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The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

4.0 star property

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Photo gallery for The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Rooftop terrace
Reception
Exterior
Breakfast, lunch, dinner served; American cuisine
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
550 East Ave, Rochester, NY, 14607
  • Place, Rochester Museum and Science Center
    ‪2 min walk‬
  • Place, Park Avenue
    ‪5 min walk‬
  • Place, Strong
    ‪15 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

Two Room Queen Suite with SofaBed

  • Sleeps 4

Two Room King Suite with SofaBed

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, Multiple Beds, Balcony

  • 37 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living area | 42-inch LCD TV with cable channels, TV, MP3 dock

Deluxe Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

Mobility/Hearing Accessible Two Room King Suite with Roll in Shower

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Suite with Roll in Shower

  • Sleeps 4

Mobility/Hearing Accessible Queen Room with 3X3 Shower

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

1 King Deluxe 2 Room Suite-9th Floor-City Vw

  • Sleeps 4

Two Room Two Queen Suite with SofaBed

  • Sleeps 6

Two Queen Room

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Suite with 3X3 Shower

  • Sleeps 6

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About this property

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Art Deco hotel with full-service spa and 24-hour fitness centre
A full-service spa, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments. The spa is open daily.
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Rochester Museum and Science Center. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at CHAR Steak and Lounge, a steakhouse that serves American cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with massages, body treatments or facials at Ape + Canary Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Strong and 6 minutes from University of Rochester
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 6100 square feet (567 square metres) and includes conference space. A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton. Self parking is free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
CHAR Steak and Lounge – This steakhouse specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Hatties Sushi & Cocktails – On-site sushi bar. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 5 to 40 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHAR Steak and Lounge
  • Hatties Sushi & Cocktails

Things to do

  • 24-hour gym
  • Full-service spa
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,100 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester
The Strathallan Rochester Hotel Spa DoubleTree by Hilton
The Strathallan Rochester Hotel Spa A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 924 reviews
Rating 8 - Good. 209 out of 924 reviews
Rating 6 - Okay. 93 out of 924 reviews
Rating 4 - Poor. 42 out of 924 reviews
Rating 2 - Terrible. 21 out of 924 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect.

Friendly welcoming staff, clean and spacious room, comfortable bed and perfect pillow.
Sunrise from our balcony, 4th floor room.
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Room didn’t feel clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Sara

Stayed 3 nights in Sep 2025

10/10 Excellent

Andrea

Stayed 1 night in Oct 2025

10/10 Excellent

Louis

Liked: Amenities
Nice we had a balcony by you could actually use.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Todd, Orchard Park

Liked: Cleanliness, amenities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We were visiting our son who lives near by. Its very conveniently located with many restaurants within walking distance. The staff was great.
Stayed 4 nights in Sep 2025

4/10 Poor

Edward

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Get it together

Old and tired to describe the carpeting, elevators, etc. is an understatement. Had to travel 9 hours the day I checked out without a shower because there was no water. It wasn’t a municipal issue. That should never happen. With the amount I paid for my room, I’d think there could be a more robust maintenance program.
Stayed 4 nights in Sep 2025

8/10 Good

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. But Expedia dropped the ball. They did not share the change in the date for my arrival.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Stayed 1 night in Sep 2025

10/10 Excellent

Mary

Stayed 2 nights in Sep 2025

6/10 Okay

Nina

Stayed 4 nights in Jul 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for six days and felt that the room was dated in the kitchen needed to be updated
Stayed 6 nights in Aug 2025

10/10 Excellent

Kimberly Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2025

6/10 Okay

Brienne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Although major updates are needed, such as new carpet, balcony doors, and the pull-out sofa, some of the staff were very kind. Which made for a desirable stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hugo

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Zebrick

Stayed 1 night in Aug 2025

4/10 Poor

Vehbi

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room is absolutely disgusting! There are stains all over the walls, ceiling and furniture. The couch is disgusting, there’s stains on the couch. The computer chair in the room looks like you picked it out of the trash and placed it in our room, it’s full of stains and it’s ripped. The wallpaper in the bedroom is peeling off the wall, there’s dirty finger prints on the ceiling. All the furniture is full of stains. I chose this venue for a special occasion and we came here after our wedding for our first stay as husband and wife. My wife walked in her dress, i still had my tux on… your staff was not welcoming and didn’t even say congratulations! To them We were just a regular guest checking in… i am highly disappointed in your staff, and the lack of quality control for the rooms. Your hotel took our special night from us, the most special night of our life that we will never get back! I paid almost $300 to stay in a run down furniture room full of stains on the walls and ceiling. I will be sure To never book a hotel room at the Strathallen Hotel again and share my negative experience with my family and friends to prevent them from disappointment, very disappointing for your brand.
Stayed 1 night in Aug 2025

10/10 Excellent

Angie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Would love complimentary breakfast. Wonderful staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

Alan

Stayed 2 nights in Aug 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Fawad, Newmarket

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Strathallan Hotel and had a great experience overall. The room was clean and comfortable, and the staff were friendly and welcoming. The breakfast was with a buffet offering and the added flexibility of ordering from a menu.
Stayed 2 nights in Aug 2025