The location of the house was very nice, but it had a serious mouse infestation problem, especially inside the kitchen drawers and cabinets.The drawer with the forks and knives had mice droppings. The cabinet with the cutting boards too, and so were several others.We used those utensils before noticing the problem. When we realized the problem was serious, the owner told us she would refund our money if we found another place.When we found another place, we only received a partial refund.VRBO was fantastic, and with just one call and excellent customer service, this problem was resolved