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Hideaway of Rotorua

4.0 star property

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Photo gallery for Hideaway of Rotorua

Stroll through a serene garden surrounded by lush greenery and a unique sculpture.
Experience the serene atmosphere of our hotel, surrounded by lush greenery and a beautiful star-shaped feature.
Enjoy a homey atmosphere with a kitchen, dining area, and comfortable seating.
Relax in this inviting room with a neatly made bed, wicker basket, and bedside lamps.
Children can play on the slide and swing set within the fenced playground area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Room service
  • Air conditioning
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
436 Ngongotaha Road, Rotorua, 3015
  • Mitai Maori Village
    ‪18 min walk‬
  • Rainbow Springs Kiwi Wildlife Park
    ‪20 min walk‬
  • Skyline Rotorua
    ‪2 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪18 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area | 32-inch plasma TV with digital channels, TV

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • 65 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, individually furnished, soundproofing

Family Room

9.8 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe King Studio

Premium bedding, in-room safe, individually furnished, soundproofing

Deluxe King Studio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Large 2 Bedrooms Apartment

Large 2 Bedrooms Apartment | Premium bedding, in-room safe, individually furnished, soundproofing

Large 2 Bedrooms Apartment

9.4 out of 10
Exceptional
(3 reviews)
  • 75 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Deluxe Family Room with Spa Bath

Deluxe Family Room with Spa Bath | Living area | 32-inch plasma TV with digital channels, TV

Deluxe Family Room with Spa Bath

9.0 out of 10
Wonderful
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Classic Apartment, 2 Bedrooms

Classic Apartment, 2 Bedrooms | Premium bedding, in-room safe, individually furnished, soundproofing

Classic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 78.0 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Studio

Standard Studio | Premium bedding, in-room safe, individually furnished, soundproofing

Standard Studio

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard 1 Bedroom Apartment

Standard 1 Bedroom Apartment | Living area | 32-inch plasma TV with digital channels, TV

Standard 1 Bedroom Apartment

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Hideaway of Rotorua

Motel with free parking, near Skyline Rotorua
Along with dry cleaning, this smoke-free motel has laundry facilities and a library. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and tour/ticket assistance.
Hideaway of Rotorua offers 14 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. Fridges and microwaves are provided.

Guests can surf the web using complimentary wireless Internet access. 32-inch plasma televisions come with digital channels. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hideaway of Rotorua. During your stay, you'll be within walking distance of Skyline Rotorua. Enjoy features like free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free WiFi
  • Free self-parking and extended parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Just a 2-minute drive from Skyline Rotorua and 8 minutes from Polynesian Spa
  • Pets welcome for a fee
As a guest of Hideaway of Rotorua, you'll find a library, a terrace, and barbecue grills. Public spaces have free WiFi and wired Internet. Hideaway of Rotorua also features tour/ticket assistance, a garden, and a picnic area. Self parking is free.

This 4-star Rotorua motel is smoke free.

Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • RV/bus/lorry parking on site

Things to do

  • Library
  • Playground

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Room service
  • Toaster

More

  • Air conditioning
  • Individual furnishings
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 15
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: NZD 30 per accommodation, per stay
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for NZD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: NZD 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: NZD 15 (subject to availability)
  • Crib (infant bed) fee: NZD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

436 Rotorua Hideaway
436 Rotorua Hideaway Lodge
Rotorua Hideaway
Rotorua Hideaway Lodge
Hideaway of Rotorua Motel
Hideaway of Rotorua Rotorua
Hideaway of Rotorua Motel Rotorua

Hideaway of Rotorua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 254 reviews
Rating 8 - Good. 97 out of 254 reviews
Rating 6 - Okay. 12 out of 254 reviews
Rating 4 - Poor. 2 out of 254 reviews
Rating 2 - Terrible. 4 out of 254 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 1 night in Mar 2025

2/10 Terrible

Winnie

Travelled with family
Disliked: Staff & service

Terrible, dishonest, management

Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.
Stayed 5 nights in Mar 2025

10/10 Excellent

miguel angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind. All facilities clean.
Stayed 2 nights in Mar 2025

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Stayed 4 nights in Mar 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Bettina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fulbert, Nipomo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
Stayed 1 night in Feb 2025

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed clean tidy and quiet
Stayed 3 nights in Feb 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
Stayed 6 nights in Jan 2025

8/10 Good

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
Stayed 2 nights in Jan 2025

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place! Loved petting the farm animals on the property with Alpacas and Sheep. They have an onsite laundry and a fully equipped kitchen as well.
Stayed 1 night in Dec 2024

8/10 Good

MICHAEL

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
Stayed 2 nights in Dec 2024

8/10 Good

NITIN

Liked: Cleanliness, staff & service, property conditions & facilities
Pros : Nice place to stay and cover Rotorua. Cons : old and need upgrade to building
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Stayed 1 night in Dec 2024

6/10 Okay

BERT

Liked: Cleanliness, property conditions & facilities
Easy to find. Easy to access.
Stayed 1 night in Nov 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely modern apartments, responsive helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 4 nights and found it to be a great base to travel to various sites in the area.
Stayed 4 nights in Nov 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Nov 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious 2 bedroom unit, very comfy beds. Only downside was there was no milk given for the tea & coffee & the guest laundry was hard to access due to housekeeping using it. Playground for kids was good & they have alpacas right out the front.
Stayed 5 nights in Nov 2024

10/10 Excellent

Selena

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 2 nights in Nov 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024