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Spark by Hilton Rochester University Area

3.0 star property

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Photo gallery for Spark by Hilton Rochester University Area

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Free daily continental breakfast
Reception
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
797 E. Henrietta Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪1 min walk‬
  • Place, Tim Hortons Iceplex
    ‪16 min walk‬
  • Place, Strong Memorial Hospital
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 55-inch plasma TV with cable channels, TV, Netflix

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

55-inch plasma TV with cable channels, TV, Netflix

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Spark by Hilton Rochester University Area

Along with a fitness centre, this smoke-free hotel has coffee/tea in a common area and laundry facilities. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour front desk, a computer station and a library are on-site. Housekeeping is available on request.
Spark by Hilton Rochester University Area offers 89 air-conditioned accommodations with a hairdryer and an iron/ironing board. 55-inch plasma televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Spark by Hilton Rochester University Area. During your stay, you're just a quick walk from Monroe Community College. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a computer, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Just a 5-minute drive from University of Rochester and 8 minutes from Strong
  • Pets welcome for a fee
Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, a library, and a vending machine are also featured at the business-friendly Spark by Hilton Rochester University Area. Free self parking is available.

This 3-star Rochester hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch plasma TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 12:30 PM and 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Indoor pool
The following facilities are closed on Monday and Tuesday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75 per stay
  • Weight limit: 60 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee: USD 50 for check-in between 12:30 PM and 3:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Country Carlson Rochester-Brighton
Country Inn Carlson Rochester-Brighton
Country Inn And Suites Rochester Brighton
Country Inn Radisson Rochester-University Area NY
Country Inn Radisson
Country Radisson Rochester-University Area NY
Country Radisson
Country Inn Suites by Radisson Rochester University Area NY
Country Inn Suites Rochester Airport University Area
Country Inn Suites By Carlson Rochester Brighton
Rochester Inn Suites
Spark by Hilton Rochester University Area Hotel
Spark by Hilton Rochester University Area Rochester
Spark by Hilton Rochester University Area Hotel Rochester
Country Inn Suites by Radisson Rochester University Area NY

Spark by Hilton Rochester University Area Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1005 reviews
Rating 8 - Good. 243 out of 1005 reviews
Rating 6 - Okay. 134 out of 1005 reviews
Rating 4 - Poor. 92 out of 1005 reviews
Rating 2 - Terrible. 84 out of 1005 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Barbara

Stayed 2 nights in Nov 2025

10/10 Excellent

Denise Lee

Stayed 1 night in Dec 2025

6/10 Okay

Franc

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
my reversation was cancel and i had to rebook when i got there i recieve no notification from hotel.com
Stayed 2 nights in Nov 2025

8/10 Good

Diandra

Liked: Property conditions & facilities
The Place Was Clean And Smells Good
Stayed 1 night in Nov 2025

10/10 Excellent

Le

Liked: Cleanliness, amenities, property conditions & facilities
nice room
Stayed 1 night in Nov 2025

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Resson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2025

4/10 Poor

Maria

Stayed 2 nights in Nov 2025

10/10 Excellent

Munwar, Richardson

Stayed 3 nights in Aug 2025

4/10 Poor

Gloria

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room and smelly. Shower had mold, towels were yellow and bed smelled and pillows/linens looked used. At breakfast the containers for the cream cheese were nearly empty (as were others) and they was yellow/dirty on the bottom. I looked and others were white. So gross. Would NOT recommend. I thought the Hilton brand would guarantee a minimum standard, but I was mistaken. Very disappointed.
Stayed 1 night in Nov 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Minimal selection, coffee/tea in lobby instead of in breakfast area. Room was clean, but Spartan.
Stayed 2 nights in Nov 2025

2/10 Terrible

Justina

Business traveller
Disliked: Cleanliness, staff & service, amenities
Our room was full of black mold and we were not offered compensation yet just $25. We are going to call the health department. I was not feeling well and very nauseous. We showed the staff photos. Not sure what will happen. I picked a hilton property bc they are suppose to be the best of the best. The mold was just one issue that we found in the room. We have many photos and Video. We are very dissatisfied.
Stayed 1 night in Nov 2025

4/10 Poor

Shelley

Travelled with group
Liked: Cleanliness, property conditions & facilities
Could not get the hotel Wi-Fi to work nor the TV. Front desk wasn't much help with it. I have worked in Information Technology for over 25 years so I'm familiar with how to set these things up. Not happy!
Stayed 1 night in Nov 2025

8/10 Good

barry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean room & friendly staff
Stayed 1 night in Sep 2025

6/10 Okay

Ram

Travelled with family
Plenty of parking and quite place
Stayed 2 nights in Oct 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is not clearly marked. Us and 5 other guests were towed! Not a great way to start the day… The staff didn’t seem to care or advocate for us, costing us all a lot of money and inconvienence. Clearly there is a relationship with the hotel staff and the towing company. Do not stay here!
Stayed 2 nights in Oct 2025

6/10 Okay

Jeanette

Liked: Cleanliness, amenities
The front desk is too busy. Need more staff!
Stayed 1 night in Oct 2025

4/10 Poor

Tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel renamed as Spark! Sink would not drain, cigarette burns on tub. Staff needs to be trained better in customer service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The area around hotel was safe wih ample parking
Stayed 1 night in Oct 2025

6/10 Okay

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was barely passable except: outlet far away from sink mirror did not work. Only one light switch. Lamp on the desk inoperable. Tile broken on shower floor. Shower gel pump bottle empty. No shower curtain so bathroom floor got completely flooded. I know only clean every other day but the housekeeper said she would empty the trash and never did. Should get one free bottle of water, how cheap. The blanket was dingy .
Stayed 2 nights in Oct 2025

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time we stayed at a Spark. The staff was super friendly. The hotel was very clean and convenient to college campus in the area. This hotel is also dog friendly.
Stayed 3 nights in Oct 2025

2/10 Terrible

Oleh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude front desk attendant. Would not let check in our booking, apparently no rooms were available which is not our fault, booked through expedia. Will not issue a refund. Very unethical!
Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Stayed 1 night in Oct 2025

10/10 Excellent

Sharon

Solo traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager was very helpful, courteous and available. The continental breakfast was very good.
Stayed 2 nights in Sep 2025

6/10 Okay

Mayra

Travelled with family
Liked: Amenities
It was just ok. Staff is very nice, it’s convenient, and quiet. The hallways and rooms could use a little more clean. Our sheets had a few old brown stains.
Stayed 1 night in Oct 2025