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Quality Inn Rochester West

Property class: 2.5

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Photo gallery for Quality Inn Rochester West

Property amenity
Property amenity
Fitness facility
Meeting facility
Garden

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1956 Lyell Ave, Rochester, NY, 14606
  • Place, Strong
    ‪11 min drive‬
  • Place, University of Rochester
    ‪12 min drive‬
  • Place, Rochester Institute of Technology
    ‪15 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for 1 King Bed, Nonsmoking, Accessible

Premium bedding, desk, laptop workspace, iron/ironing board

1 King Bed, Nonsmoking, Accessible

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a patterned carpet.

Standard Room, 2 Queen Beds, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Nonsmoking

Premium bedding, desk, laptop workspace, iron/ironing board

1 King Bed, Nonsmoking

  • Sleeps 2

View all photos for 2 Queen Beds, Nonsmoking

Premium bedding, desk, laptop workspace, iron/ironing board

2 Queen Beds, Nonsmoking

  • Sleeps 4

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About this property

Quality Inn Rochester West

A fitness centre, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden and a TV in a common area are on-site. Housekeeping is available on request.
Quality Inn Rochester West offers 86 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Rochester West. During your stay, you're just a quick walk from Erie Canal. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and an ATM
  • On-site recreation includes a gym
  • 7 minutes by car from Strong and 8 minutes from University of Rochester
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available daily. A fitness centre, a vending machine, and a garden are also featured at the business-friendly Quality Inn Rochester West. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quinta Inn Hotel Rochester North
Quinta Inn Rochester North
La Quinta Inn Rochester Hotel Rochester
Quinta Rochester North
Radiance Inn Rochester
Radiance Inn
Radiance Rochester
Radiance Inn Suites
Quality Inn Hotel
Radiance Inn Suites
Quality Inn Rochester
Quality Inn Hotel Rochester

Quality Inn Rochester West Reviews

Reviews

6.4
Rating 10 - Excellent. 196 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 231 out of 1000 reviews
Rating 4 - Poor. 150 out of 1000 reviews
Rating 2 - Terrible. 178 out of 1000 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Debra

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was not very responsive, the TV didn't work and it took 3 calls to get help, ended up changing rooms and the remote didn't work. I checked out after one day as i was allowed back in my house after a fire and still waiting for the 2 day refund. Not great service!!
Stayed 3 nights in Jan 2026

6/10 Okay

zymira

Stayed 2 nights in Jan 2026

6/10 Okay

William

Stayed 1 night in Dec 2025

4/10 Poor

Robert

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The whole hotel reeked of weed masked by terrible heap cologne. Rooms are in disrepair, peeling paint, broken door handles, trash in the hallways. Staff was nice.
Stayed 3 nights in Dec 2025

2/10 Terrible

jie

Liked: Staff & service
Disliked: Cleanliness, amenities
People were fighting in the middle of night for long period of time.
Stayed 2 nights in Nov 2025

10/10 Excellent

Viridiana

Stayed 1 night in Dec 2025

10/10 Excellent

Praveen Kumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes, we liked the hotel, this is second time coming to this town. The staff is also great.
Stayed 1 night in Dec 2025

10/10 Excellent

jeffrey

Stayed 2 nights in Dec 2025

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too noisy. And the hallways and elevator smell quite bad. I honestly don't recommend staying at this hotel. The room was okay for the price, but it's too noisy and you can't sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

joselin

Stayed 1 night in Dec 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 2 nights in Dec 2025

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service
The place was nice and clean but it felt very dark because of the color choices. Also the lighting was like an industrial LED bright white instead of a softer more natural light. When in the bathroom, it was like being in a closet doing your makeup. I think using a different fixture or bulb would fix it. Next time they paint, use a lighter color. Breakfast was good, it just seemed the didn't put out enough of the egg sandwiches or yogurts for the number of customers. Once they were gone, they didn't restock for more people coming to breakfast. I have no major complaints, it was a pleasant enough stay for the night. My comments are just some improvements that would go a long way.
Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Disliked: Cleanliness
Loved it
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan Benjamin Rivera

Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

6/10 Okay

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt visit the pool. There was a strong scent in the hallways.
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa, Millinocket

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2025

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet. Clean room. Good for a small family stay
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Stayed 1 night in Nov 2025

10/10 Excellent

Merwin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clran room. Friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Noel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

8/10 Good

Diane

Stayed 1 night in Nov 2025

2/10 Terrible

Tracy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good about this hotel, the hallways and room had an stench odor. Floors in room dirty missing light blubs. Staff was pleasant! Breakfast will make you want to diet. I will never use expedia again.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Stayed 1 night in Nov 2025