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AWA Hotel

4.0 star property

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Photo gallery for AWA Hotel

Premium bedding, down duvets, in-room safe, individually decorated
Exterior
Billiards
Restaurant
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

View in a map
2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015
  • Place, Skyline Rotorua
    ‪5 min walk‬
  • Place, Mitai Maori Village
    ‪10 min walk‬
  • Place, Polynesian Spa
    ‪6 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪16 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double Room

8.2 out of 10
Very good
(11 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Triple Room

Grand Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Grand Triple Room

7.4 out of 10
Good
(6 reviews)
  • 31 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

8.0 out of 10
Very good
(11 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room

  • 37 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Triple Room

  • 33 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Bed

View all photos for Luxury Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple Room

  • 33 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Single Sofa Bed

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

View all photos for Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Deluxe Double (1 Double Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double (1 Double Bed)

  • Sleeps 2

View all photos for Deluxe Twin (2 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin (2 Double Beds)

  • Sleeps 4

View all photos for Deluxe Twin Skyline View (2 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Skyline View (2 Double Beds)

  • Sleeps 4

View all photos for Grand Triple (3 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Grand Triple (3 Double Beds)

  • Sleeps 6

View all photos for Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

  • Sleeps 4

View all photos for Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

  • Sleeps 7

View all photos for Deluxe Triple Room (2 Double Beds + 1 Single Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Triple Room (2 Double Beds + 1 Single Bed)

  • Sleeps 5

View all photos for Twin Room (1 Double Bed + 1 Single Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room (1 Double Bed + 1 Single Bed)

  • Sleeps 3

View all photos for Triple Room (1 Double Bed + 2 Single Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room (1 Double Bed + 2 Single Beds)

  • Sleeps 4

View all photos for Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

  • Sleeps 7

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About this property

AWA Hotel

Hot springs hotel connected to a shopping centre in Rotorua with free parking
A restaurant, a bar/lounge and a coffee shop/cafe are available at this hotel. Self parking is free. Additionally, laundry facilities, express check-in and express check-out are on-site. Housekeeping is available once per stay.
AWA Hotel offers 78 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at AWA Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Skyline Rotorua. Free self-parking, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities and a lift
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Skyline Rotorua and Mitai Maori Village
Some rates at AWA Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. AWA Hotel also features a garden, laundry facilities, and express check-in. Self parking is free.

Smoking is allowed in designated areas at this 4-star Rotorua hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:00 AM.
AWA Hotel has a restaurant on site.

All-inclusive details

All-inclusive room rates at AWA Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 23 for adults and NZD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Designer stores

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Fixed shower seat
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Sign language-capable staff
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • First-run films
  • Pay films
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cots (infant beds) are available for NZD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 23 for adults and from NZD 20 for children
  • Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: NZD 50.0 per day
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 2:00 AM.
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel
AWA Hotel Rotorua
AWA Hotel Hotel Rotorua

Reviews

AWA Hotel Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 113 out of 275 reviews
Rating 8 - Good. 80 out of 275 reviews
Rating 6 - Okay. 44 out of 275 reviews
Rating 4 - Poor. 21 out of 275 reviews
Rating 2 - Terrible. 17 out of 275 reviews

Reviews

2/10 Terrible

dhruvil

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property was not good and clean staff was too rude only good thing was parking no hot water no hot air in room
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unfriendly and dirty

We booked two rooms and upon check-in were given rooms on different floors after being told they had no other rooms available. Staff was unhelpful and didn’t say much and not very responsive to questions. In our room the linen was really dirty and the beds were not made up. The linen had several yellow stains on 2 out of 3 of the beds and the bed sheets were not tucked in, it looked like the linen had not been changed. When I spoke to the reception they offered no apologies and begrudgingly just gave me a new room key. The new room was on the same floor as the other room in our booking, yet they choose to seperate our two rooms when checking in. The reception didn’t sound surprise when I complained about the beds not being made up and dirty.
Stayed 1 night in Jul 2025

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property because it’s close to Rotorua different activities like Skyline not only that but it’s close to all the shops and aslo the hotel was so amazing 😍 if we come again we will come back to AWA hotel cause it’s really good
Stayed 3 nights in Jul 2025

2/10 Terrible

Godofredo Jr

the food and stuff are not good
Stayed 4 nights in Jun 2025

8/10 Good

BO YONG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable price, nice & clean
Stayed 2 nights in Jul 2025

10/10 Excellent

Cam

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property for the price. Reception desk was closed at times so we couldnt check in early. Breakfast was great. Room was comfy.
Stayed 1 night in Jun 2025

10/10 Excellent

vincent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean room and bathroom, although there was an issue with the heating as it took some time to heat the room and has to set into max but overall a very good place to stay at Rotorua. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance to Rotorua very good value for money.from north great unit clean and large comfortable bed fridge and kettle bench/bar to eat. Welcoming staff. Great local takeaway 5 minutes walk. Parking easy and safe.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Amit

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Room was very very good but with no microwave for babys milk warm
Stayed 1 night in Jun 2025

8/10 Good

P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, good unit. Would definitely stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natesha

Travelled with family and small children
Staff amazing beds comfortable great with me my husband and 4 kids breakfast was beautiful
Stayed 1 night in Jun 2025

6/10 Okay

sarah

Liked: Cleanliness
I wouldnt stay again. Water pressure and warmth was minimal. I could hear ppl arguing with each other thru the drains The walls were paper thin, yes a rugby team was there but they wernt overally noisy but the poor insulation made everything so loud The beds were clean. However i requested a bed make as i was there 3 days and not once did they do it
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms weren’t available at time of arrival, but they gave us alternative room which was okay, but two double beds weren’t suitable for 3 adults.
Stayed 1 night in May 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
4 Star I wanted food but nah they didn't have what I wanted so told me to go walk 300m to get a meal Accommodation is awesome the lady at reception was very accomodating and hospitable so overall it was good
Stayed 1 night in May 2025

10/10 Excellent

Chiu Kei

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing shower, large rooms.
Stayed 1 night in May 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

I’ve stayed here before and it’s super clean, nice and modern. Very good bang for your buck. Will stay again!
Stayed 2 nights in Mar 2025

8/10 Good

Morris

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Paepae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay was great
Stayed 1 night in Apr 2025

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, amenities
Road noise was a nuisance, fan or A/C was not very affective. Rooms were neat and clean. Shower was large, which is amazing. Staff accent was an issue and lack of communication. Had to rephrase questions.
Stayed 1 night in Apr 2025

4/10 Poor

Anand

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came in as a family with a 7 month old child. Upon checking in at 7 pm, we were informed the room is not ready and that it maybe ready by 9 pm at the earliest.
Stayed 1 night in Apr 2025

10/10 Excellent

Khriz Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!
Stayed 2 nights in Jan 2025