoke to the desk they said there was nothing they could do to make up for it because I booked through a third party.
Stayed 1 night in Apr 2025

10/10 Excellent

Ramone

Stayed 2 nights in Apr 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to airport food options big rooms clean
Stayed 1 night in Apr 2025

4/10 Poor

Sandor

Disliked: Cleanliness, property conditions & facilities
Did not clean or replenish conveniences
Stayed 10 nights in Apr 2025