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Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
In-room safe, blackout curtains, free cots/infant beds, free WiFi
Laundry room
Exterior
Electric vehicle-charging station

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Place, Rochester Institute of Technology
    ‪7 min drive‬
  • Place, University of Rochester
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn Rochester - Henrietta

Hotel with free parking, near Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and a front desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with a safe and free toiletries. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Red Roof Inn Rochester - Henrietta. During your stay, you'll be close to Veterans Memorial Park. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • Just a 3-minute drive from Marketplace Mall and a few minutes from Veterans Memorial Park
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn Rochester - Henrietta, you'll find a vending machine, coffee/tea in common area, and laundry facilities. WiFi is free in public spaces. Red Roof Inn Rochester - Henrietta also features express check-in, express check-out, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Henrietta hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 4 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester Hotel
Red Roof Inn Rochester Hotel Henrietta
Rochester Red Roof Inn
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Rochester Henrietta Motel
Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.4
Rating 10 - Excellent. 204 out of 1012 reviews
Rating 8 - Good. 119 out of 1012 reviews
Rating 6 - Okay. 167 out of 1012 reviews
Rating 4 - Poor. 192 out of 1012 reviews
Rating 2 - Terrible. 330 out of 1012 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Good room, clean but
Stayed 4 nights in Jul 2025

6/10 Okay

Belinda

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Belinda

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Linn

Stayed 1 night in Jul 2025

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was dirty and smelled funky. I couldn't place the smell but there were stains on the bedspread, something splattered up two of the walls, a dirty (mold?) shower curtain, a dirty window shade, and while the towels had been cleaned there was a bunch of hair and other debris stuck in the towel fibers. At least the bed was comfortable, the AC worked and the staff was friendly.
Stayed 1 night in Jul 2025

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Two angry and yelling customers about room conditions. Room I got looked ok but, water was coming up from the bathroom floor, bed sheets were stained and a bug was in a dresser drawer. Room smelled of musty dampness and cigarettes. Looks like people live here and are schetchy. After inspecting the room, wife and I said no so we drove the ten hours home. When informing the person at the desk, another guest was showing nasty pics of the room. Booked rhrough expiedia so no refund. If you like nasty people and rooms, this is the place for you.
Stayed 1 night in Jul 2025

2/10 Terrible

Christopher

Room reeked of smoke even though it was supposedly non-smoking.
Stayed 1 night in Jul 2025

10/10 Excellent

DORSHELL

Stayed 1 night in Jul 2025

2/10 Terrible

Bhuwan

Travelled with family
Disliked: Amenities
Extremely dirty room. Dust and insects. Very dirty bedsheets and duvet. Blood stains on duvet cover. My horrible experience ever for the first time.
Stayed 1 night in Jul 2025

2/10 Terrible

Vikramjeet

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Its not a safe place to stay. The washroom had dead bugs. Mattress got brown stains on it. Housefly in the room. Everything was chargeable. Which was so annoying!
Stayed 1 night in Jul 2025

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It better be the cheapest in the area because we thought $79 for the night let's go... We almost just left and went somewhere else but it was 11pm. There was blood stains and regular stains on all the blankets and floor. Garbage under the bed and a left dirty sock in the bathroom. Never again sorry.
Stayed 1 night in Jul 2025

6/10 Okay

James

Dirty, cigarette butts
Stayed 1 night in Jun 2025

10/10 Excellent

DORSHELL

Stayed 1 night in Jun 2025

10/10 Excellent

Héctor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awsom Stay

It was a verry good stay, we all got along and all my need was taking care of. I really enjoy the place.
Stayed 1 night in Jun 2025

2/10 Terrible

Diane

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Pay the extra money and stay somewhere else
Stayed 1 night in Jun 2025

8/10 Good

Prakash J

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked quite, walkable, safe, good guest service. I didn't like because heating wasn't working second day of my stay.
Stayed 2 nights in May 2025

4/10 Poor

Jessica

Stayed 1 night in Jun 2025

10/10 Excellent

Buba

Stayed 1 night in May 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine for the price

Decently clean, no sign of bugs. Pleasantly surprised I heard no noise from neighboring rooms, though there is no escaping big trucks going by. There was a lot of light leak, which disturbed my sleep but others might be okay with. I need blackout conditions and no LEDs (microwave). Given the price and that all I needed was a place to sleep off some alcohol - not a romantic getaway - it was fine.
Stayed 1 night in Jun 2025

6/10 Okay

Eli

Yellow stains on the comfiter,dirty bath matt, broken side table, outlet behind the broken side table looked like it was disintigrating/turning to dust slowly, and the tv wouldnt stay on for longer than two minits without sputtering out into a grey screen of nothing. But the front desk person seemed nice, and it was off the highway so i dont know what i was expecting for 247.20 for three days, it was cheap and a place to stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachel

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hands down the worst hotel experience I've ever had. I've stayed in dozens of hotels in my lifetime and I have never experienced a place as bad as this one. The room stinks and the customer service is horrible. When my fiance went to the front desk to ask for a plunger because our room came with a clogged toilet, we were not offered a plunger, or a room change. The girl he spoke to literally said she "didn't f$+@(ing care" about the toilet being clogged.
Stayed 1 night in May 2025

6/10 Okay

kali

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
i have seen and killed bed bugs in two of the rooms i have stayed in so far.
Stayed 1 night in Jun 2025

6/10 Okay

Zebrell

Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
A
Stayed 1 night in Jun 2025