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3.6 out of 5
Good!
See all 5 ebookers Reviews

"Room ok. No air conditioning would've been an issue if the weather had been much hotter. Quiet area & good car park. Nobody serving in the bar at 7p ... " More

By a verified traveller on Thu 06 Sep 2018

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Traditional Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CHF 97* Per night/room 31 May - 1 Jun

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

La Bertelière, The Originals Relais Rouen ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for La Bertelière, The Originals Relais Rouen

Everyone (4)
3 out of 5
Room ok. No air conditioning would've been an issue if the weather had been much hotter. Quiet area & good car park. Nobody serving in the bar at 7pm, despite waiting several minutes, so I had to ask at reception (even had to wait until someone arrived there), though the mojito was good when I finally received it & the canapés were a nice touch. Again a wait for any staff when I arrived at the restaurant, then a refusal to let me sit outside, despite the nice weather, resulting in the restaurant being very stuffy. The waiter did sit me at a decent table near the door, but then I was moved after I had already sat down because I was by myself! The decision was taken by a manager & the waiter was so embarrassed he then allowed me to sit outside. I've eaten in many places by myself and I can't remember the last time I was made to feel so unwelcome. I decided to treat myself to the €49 menu. The food was a bit disappointing & not worth the money (the scallops in the ceviche were gritty) - the last time I spent that much on dinner, it was in a 5* hotel in London and the food far better. However, because I was hungry & tired after a long drive that day, I ate it without bothering to complain. Breakfast entailed another wait for staff & even for a plate! Bacon thin, only frankfurter sausages, generally poor selection, with hot drinks only from a machine. Rack rate was €168 + €19 for breakfast. If I'd paid this, I'd have complained. At the £75 all in I paid, it was ok.

Posted by , from Milton Keynes on 6 Sep 2018

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Comment from Hotel Management

6 Sep 2018 by frederic

Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

4 out of 5
OK hotel but a bit dated. No Room ac and very hot summer. Great restaurant and breakfast. Good value.

Posted by , from UK on 8 Aug 2018

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Comment from Hotel Management

8 Aug 2018 by Reception

Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

4 out of 5

Comfortable stop off between Dordogne and Calais.

Restaurant meal was delicious and good value set menu at 29 Euro. Slept well in a clean and comfortable bed, breakfast buffet vast with an excellent selection. Will use again!

Posted by , from UK on 21 Apr 2017

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4 out of 5

Posted by on 12 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Réception

Dear client, We thank you for your positive comments and recommendations that are always a plus for our future customers and very pleasant for us. Have a nice day. Regards

3 out of 5
Emplacement calme, literie confortable et personnel aussi accueillant qu'arrangeant. Équipements d'un certain âge, mais bien entretenus. Buffet de petit-déjeuner copieux, mais assez moyen. Quelques toiles d'araignée au plafond dans les chambres.

Posted by on 22 Jan 2018

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Comment from Hotel Management

26 Jan 2018 by Frédéric

Cher client, Au nom de toute l'équipe nous vous adressons nos remerciements pour votre commentaire. En espérant avoir le plaisir de vous accueillir de nouveau lors de votre prochain passage dans notre belle région. Excellente Journée La Réception

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.