2/10 Terrible
Jonathan
24 Sept 2025
Disliked: Staff & service
2 nights booked
0 minutes stayed
Refund offered = €20
We reserved two nights, but were never able to access the room. The contact-less check-in process was difficult and didn't work.
After several attempts with the main building door and the iron gate inside the building, we were finally able to get past automated lock #1. With our luggage in tow, we climbed the four flights to the apartment door (there is a small elevator available), however, every time we tried to open the apartment door (automated lock #2), the electronic lock said it was offline and to contact the host.
We tried calling the numbers listed with Hotels.com, but they would not connect. We tried every option in the app but the links didn't work. Because the internet inside the building is awful, it made troubleshooting the problem difficult.
After nearly half an hour of trying to reach someone, we gave up and booked another hotel. Later, we reached out to the Youroom Coppelle host via email and requested a refund.
Their response was to blame us, saying it was our fault their phone number wouldn't connect and the lock was not offline. They would not refund the room, but stated it was still available if we wanted to complete our reservation. When we went back the following day to record a video of the lock error, they had completely shut off our access.
While technology can fail, their response was unacceptable. In our experience, if you want reliable access to your room, this isn't the place to stay.
Jonathan
Stayed 2 nights in Sep 2025
