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Best Western Plus Palo Alto Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Pillow-top beds, desk, laptop workspace, iron/ironing board
Indoor pool
Meeting facility
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
12507 SW Loop 410, San Antonio, TX, 78224
  • Place, Baptist University of the Americas
    ‪3 min drive‬
  • Place, San Antonio River
    ‪6 min drive‬
  • Place, Lackland Air Force Base
    ‪8 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪23 min drive‬

Room options

King Suite

  • Sleeps 2

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(27 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Suite with Kitchenette

  • Sleeps 2

Two Queen Suite with Kitchenette

  • Sleeps 4

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower and Kitchenette

  • Sleeps 2

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Presidential, Full Kitchen, Living Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

King Suite with Whirlpool

  • Sleeps 2

King Large Room

  • Sleeps 2

Two Queen Suite

  • Sleeps 6

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Exterior
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  • Hot tub
  • Breakfast included
  • Pet-friendly
4.7 out of 5, Exceptional, 4,579 reviews
The price is CHF 126
includes taxes & fees
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About this property

Best Western Plus Palo Alto Inn & Suites

An indoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and concierge services are on-site.
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
The free breakfast at Best Western Plus Palo Alto Inn & Suites gets good marks from our customers. During your stay, you'll be close to Baptist University of the Americas. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 11 minutes by car from Lackland Air Force Base and 13 minutes from River Walk
Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is served. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Palo Alto Inn & Suites. Free self parking is available.

This San Antonio hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 73 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean and affordable
Stayed 1 night in Jan 2026

8/10 Good

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in 2 Queen bedroom with sofa bed. Easy check-in $50 deposit. Clean spacious room. Big TV. No coffee maker in room but plenty of coffee downstairs tasty and strong with flavor liquid creamer options. Great breakfast variety eggs etc. Would recommend.
Stayed 1 night in Jan 2026

10/10 Excellent

Benito

Stayed 2 nights in Jan 2026

10/10 Excellent

Miguel Alejandro, Laredo

Stayed 1 night in Jan 2026

10/10 Excellent

Heather

Stayed 1 night in Jan 2026

10/10 Excellent

Ernesto

Stayed 1 night in Jan 2026

10/10 Excellent

Jacquelyn, San Antonio

Stayed 2 nights in Jan 2026

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything was fantastic
Stayed 1 night in Jan 2026

10/10 Excellent

James, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very nice
Stayed 1 night in Dec 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is old, outdated, and poorly maintained. I had one reservation for two rooms booked together. When my son arrived around 4:30 p.m., he requested both room keys, but the front desk clerk told him I would have to pick up my key personally, despite both rooms being under the same reservation. After I arrived and received my key, I went to Room 207. The key did not work, forcing me to return to the front desk to have it re-scanned. Once corrected, the key worked. Upon entering the room, we immediately heard water leaking from the bathroom; the shower was clearly leaking. The room was also hot, stuffy, and had a strong old odor. I attempted to use the wall thermostat, but it was completely nonfunctional and displayed nothing. I then turned on the window AC unit and set it to 66°F before leaving for a quinceañera, assuming the room would cool down. When we returned, the AC had shut off and the room was hot and muggy. I turned it back on and left briefly to get food. Upon returning again, the AC was off once more. I called the front desk to report the issue and asked if someone could check it. The clerk told me to reset it myself and stated no one was available until the next morning. I requested to be moved to another room. We were relocated to Room 320, where the AC worked; however, the bed was extremely old and sagged badly in the center, making it very uncomfortable. This has been the worst hotel experience I have had in my 52 years of staying at hotels
Stayed 1 night in Dec 2025

10/10 Excellent

Raul

Stayed 2 nights in Dec 2025

10/10 Excellent

Jael

Stayed 1 night in Dec 2025

6/10 Okay

Alexandra

Stayed 2 nights in Nov 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in Dec 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our only problem was that our room keys wouldn’t work and we had to keep getting them reset in the lobby. A long way from our room. No hot water one evening.
Stayed 3 nights in Dec 2025

6/10 Okay

Jo Ann

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Room was nice but there was no hot water to take a shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Love it very nice people working there
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Rooms smelled and was very clean
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jenny

Stayed 1 night in Nov 2025

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2025

2/10 Terrible

Melinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.
Stayed 4 nights in Nov 2025

6/10 Okay

Ruben C

Stayed 5 nights in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roon cool
Stayed 4 nights in Nov 2025