Not what I booked through Expedia and paid for. No apologies from hotel only blaming Expedia, no refund, no service, only excuses and outright lies. Room with a view and balcony that I booked ended up being a room with no balcony, that looked out on a power plant. Manager never at desk, common to wait 20 to 30 minutes if you go to desk. Other staff look for him but can't find him. When we tried to get things straightened out we were told that he didn't need this, he was having a bad day. Wrong thing to say to people who had travelled for 8 hours to attend a celebration of life for a dearly beloved family member, had booked and paid for a specific type of room in advance - that we clearly did not receive (but were charged the same rate anyways, with no apologies - only excuses - in fact, we were told that it was Expedia's fault as the type of room we had booked with a patio, were all booked up for months in advance so shouldn't have been a choice on their site, etc..) Horrible, overwhelmingly bad experience!
